Sentinel Healthcare South West CIC

Minor Operations & ENT Support Assistant

The closing date is 31 October 2025

Job summary

We're currently seeking a skilled and motivated nursing support professional to assist in our Dermatology, ENT, and Vasectomy clinics.

This role offers the opportunity to work across both NHS and private settings, supporting our clinical teams in delivering high-quality care.

The role is offered on a Flexible Worker Contract, ideal for experienced HCAs or Registered Nurses looking to complement existing commitments. Hours are offered on an ad hoc basis, depending on service demand. Salary is competitive and based on experience and qualifications.

Main duties of the job

  • Proven experience in a similar NHS or private healthcare environment
  • Strong interpersonal and communication skills
  • A reliable, punctual team player with a flexible approach
  • A genuine passion for delivering excellent patient and customer care

Key Responsibilities

  • Chaperone and assist during examinations and minor procedures
  • Support ENT GPs with Extended Roles (GPwERs) in outpatient clinics, ensuring equipment is sterilised and infection control protocols are followed
  • Monitor and assist in managing clinic stock levels
  • Maintain cleanliness and readiness of consulting and treatment rooms
  • Report faults or non-compliance promptly
  • Uphold high standards of patient care in line with operational policies and national guidelines
  • Enhance service user satisfaction through excellent customer service
  • Advocate for patient wellbeing and continuously seek ways to improve care delivery

About us

At Sentinel Healthcare CiC, we strive to be an exemplar employer championing innovation, clinical excellence, and outstanding patient care. We're looking for passionate individuals who share our values and vision to help us lead the way in healthcare delivery.

By joining Sentinel, you'll become part of a welcoming, dedicated team that's committed to making a real difference across both NHS and Private services.

  • Flexible working to suit your lifestyle
  • Opportunities to work within small, friendly, multi-disciplinary teams
  • A supportive environment that values your contribution
  • Contemporary, welcoming workspaces
  • Access to the NHS Pension Scheme or alternative pension plan to support your future

What we're Looking For:

We value a positive, can-do attitude, flexibility, and a warm, approachable personality. If you're passionate about delivering exceptional care and thrive in a collaborative setting, we'd love to hear from you.

For an informal discussion, please contact Denise Standen, Operations Manager - denise.standen@nhs.net Tel 01752 434750

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Duration

1 years

Working pattern

Flexible working

Reference number

B0222-25-0000

Job locations

Unit 1, 5 Research Way

Plymouth

Devon

PL6 8BT


The Cumberland Centre

Damerell Close

Devonport, Plymouth

Devon

PL1 4JZ


Devonport Health Centre

53 Damerel Close

Plymouth

PL1 4JZ


Mount Gould Medical Centre

Mount Gould Road

Plymouth

PL4 7PY


Job description

Job responsibilities

  • Provision of support and assistance with Dermatology and Vasectomy minor surgery procedures and ENT clinics.
  • Provision of general nursing duties e.g. supporting clinician with dressings, equipment availability, room set up/clean down.
  • The maintenance of information to patients.
  • Monitoring of medical supplies stock, including stock rotation at the different clinical sites. Inform the Stock Nurse of stock requirements, out of date stock and other stock related matters.
  • Engage, interact with carers/family encouraging them to be actively involved in patients care.
  • Assist clinical staff to arrange appropriate prompt follow up as necessary e.g. in the event of infection or other post-operative complications.
  • Record high quality notes of patient assessment data into the electronic patient record system in a timely manner.
  • Liaise with the Sentinel Administration Team to arrange appropriate follow up appointments /actions /discharge
  • Monitoring of and reporting of medical equipment issues / faults identified at clinics.
  • Liaise with maintenance services for servicing and repair of equipment and arrange replacement equipment where required. Inform the Operations Manager of all equipment issues.
  • Undertake the cleaning and sterilisation of specialist ENT equipment (nasendoscope) during ENT outpatient clinics, in line with national decontamination processes.
  • Prepare clinical rooms with functioning equipment and stock to ensure the smooth running of clinics.
  • Ensure that clinical rooms are clean and meet required cleanliness standards prior to clinics and clean down appropriately following clinics. Restock and prepare rooms for following clinics.
  • Ensure that local and national infection control procedures are followed. Report issues to the Infection Control Lead Nurse and Senior Management Team.
  • To attend and contribute at Corporate, Clinical Governance and other meetings as required.
  • Work safely at all times in accordance with Legislative requirements and Sentinel Policy and Procedures. Maintaining and keeping up to date with local and national guidance within your clinical role.
  • Attend relevant professional or other training courses as required.
  • Complete mandatory e-learning and face to face training as required within the specified timescales.
  • Maintain professional registration/s as required.
  • Report untoward incidents such as complaints, clinical emergencies, and injury or drug administration errors as detailed in and local protocols and procedures.
  • Contribute towards organisational projects to set and maintain standards of practice in conjunction with other team members, participating in audits and quality monitoring.
  • Ensure that resources are used efficiently and in accordance with agreed procedures
  • Demonstrate an awareness of and compliance with health and safety regulations/procedures that apply to staff, patients and visitors, including reporting any deficiencies in equipment, furnishings or matters of hygiene.
  • Ensure up to date knowledge and competence in use of clinical equipment regularly used and maintain a personal record of training.
  • Ensure good communication both verbally and via formal documentation with all members of the management, admin, nursing and multidisciplinary teams.
  • Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues, and to challenge where necessary.

