Job summary
Charnwood GP Network is a Federation of 21
General Practices covering the localities of North and South Charnwood in the
area in and around West Leicestershire. The network encompasses 4 Primary Care
Networks (PCNs) which work together collaboratively as part of the
federation.
This exciting opportunity will involve
working closely with the Head of PCN Development, PCN Clinical Directors and
the Integrated Neighbourhood Team (INT) Chair, along with the PCN GP Practices
to deliver and develop new clinical services and pioneer new ways of
collaborative working for the benefit of our Patients.
Main duties of the job
To operate with the Head of PCN Development & PCN CDs to support the delivery of PCN initiatives and projects, acting as the liaison between the Federation and Practices.
Work with the Head of PCN Development to utilise GP Practice clinical systems (SystmOne or EMIS) and population health data from a variety of sources, to proactively identify relevant cohorts of patients to support practices to deliver personalised care and meet the outcomes of the PCN DES / IIF Service Specifications,
Work proactively with other PCN Additional Roles staff to identify patient service needs or inequalities and work closely with the Federation team and PCN CD to work up any projects or initiatives to support the delivery of patient care.
Work with practices and other Care Coordinators to re-design Enhanced Health in Care Homes
Provide admin support for the Enhanced Access Service
Plan appointments according to population needs in Enhanced Access appointments
Support the PCN in improving overall patient care
To support the Head of PCN Development in administrative duties
To support the PCN Clinical Directors in collecting information from member practices
Gather information and undertake enquires for the PCN and the broader group as and when necessary.
Build a robust knowledge of the PCN and member practices.
Full details in job description.
About us
Charnwood GP Network (CGPN/ Federation) is the employing organisation for the Additional Roles required to enable their 21 Practices to fulfil the service requirements of the PCN DES.
Our mission statement is to enable Practices to work together to support the delivery of best practice
patient care in the Charnwood area.
We are: Innovative, supportive, collaborative and forward-looking
We aim to
improve the health and well-being of our population and to ensure the
delivery of best practice patient-care by:
Improving the integration and co-ordination of
patient services to make them more effective and efficient and to provide a better experience for
patients
Improving the quality of primary care services
and reducing variation in service delivery and inequalities in patient
outcomes
Supporting practices in primary care by helping
them come together to share resources and make better use of their skilled
workforce.
There are 4 PCNs, Beacon, Carillon, Soar Valley and Watermead, within which are 21 Practices.
The Federation Offices are sited within Loughborough, where the Federation Team are based, and all our ARRS teams are deployed to work within their PCNs / Practices.
Job description
Job responsibilities
Administrative Responsibilities:
To operate with the Head of PCN Development
& PCN CDs to support the delivery of PCN initiatives and projects, acting
as the liaison between the Federation and Practices.
Work with the Head of PCN Development to utilise
GP Practice clinical systems (SystmOne or EMIS) and population health data from
a variety of sources, to proactively identify relevant cohorts of patients to support
practices to deliver personalised care and meet the outcomes of the PCN DES /
IIF Service Specifications, e.g., Enhanced Access, Early Cancer Diagnosis,
Cardiovascular Disease Prevention and Diagnosis and Enhanced Health in Care
Homes.
Work proactively with other PCN Additional Roles
staff to identify patient service needs or inequalities and work closely with
the Federation team and PCN CD to work up any projects or initiatives to
support the delivery of patient care.
Work with practices and other Care Coordinators
to re-design Enhanced Health in Care Homes
Provide admin
support for the Enhanced Access Service (working at scale across PCNs), working
with the Lantum eRostering tool to advertise and accept shifts, ensuring that
clinical rotas are applied to the clinical system accordingly and provide
support for altering clinics if there is staff leave or sickness.
Plan appointments
according to population needs in Enhanced Access appointments, including rota
management/ arranging premises and consumables required, working alongside the
administrative teams within all linked GP Practices.
