Job responsibilities
TITLE: Patient Coordinator
LOCATION: Moorgate Primary Care Centre, Bury
SALARY: £10.90-£12.00
STAFF CATEGORY: Operational
HOURS: Full time/Part time
RESPONSIBLE TO: Service Manager
JOB PURPOSE
To fulfil efficient call handling, dispatching, administration
and reception duties, working as a member of the BARDOC Operations Team.
Core duties and
responsibilities
This list of duties and responsibilities which follows,
represents the broad range of tasks which may be required to be undertaken
either routinely or periodically:
Answer telephone calls from the general public and Healthcare
Professionals in a courteous, helpful and professional manner
Accurate recording of patient data in line with GDPR
protocols
Despatch home visits to BARDOC Visiting Services
Manage the bookings of Treatment Centre appointments.
Ensure effective comfort calling to patients when required
Liaise and collaborate with other external multi-disciplinary
teams, such as Hospitals,
Pharmacies, Nursing Services, and Ambulance & Police
Any other duties reasonably falling within the nature of this
post
Behaviours
required
Self-motivated, well organised and proactive
Demonstrates accountability for own workload and open to
learning from mistakes
A willingness to learning from others, sharing knowledge with
colleagues
Is approachable and takes pride in own work
Acts with honesty and integrity through all you do
Demonstrates a flexible approach to working
Knowledge &
Skills
Good level of IT and keyboard skills
Good organisational and problem solving
Ability to be able to deal with conflict and offer resolution
Ability to work under pressure whilst remaining calm and
professional
Ability to work without supervision independently or as part
of a team
Excellent written and oral communication, providing accurate
information with attention to detail
Problem Solving
Assessing situations and making informed decisions to ensure
excellent patient care
Ability to use own initiative
Ability to work well with a team and follow management
instruction
SAFEGUARDING
All staff are responsible for ensuring that they are familiar
with and adhere to BARDOC and the ICBs safeguarding procedures and guidelines in
conjunction with the Safeguarding
Childrens and Adult Board Policies, Procedures and
Guidelines.
PREVENTION OF
INFECTION
All staff have a responsibility to comply with BARDOCS
policies for personal and patient safety and for the prevention of healthcare-associated
infections. This includes rigorous and consistent compliance with policies such
as prevention measures as hand hygiene, the use of personal protective
equipment and safe disposal of sharps.
EQUALITY AND
DIVERSITY
We are all responsible for applying the principles of
BARDOCS Equality and Diversity
Standards within the application of our duties and ensuring
that our actions are nondiscriminatory to colleagues and patients.
HEALTH AND SAFETY
BARDOC has a statutory responsibility to provide and maintain
a healthy and safe environment for workers, patients and visitors. Workers
equally have a responsibility to ensure that they promote and maintain a safe
working environment; reporting appropriately any risks. BARDOCs Health and
Safety Policies outline staff responsibilities.
INFORMATION
GOVERNANCE
To comply with Company policies and procedures relating to
Information Governance. This will include, but not be limited to,
Confidentiality policies, Record Management Protocols,
The Information Security Policy, The Data Protection Act, The
Freedom of Information Act etc.
The post holder shall not, during or after working at BARDOC,
disclose confidential information belonging to the company. You have a
responsibility to protect and maintain confidentiality of all information. You
must not, except as authorised or required by law or your duties, reveal any
confidential information.
This obligation will continue after the termination of this
work unless and until any such information enters the public domain.
This Job Description is not intended to be exhaustive and it
is likely that duties will be altered from time to time in the light of
changing circumstances and after consultation with the post holder.
