Job responsibilities
- To co-develop and deliver the shared vision and strategy of the Patient and Family Services Directorate in order to deliver the Everyday Everyone Strategy and associated KOOs.
- To provide inspirational and empowering leadership to ensure the delivery of excellent clinical and holistic care.
- To work with the Senior Clinical Team to deliver corporate strategy within area of responsibility.
- To assist Director to develop innovative clinical and holistic care strategy.
- To work with the Quality Lead, Education & Research Lead, fellow Assistant Director and HR team to ensure teams are equipped to deliver safe, relevant care based on best practice.
- To act as an ambassador and develop relationships with external stakeholders.
Leadership
To exemplify the leadership expected of all staff within your areas of responsibility. Assisting the Director of PFS to create a culture of compassion and achievement.
Support leads to develop their skills to provide strong team leadership and service development.
Support and deliver robust HR and Learning and Development processes to ensure staff and volunteers are competent, safe and motivated to achieve great care.
Lead on the development of strategic objectives that are relevant to each area and ensures your services are contributing to the success of achieving the organisational strategy.
To facilitate the development and relevance of effective working relationships across services and into the wider health and social care community that DH serves.
Make full and effective use of the budget in a way that demonstrates responsiveness, flexibility and creativity being always mindful of the effort it takes to achieve the income.
To lead and manage, in partnership with the Human Resource Department, issues of performance, capability or ill health, to undertake delegated part of investigating into disciplinary concerns and/or grievance procedures as appropriate for the organisation and in conjunction with service leads.
To ensure that departmental information and records held on paper or electronically are maintained to the organisations policies, standards and professional regulations standards.
Prepare reports, represent and, where appropriate, deputise for Director PFS as required.
Adhere to trust policies and procedures
Ensure complaints and incidents are reported, investigated and written reports/responses made in an open and transparent way in line with organisational policy and used to enhance reflection and learning within the organisation.
To be responsible for the budgetary management of the teams within all areas of responsibility, ensuring robust financial reporting and monitoring of spend.
Clinical
Lead collaborative working to create a workforce plan to ensure the appropriate skill mix of staff to provide the range of integrated services to meet CQC domains, efficiency and to support patient and family needs in line with contracted activity and clinical and organisational strategy.
Promote, influence and develop innovative opportunities to use volunteers to support care and administrative roles throughout your areas of responsibility.
Remain grounded in clinical practice by listening and working along-side staff at any opportunity.
To lead and direct the development and review of all clinical and non-clinical policies relating to your area of responsibility and in consultation with internal and external subject matter experts.
To ensure there is a culture of reflection and learning through all clinical teams support staff development, clinical supervision, audit and research in clinical practice to ensure high standards of services are provided and maintained.
Ensure staffing levels and competencies are appropriate and meet the needs of the patients/carers and the organisation working to an agreed level of skill mix, escalating concerns to the Director PFS as required.
To lead on audit/research for services throughout your areas of responsibility and represent at Clinical Audit and Quality Group.
To be responsible for ensuring that all the website based information is up to date, current, relevant and reflecting DH values.
Service Planning and Development
To maintain a detailed level of understanding of the Local and National palliative care agendas and direction in order to contribute to the operational and strategic planning for existing and new services.
To be aware of national policy developments in the health and care sector and the implications this will have on services and income generation opportunities.
Promote Dorothy House work on a national stage by presenting at conferences and National Executive Meetings.
Take responsibility for leading and managing projects as agreed with the Director of Patient and Family Services.
Work as part of the Leadership Team on strategy to ensure that there are robust systems in place for the development of workforce planning in conjunction with Human Resource department.
Seek opportunity to develop new and innovative services that support our health community, generate income and enhance patient care and experience in line with strategic objectives.
Lead, in collaboration with the finance department and others, in preparing business cases for existing or new services.
Monitor and deploy staff within budget and seek opportunities for innovations and change within existing professional skill mix
Be responsible for designated service areas, annual budget setting, in collaboration with finance teams. Ensuring all delegated budget holders are monitored regularly and actions taken as required.
Quality and Performance Management
To work in partnership with Head of Quality to deliver on contractual expectations, due diligence, governance and CQUINN reporting.
To be outcome focussed in all areas ensuring that there are appropriate measures in place to determine measures of success and patient focussed outcomes. These must reflect organisational and clinical strategy.
Be responsible for the performance of the specified range of services and develop systems in collaboration with the Head of Quality.
Ensure that all staff are sighted on the organisational responsibilities and engaged with governance, transparent reporting of incidence and accidents, respond to the organisational reviews, audits and inspections and ensure targets and requirements of external contracts are regularly monitored and reported.
Contribute fully to effective partnership working with other organisations in order to improve the integrated health and social care of the local population of Dorothy House.
Manage existing or new resources effectively and efficiently through service review, redesign and reconfiguration to meet key organisational outcomes.
Communication
To communicate at all times with compassion and professionalism.
Ensure all staff within your area of responsibility feel listened to and involved in all programmes of work and decisions that impact on their work.
Develop and promote efficient and effective ways of communicating openly and transparently with your whole team, your peers and all departments within DH to ensure smooth and inclusive operational delivery of services.
Engage with Marketing and Communications Directorate to support their work in promoting clinical services to achieve income generation and encourage all teams to do likewise.
Work as part of the Patients and Families Service directorate in establishing and implementing an effective communication process throughout the service enabling staff participation and succession planning.
Risk Management
Coordinate the investigation of complaints and Serious Incidents locally, ensuring that all necessary steps are taken to improve services performance and practice as required.
Ensure Clinical Governance and controls assurance systems are established and implemented within designated services in accordance with Dorothy House policies and procedures, working with the Head of Quality and Director of Patient and Family Services.
Ensure that Dorothy House policies and procedures are effectively distributed to staff and that all adequate training and education is in place to enable staff to understand, adhere to and promote these in and across designated service areas.
Structure Chart