Support the PCN in
improving overall patient care through promotion of services available to them
locally within the PCN and the wider health system.
To support the Head of PCN Development in
administrative duties relating to other PCN activities and work streams, these
will change and evolve each year.
To support the PCN Clinical Directors in
collecting information from member practices, identifying anomalies, and
summarising such findings, this could also include presentation fo such facts
within internal and external meetings.
Gather information and undertake enquires for
the PCN and the broader group as and when necessary.
Build a robust
knowledge of the PCN and member practices.
Patient Focused Duties:
Help people to manage their needs through
answering queries, making and managing appointments and ensuring that people
have written or verbal information to help them make choices about their care
Liaise directly with care homes and other key
providers, and compile and circulate relevant information across stakeholder
groups
Communicate effectively and sensitively using
language appropriate to the patient and their carer and their level of
understanding, using a Making Every Contact Count approach.
Provide accurate, impartial information, support
and guidance to patients and their carers to enable them to make choices about
their care.
Raise awareness of shared decision making and
decision support tools and assist patients to be more prepared for shared
decision-making conversations.
Other Responsibilities
Manage and nurture ongoing relationships with
system partners, local GP Practices and Patient Participation Groups (PPG),
this could involve attending meetings outside of core hours.
Be a proactive team player, manage their own
time and workload and work under their own initiative.
The above is not an exhaustive list. The successful candidate may
be asked to complete tasks in line with the organisations overall objectives
and the PCN agenda. These duties will be reviewed regularly with the job holder
to develop the scope of the role.
General Tasks:
Produce accurate, contemporaneous, and complete
records of patient contact consistent with legislation, policies and
procedures.
Support the Head of PCN Development and PCN
Clinical Directors with relevant administrative duties.
For a full job description, please see the document attached.
Job description
Job responsibilities
Administrative Responsibilities:
To operate with the Head of PCN Development
& PCN CDs to support the delivery of PCN initiatives and projects, acting
as the liaison between the Federation and Practices.
Work with the Head of PCN Development to utilise
GP Practice clinical systems (SystmOne or EMIS) and population health data from
a variety of sources, to proactively identify relevant cohorts of patients to support
practices to deliver personalised care and meet the outcomes of the PCN DES /
IIF Service Specifications, e.g., Enhanced Access, Early Cancer Diagnosis,
Cardiovascular Disease Prevention and Diagnosis and Enhanced Health in Care
Homes.
Work proactively with other PCN Additional Roles
staff to identify patient service needs or inequalities and work closely with
the Federation team and PCN CD to work up any projects or initiatives to
support the delivery of patient care.
Work with practices and other Care Coordinators
to re-design Enhanced Health in Care Homes
Provide admin
support for the Enhanced Access Service (working at scale across PCNs), working
with the Lantum eRostering tool to advertise and accept shifts, ensuring that
clinical rotas are applied to the clinical system accordingly and provide
support for altering clinics if there is staff leave or sickness.
Plan appointments
according to population needs in Enhanced Access appointments, including rota
management/ arranging premises and consumables required, working alongside the
administrative teams within all linked GP Practices.
Support the PCN in
improving overall patient care through promotion of services available to them
locally within the PCN and the wider health system.
To support the Head of PCN Development in
administrative duties relating to other PCN activities and work streams, these
will change and evolve each year.
To support the PCN Clinical Directors in
collecting information from member practices, identifying anomalies, and
summarising such findings, this could also include presentation fo such facts
within internal and external meetings.
Gather information and undertake enquires for
the PCN and the broader group as and when necessary.
Build a robust
knowledge of the PCN and member practices.
Patient Focused Duties:
Help people to manage their needs through
answering queries, making and managing appointments and ensuring that people
have written or verbal information to help them make choices about their care
Liaise directly with care homes and other key
providers, and compile and circulate relevant information across stakeholder
groups
Communicate effectively and sensitively using
language appropriate to the patient and their carer and their level of
understanding, using a Making Every Contact Count approach.
