Job summary
Working as part of a small and ambitious team, the Communications
Assistant will support the delivery of high-quality, strategic communications
across digital and offline channels. This role is essential in helping the
Communications and Engagement team maintain consistency, timeliness, and
effectiveness in all communications activities.
You will provide vital support across content creation, scheduling,
reporting, and administrative tasks that contribute to the successful delivery
of campaigns, member communications, and engagement initiatives. This is an
excellent opportunity for a proactive and detail-oriented individual who is
keen to build a career in communications and marketing within a dynamic,
purpose-driven organisation.
Main duties of the job
Assist in maintaining content calendars and scheduling communications
across platforms (website, social media, newsletters)
Draft, edit, and proofread digital and print content, ensuring alignment
with brand and editorial guidelines
Upload and update website content, ensuring accuracy and accessibility
Coordinate production of bulletins, newsletters, social media posts, and
offline materials
Monitor inboxes and respond to routine communications queries
Provide administrative support for campaigns and events, including
tracking timelines and logistics
Compile and format performance data from digital platforms (Google
Analytics, social media insights, email metrics)
Prepare regular reports on engagement metrics and campaign performance
Maintain databases and mailing lists, ensuring compliance with data
protection regulations
Ensure all content adheres to brand guidelines and editorial standards
Support internal teams with basic design and formatting tasks using
approved templates
Assist in creating and distributing resources for member practices
Act as a first point of contact for routine queries from member
practices
Provide day-to-day administration support for the Communications Team
About us
One Care is one of the largest GP federations in England, representing
and supporting 69general practice partnerships, which together care for
more than one million patients in BNSSG. One Careoffers a number of
direct support services to practices, Primary Care Networks (PCNs) and
localities. These cover a range of areas including digital, business
intelligence and practice management. We also amplify the voice of practices in
discussions about delivery of healthcare in our area.
Job description
Job responsibilities
The Communications Assistant will support the
delivery of high quality, strategic communications across digital and offline
channels. This role is essential in helping the Communications and Engagement
team to maintain consistency, timeliness and effectiveness in all
communications activities.
The postholder will provide vital support across
content creation, scheduling, reporting, and administrative tasks that
contribute to the successful delivery of campaigns, member communications,
and engagement initiatives. This role offers an excellent opportunity for a
proactive and detail-oriented individual who is keen to build a career in
communications and marketing within a dynamic, purpose-driven organisation.
Job description
Job responsibilities
The Communications Assistant will support the
delivery of high quality, strategic communications across digital and offline
channels. This role is essential in helping the Communications and Engagement
team to maintain consistency, timeliness and effectiveness in all
communications activities.
The postholder will provide vital support across
content creation, scheduling, reporting, and administrative tasks that
contribute to the successful delivery of campaigns, member communications,
and engagement initiatives. This role offers an excellent opportunity for a
proactive and detail-oriented individual who is keen to build a career in
communications and marketing within a dynamic, purpose-driven organisation.
Person Specification
Experience
Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
- Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
- Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
- Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
- Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving and process improvement.
- Commitment to inclusivity, accessibility, and user-centred communication.
- Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
Desirable
- Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
- Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
- Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
- Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
- Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving and process improvement.
- Commitment to inclusivity, accessibility, and user-centred communication.
- Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
- Desirable
- Experience working in or with primary care, NHS organisations, or health and care systems, with an understanding of the sectors communications landscape and challenges.
- Exposure to digital content creation and channel management, with a willingness to develop further in these areas.
- Experience supporting communications campaigns, events, or engagement initiatives.
- Basic experience with analytics tools to support reporting and performance tracking.
- Awareness of accessibility and inclusivity in content design, with a commitment to continuous improvement.
- Experience supporting stakeholder engagement, including responding to queries and coordinating resources.
- Ability to assist in the development of toolkits, templates, and guidance materials for internal or external use.
- Willingness to support training sessions or workshops, including logistics and materials preparation.
- Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and formatting tasks using approved templates.
- Understanding of audience segmentation and tailoring content to meet diverse needs.
Qualifications
Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
Person Specification
Experience
Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
- Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
- Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
- Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
- Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving and process improvement.
- Commitment to inclusivity, accessibility, and user-centred communication.
- Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
Desirable
- Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
- Strong writing and editing skills, with the ability to produce clear, accurate, and audience appropriate content across formats.
- Familiarity with digital platforms such as websites (e.g., CMS), social media, and email marketing tools (e.g., Mailchimp or equivalent).
- Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic digital tools.
- Understanding of brand guidelines and editorial principles, with the ability to apply them consistently.
- Strong organisational skills, with the ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
- Attention to detail and a proactive approach to problem-solving and process improvement.
- Commitment to inclusivity, accessibility, and user-centred communication.
- Professional, approachable, and adaptable, with a positive attitude toward change and innovation.
- Desirable
- Experience working in or with primary care, NHS organisations, or health and care systems, with an understanding of the sectors communications landscape and challenges.
- Exposure to digital content creation and channel management, with a willingness to develop further in these areas.
- Experience supporting communications campaigns, events, or engagement initiatives.
- Basic experience with analytics tools to support reporting and performance tracking.
- Awareness of accessibility and inclusivity in content design, with a commitment to continuous improvement.
- Experience supporting stakeholder engagement, including responding to queries and coordinating resources.
- Ability to assist in the development of toolkits, templates, and guidance materials for internal or external use.
- Willingness to support training sessions or workshops, including logistics and materials preparation.
- Familiarity with basic design tools (e.g., Canva, Adobe Creative Suite) and formatting tasks using approved templates.
- Understanding of audience segmentation and tailoring content to meet diverse needs.
Qualifications
Essential
- Experience in communications, marketing, or administrative support roles, ideally within healthcare, public sector, or not-for-profit environments.