Job description

Job responsibilities

  • Provision of support and assistance with Dermatology and Vasectomy minor surgery procedures and ENT clinics.
  • Provision of general nursing duties e.g. supporting clinician with dressings, equipment availability, room set up/clean down.
  • The maintenance of information to patients.
  • Monitoring of medical supplies stock, including stock rotation at the different clinical sites. Inform the Stock Nurse of stock requirements, out of date stock and other stock related matters.
  • Engage, interact with carers/family encouraging them to be actively involved in patients care.
  • Assist clinical staff to arrange appropriate prompt follow up as necessary e.g. in the event of infection or other post-operative complications.
  • Record high quality notes of patient assessment data into the electronic patient record system in a timely manner.
  • Liaise with the Sentinel Administration Team to arrange appropriate follow up appointments /actions /discharge
  • Monitoring of and reporting of medical equipment issues / faults identified at clinics.
  • Liaise with maintenance services for servicing and repair of equipment and arrange replacement equipment where required. Inform the Operations Manager of all equipment issues.
  • Undertake the cleaning and sterilisation of specialist ENT equipment (nasendoscope) during ENT outpatient clinics, in line with national decontamination processes.
  • Prepare clinical rooms with functioning equipment and stock to ensure the smooth running of clinics.
  • Ensure that clinical rooms are clean and meet required cleanliness standards prior to clinics and clean down appropriately following clinics. Restock and prepare rooms for following clinics.
  • Ensure that local and national infection control procedures are followed. Report issues to the Infection Control Lead Nurse and Senior Management Team.
  • To attend and contribute at Corporate, Clinical Governance and other meetings as required.
  • Work safely at all times in accordance with Legislative requirements and Sentinel Policy and Procedures. Maintaining and keeping up to date with local and national guidance within your clinical role.
  • Attend relevant professional or other training courses as required.
  • Complete mandatory e-learning and face to face training as required within the specified timescales.
  • Maintain professional registration/s as required.
  • Report untoward incidents such as complaints, clinical emergencies, and injury or drug administration errors as detailed in and local protocols and procedures.
  • Contribute towards organisational projects to set and maintain standards of practice in conjunction with other team members, participating in audits and quality monitoring.
  • Ensure that resources are used efficiently and in accordance with agreed procedures
  • Demonstrate an awareness of and compliance with health and safety regulations/procedures that apply to staff, patients and visitors, including reporting any deficiencies in equipment, furnishings or matters of hygiene.
  • Ensure up to date knowledge and competence in use of clinical equipment regularly used and maintain a personal record of training.
  • Ensure good communication both verbally and via formal documentation with all members of the management, admin, nursing and multidisciplinary teams.
  • Accept responsibility; be aware and able to locate all policies relating to good working practice within the clinical area and able to adhere to both by self and colleagues, and to challenge where necessary.

Person Specification

Experience

Essential

  • Possess clinical skills relevant to area of practice.
  • Have experience of providing nursing support in minor surgery and outpatient clinics.
  • Ability to handle sensitive and confidential information
  • Knowledge of Information Governance and Caldicott Principles
  • Understanding of Clinical Governance
  • Experience of using computerised patient record systems - EMIS and S1.
  • IT competent, with experience of using MS packages
  • Familiar with using digital video platforms, such as Teams, Zoom.