Provide accurate, impartial information, support
and guidance to patients and their carers to enable them to make choices about
their care.
Raise awareness of shared decision making and
decision support tools and assist patients to be more prepared for shared
decision-making conversations.
Other Responsibilities
Manage and nurture ongoing relationships with
system partners, local GP Practices and Patient Participation Groups (PPG),
this could involve attending meetings outside of core hours.
Be a proactive team player, manage their own
time and workload and work under their own initiative.
The above is not an exhaustive list. The successful candidate may
be asked to complete tasks in line with the organisations overall objectives
and the PCN agenda. These duties will be reviewed regularly with the job holder
to develop the scope of the role.
General Tasks:
Produce accurate, contemporaneous, and complete
records of patient contact consistent with legislation, policies and
procedures.
Support the Head of PCN Development and PCN
Clinical Directors with relevant administrative duties.
For a full job description, please see the document attached.
Person Specification
Qualifications
Essential
- GCSEs to include Maths and English
Desirable
- Advanced ECDL/Microsoft Office Specialist (MOS) or similar
Experience
Essential
- Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrably involves patients and the public in their work
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Evidence of having achieved personal and departmental objectives within the workplace.
- Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite
- Excellent time management skills, capable of prioritising and managing competing demands and workloads.
- Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
- High level literacy and numeracy skills with a passion for detail and accuracy.
- Able to establish, maintain and develop effective relationships across the Network and with external organisations.
- Discretion in the handling of sensitive and confidential information. Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
- Ability to work under pressure and to tight and often changing deadlines
- Ability to work on own initiative and organise workload, allocating work as necessary.
- Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Commitment to continuing professional development.
- Ability to travel independently around Leicestershire and beyond
- A willingness to work from different offices / work remotely using portable IT equipment
Desirable
- A good level of knowledge and understanding of the primary care sector and the healthcare sector.
- Previous experience of supporting Senior Managers
- Completed the Making Every Contact Count (MECC) training
- At least 2 years recent experience in a similar role, either paid or unpaid.
- Proven experience of Rota Management
- Strategic thinking, ability to anticipate and resolve problems before they arise.
Person Specification
Qualifications
Essential
- GCSEs to include Maths and English
Desirable
- Advanced ECDL/Microsoft Office Specialist (MOS) or similar
Experience
Essential
- Demonstrate commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
- Demonstrably involves patients and the public in their work
- Values diversity and difference, operates with integrity and openness
- Actively develops themselves and others
- Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness
- Evidence of having achieved personal and departmental objectives within the workplace.
- Experience of working with clinical systems and administrative IT programs and software such as (SystmOne / EMIS / Aristotle) Microsoft Office Suite
- Excellent time management skills, capable of prioritising and managing competing demands and workloads.
- Excellent oral and written communication skills; able to engage effectively with a wide range of audiences.
- High level literacy and numeracy skills with a passion for detail and accuracy.
- Able to establish, maintain and develop effective relationships across the Network and with external organisations.
- Discretion in the handling of sensitive and confidential information. Excellent interpersonal skills, able to build professional and personal credibility to gain the support of colleagues and external organisations.
- Ability to work under pressure and to tight and often changing deadlines
- Ability to work on own initiative and organise workload, allocating work as necessary.
- Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
- An ability to maintain confidentiality and trust
- Used to working in a busy environment
- Adaptability, flexibility, and ability to cope with uncertainty and change
- Commitment to continuing professional development.
- Ability to travel independently around Leicestershire and beyond
- A willingness to work from different offices / work remotely using portable IT equipment
Desirable
- A good level of knowledge and understanding of the primary care sector and the healthcare sector.
- Previous experience of supporting Senior Managers
- Completed the Making Every Contact Count (MECC) training
- At least 2 years recent experience in a similar role, either paid or unpaid.
- Proven experience of Rota Management
- Strategic thinking, ability to anticipate and resolve problems before they arise.
