Job responsibilities
CORE DUTIES & RESPONSIBILITIES
This list of duties and responsibilities, which follows, represents the broad range of tasks, which may be required to be undertaken either routinely or periodically, with consultation and agreement by the post holder.
- Evaluate and prioritise patient symptoms and provide general advice and reassurance in line with the Government Standards for Better Health and up to date clinical research guidelines.
- To ensure that Triage is a continuous process and all categories checked on a regular basis, to ensure that the priority remains correct.
- To refer to professional texts and training references online and through the ADASTRA system, when implementing triage.
- To maintain clear, concise and accurate documentation within the systems provided.
- To ensure that any necessary arrangements for follow up care of the patient are completed prior to the end of the shift.
- To maintain effective communication/referral links with multidisciplinary teams to the benefit of the service users.
- To promote high standards of patient care by the application of a systematic triage approach and undertake comprehensive holistic assessments of person centred care needs.
- To maintain the confidentiality of matters relating to patients and patient care in accordance with the guidelines.
- To communicate complex and sensitive information concerning the patients’ medical condition effectively with patients/carers, recognising that sometimes there are barriers to understanding.
- To foster good public relations by ensuring courtesy and discretion when dealing with patients and their relatives.
- To support and advise patients on the promotion of health, prevention of ill-health and the self management of their health within their limitations.
- To recognise situations that may be detrimental to health and well-being of the individual and act on the findings.
- To ensure that care given is supported by best available evidence and local policies and procedures.
- To uphold the confidentiality of all records/information held by BARDOC. This duty lasts indefinitely and will continue after you leave BARDOC employment. All information which identifies individuals in whatever form (paper/pictures, electronic data/images or voice) is covered by the 1998 Data Protection Act and should be managed in accordance with this legislation.
Developmental Tasks
- To liaise with and learn from the different professional groups and agencies within the primary care setting.
- To assist in the development and induction of new staff.
- To attend any required mandatory training.
- To participate in annual appraisal and personal development planning.
- To participate in clinical supervision in line with PCT & BARDOC policy.
- To take every available opportunity to secure professional self development which will benefit patient care, the PCT and nursing services as a whole.
- To keep up to date with professional issues and current research by reading relevant literature, attending study days, workshops, and accredited courses and taking responsibility for professional self development.
CORPORATE RESPONSIBILITY
- To maintain patient / colleague / third party confidentiality at all times.
- Respect equality, equal opportunity and diversity principles.
- Attend meetings and provide reports as appropriate to the role
- Work closely with colleagues to achieve improvements in the quality and efficiency of patient services
- Ensure that the telephones are never left unattended. This may mean acting up to cover a more senior post or awaiting the arrival of another member of staff to cover
- Maintain up to date personal knowledge, training and development.
- Ensure that all BARDOC’s policies and procedures are adhered to and where necessary implement changes to support the operation of BARDOC
- Work with colleagues to ensure that BARDOC meets all of its corporate responsibilities including finance, waiting times, corporate and clinical governance and health and safety
- Adhere to the standards laid down in the code of conduct relevant to the post and at all times act in a manner that promotes the values of BARDOC
- Maintain awareness of local and national requirements and standards including NQR’s, NICE guidelines, CQC directives etc
- Participate in the personal development review process
- Participate in appropriate Mandatory Training
- Participate in any internal investigations as required
- Ensure the preservation of BARDOC’s property and resources.
- Report any adverse incidents as appropriate
- To work from other locations as requested and appropriate
- Undertake any other duties reasonably falling within the nature of this post.
SAFEGUARDING
All staff are responsible for ensuring that they are familiar with and adhere to BARDOC’s and the CCG’s safeguarding procedures and guidelines in conjunctions with the safeguarding Children’s and Adult Board Policies, Procedures and Guidelines.
PREVENTION OF INFECTION
All staff has a responsibility to comply with BARDOC’S policies for personal and patient safety and for the prevention of healthcare associated infections. This includes rigorous and consistent compliance with policies such as prevention measures as hand hygiene, the use of personal protective equipment and safe disposal of sharps.
EQUALITY AND DIVERSITY
We are all responsible for applying the principles of BARDOC’S equality and diversity standards within the application of our duties and ensuring that our actions are non- discriminatory to colleagues and patients.
HEALTH AND SAFETY
BARDOC has a statutory responsibility to provide and maintain a healthy and safe environment for workers, patients and visitors. Workers equally have a responsibility to ensure that they promote and maintain a safe working environment; reporting appropriately any risks. BARDOC’s Health and Safety policies outline staff responsibilities.
INFORMATION GOVERNANCE
To comply with Company policies and procedures relating to Information Governance. This will include, but not be limited to, Confidentiality policies, record management protocols, the Information Security Policy, The Data Protection Act, The Freedom of Information Act etc.
The post holder shall not, during or after working at BARDOC, disclose confidential information belonging to the company. You have a responsibility to protect and maintain confidentiality of all information. You must not, except as authorised or required by law or your duties, reveal any confidential information.
This obligation will continue after the termination of this work unless and until any such information enters the public domain.
