Transformation Manager

Job description

Job responsibilities

Department:

Patient and Family Services

Directorate:

Patient and Family Services

Reporting to:

Director of Patient and Family Services

Responsible for:

No direct reports, matrix working to deliver continuous improvement projects.

Location

Dorothy House, Winsley

Job Summary / Main Purpose:

To deliver transformation and change supporting continuous improvement in our services. The key deliverables are:

Business Process Analysis

Project Management

Change Management

Strategic input

Hands on delivery of change

Typical projects may include (but not limited to):

Growing services to meet patient and family need

Developing and embedding new processes to remain effective and efficient in our delivery.

Principal Duties:

As a skilled project manager and change agent, you will be a key part of delivering change and innovation within Dorothy House. You will:

Create and nurture both internal and external relationships, helping to deliver change collaboratively and aligned to our strategy.

• Take responsibility for end to end delivery of multiple concurrent projects, actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance, work with others to resolve issues swiftly and decisively.

• Identify and build strong internal and external relationships with stakeholders, identify, plan, manage and communicate strategies & project objectives.

• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

• Champion and lead Change Management from beginning to end, focussing on impacts to end-users, people and processes, acting to resolve barriers to change ensuring that people are 'ready, willing and able' to adopt the changes and ensuring changes are embedded into BAU enabling realisation of project/change benefits.

Senior member of Patient and Family Services team and providing support to the Head of Business and Programme Management and Director of Patient and Family Services.

Effectively matrix work with a range of colleagues to deliver key projects, providing support and direction.

Contacts

Internal and external stakeholders

External suppliers

Partnership organisations

Special Note

This job description does not form a part of the contract of employment but indicates how that contract should be performed. The job description will be subject to amendment in the light of experience and in consultation with the post holder.

No Smoking Policy

Dorothy House operates a No Smoking Policy for all staff, volunteers and visitors in relation to promoting health. It applies to the Hospice premises and grounds at Winsley, all Dorothy House shops and when staff are on duty in patients homes.

Confidentiality

All of the work relating to patients, carers, donors, staff and volunteers and any other information gained are of a confidential nature and must not be communicated to other persons except in the course of duty.

Health and Safety at Work Act

It is the responsibility of all employees to ensure that the requirements of the Health and Safety at Work Act are complied with safe working practices are adhered to and that hazards are observed and reported to the appropriate office.

Safeguarding

Dorothy House is committed to promoting the wellbeing of all adults and children who use our services, ensuring that they live a life that is free from harm, abuse and neglect. We work in an open and transparent way and encourage staff, volunteers, patients and families to raise any safeguarding concerns. All staff should ensure that they are aware of their responsibilities and attend the mandatory training as required.

Person Specification

attributes

Essential

• Excellent verbal and written communications skills. Able to convey key message, complex or technical information simply and clearly.
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels.
• Advanced project planning, organisation and implementation skills
• Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables
• Ability to work with others to resolve issues swiftly and decisively whilst delivering change at pace

Qualifications

Essential

• Degree level qualification or equivalent
• Project management Qualification or equivalent
• Demonstrable track record and experience in:
• -Project management
• -Change Management
• -Business Process Analysis
• Experience of working at a senior level to deliver change and strategy implementation
• Experience of negotiating on difficult and controversial issues including performance and change.
• History of analysing complex facts and situations and developing a range of options to determine course of action.
• Demonstrable experience managing multi-stakeholder relationships and/or projects
• Experience of using initiative to decide relevant actions and make recommendations to Line Manager, with the aim of improving deliverables.
• Working knowledge of Microsoft
• Attributes
• Excellent verbal and written communications skills. Able to convey key message, complex or technical information simply and clearly.
• Experience of building relationships with, engaging, and influencing internal and external stakeholders at all levels.
• Advanced project planning, organisation and implementation skills
• Ability to work under pressure and to respond quickly to changing circumstances and to tight timetables
• Ability to work with others to resolve issues swiftly and decisively whilst delivering change at pace

Employer details

Employer name

Dorothy House Hospice

Address

Dorothy House Hospice Care

Winsley

Bradford on Avon

Wiltshire

BA15 2LE

Employer's website

https://www.dorothyhouse.org.uk (Opens in a new tab)