Desirable

  • Have experience of disinfecting ENT equipment
  • Demonstrable evidence of recent CPD
  • Experience in audits and research

Qualifications

Essential

  • Good standard of education including English and Maths GCSE grade 4 and above.
  • NMC Registered Nurse or Health Care Assistant with relevant experience.
  • Diploma qualification in a healthcare related subject or equivalent experience.

Desirable

  • Relevant post registration clinical course or equivalent experience
  • Relevant Degree or equivalent.
  • Healthcare BTEC, NVQ Level 2.
  • Computer literate (ECDL)

Aptitude and abilities:

Essential

  • Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels, face to face and digitally.
  • Good time management and ability to work to deadlines and plan and prioritise effectively.
  • Good organisational skills.
  • Ability to work autonomously and as part of a team.
  • Ability to use own judgement, resourcefulness and common sense.
  • Ability to communicate clinical information to patients, their families and carers.
  • Adaptable and flexible to the needs of the business.
  • Trustworthy and approachable.
  • Work within the professional code of conduct.
  • Work in a calm and organised manner and develop a team approach.
  • Have a positive outlook.
  • Pleasant and friendly manner.

Desirable

  • Be able to deal with challenging questions.
  • Enthusiasm for the specialty.

Other factors

Essential

  • Willing and able to travel to healthcare sites to deliver patient care.
  • Professional appearance.
Person Specification

Experience

Essential

  • Possess clinical skills relevant to area of practice.
  • Have experience of providing nursing support in minor surgery and outpatient clinics.
  • Ability to handle sensitive and confidential information
  • Knowledge of Information Governance and Caldicott Principles
  • Understanding of Clinical Governance
  • Experience of using computerised patient record systems - EMIS and S1.
  • IT competent, with experience of using MS packages
  • Familiar with using digital video platforms, such as Teams, Zoom.

Desirable

  • Have experience of disinfecting ENT equipment
  • Demonstrable evidence of recent CPD
  • Experience in audits and research

Qualifications

Essential

  • Good standard of education including English and Maths GCSE grade 4 and above.
  • NMC Registered Nurse or Health Care Assistant with relevant experience.
  • Diploma qualification in a healthcare related subject or equivalent experience.

Desirable

  • Relevant post registration clinical course or equivalent experience
  • Relevant Degree or equivalent.
  • Healthcare BTEC, NVQ Level 2.
  • Computer literate (ECDL)

Aptitude and abilities:

Essential

  • Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels, face to face and digitally.
  • Good time management and ability to work to deadlines and plan and prioritise effectively.
  • Good organisational skills.
  • Ability to work autonomously and as part of a team.
  • Ability to use own judgement, resourcefulness and common sense.
  • Ability to communicate clinical information to patients, their families and carers.
  • Adaptable and flexible to the needs of the business.
  • Trustworthy and approachable.
  • Work within the professional code of conduct.
  • Work in a calm and organised manner and develop a team approach.
  • Have a positive outlook.
  • Pleasant and friendly manner.

Desirable

  • Be able to deal with challenging questions.
  • Enthusiasm for the specialty.

Other factors

Essential

  • Willing and able to travel to healthcare sites to deliver patient care.
  • Professional appearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sentinel Healthcare South West CIC

Address

Unit 1, 5 Research Way

Plymouth

Devon

PL6 8BT


Employer's website

https://www.sentinelhealthcare.co.uk/ (Opens in a new tab)

Employer details

Employer name

Sentinel Healthcare South West CIC

Address

Unit 1, 5 Research Way

Plymouth

Devon

PL6 8BT


Employer's website

https://www.sentinelhealthcare.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Operations Manager

Denise Standen

denise.standen@nhs.net

01752434750

Details

Date posted

11 September 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Bank

Duration

1 years

Working pattern

Flexible working

Reference number

B0222-25-0000

Job locations

Unit 1, 5 Research Way

Plymouth

Devon

PL6 8BT


The Cumberland Centre

Damerell Close

Devonport, Plymouth

Devon

PL1 4JZ


Devonport Health Centre

53 Damerel Close

Plymouth

PL1 4JZ


Mount Gould Medical Centre

Mount Gould Road

Plymouth

PL4 7PY


Supporting documents

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