Training & Communications Manager

Job description

Job responsibilities

We are looking for a suitably qualified and experienced individual to provide maternity cover for the role of Training & Communications Manager, starting in May 2024.

Key Tasks and Responsibilities of the Post

Course Delivery

From when the course is published, monitor the bookings, answer queries that may come into the LDC email inbox about the course.

Send out delegate lists to trainers for the courses.

If there are any cancellations/duplicate bookings on courses, create credit notes on Xero to reimburse the money back to the practice/customer.

Send out any resources to delegates around 1-week prior to course delivery date.

Send out virtual links/venue details about the course 1-week prior to course date.

Ensure that any quizzes/polls that are sent over from the Trainer, are put onto the Zoom session ready before the session starts.

Classmarker For Immunisation Foundation courses Trainers will send a quiz that must be completed by all delegates to complete the course. Create class marker on the Classmarker website and send the link created to the Trainer ready for session.

Once the Classmarker has been completed compile the quiz score, create certificates and send to delegates.

Open virtual sessions on Zoom, let the trainer in and any sponsor (if any). When the course starts, admit all delegates and take attendance on the Excel download of the booking form.

Once the course is completed ensure that the attendance is marked on the Live View of Wagtail.

General

Monitor the LDC email inbox for general day to day queries and answer as applicable. Send out information on courses and/or User Guides.

Use Wagtail to ensure that users information is up to date if any queries come in regarding password changes etc.

Monitor the main LDC phone daily, taking messages or answering queries. Ensure the phones are diverted if on leave/at meetings etc.

Keep a live Request List for any courses that are not yet published and monitor. When courses become available, email delegates to inform them and include booking link. Ensure Request List is updated correctly with person being contacted and what date.

Any transfer queries get sent to Education Programme Manager.

Social Media

Create posts for LinkedIn, Facebook, Instagram and X on Canva.

If relevant topics are in news, cross reference these to our courses if possible.

Ensure to post on social media at least three times per week.

Keep a check on the UK National Days social calendar for any fun or topical events that may be coming up in the year.

Create and complete a Newsletter using NewZapp and send out every 2 weeks.

Keep a track on the insights of social media to see what is working and what isnt.

The role will also involve:

Attendance and contribution to team meetings around training provision as required.

Development and expansion of training opportunities for General Practice staff.

Supporting the development of Learning And Development Centre, including the expansion of our existing training offer into other industries as the company grows.

Promote career development and progression to support sustainability and retention in Primary and Community Care.

Contribute to the planning and delivery of our Masterclasses

Training and Development

Assist with the induction of new staff, with regard to departmental policies, procedures and IT Systems.

The post-holder will be required to attend training courses, including mandatory courses, which may be identified as part of his/her PDP.

Contribute positively to team meetings, bringing relevant issues to the meeting, assisting with the development of the service and assisting with projects identified by the team.

To attend regular 1-1 meetings with line manager.

Other duties that may reasonably be requested in this post.

Maintain your own professional development and update your evidence based practice, knowledge and skills

Fulfil all mandatory training requirements for Sentinel Healthcare CIC.

Person Specification

Qualifications

Essential

• Depending on applicant background these might include one of the following:
• Experience of working in an administrative role within General Practice.

Experience

Essential

• Understanding of Primary and Community Care in England
• Understanding of current primary and community health care educational issues
• Experience of working within the education/health sectors
• Experience of partnership working, including building relationships and networking with a wide range of multi- professional colleagues at varying levels of seniority.

Skills and Abilities

Essential

• Proven leadership abilities
• Evidence of strategic thinking
• Well-developed verbal and written communication skills
• Good negotiating skills
• Ability to delegate appropriately
• Evidence of good working relationships with professional colleagues
• Ability to work effectively within a team
• Ability to motivate others
• Computer literacy
• Proven managerial skills of self and others
• Ability to analyse and synthesise data
• Excellent presentation skills and ability to present to wide range of stakeholders
• Ability to work as part of a team and autonomously
• Ability to manage difficult conversations
• Ability to facilitate collaboration by connecting programmes that are linked and provide consistency across the networks

Behaviours and Values

Essential

• Uphold and promote the professional duties of your registered body, if appropriate.
• Uphold and promote the NHS Constitution
• Make patient safety your first priority
• Act at all times with honesty and integrity
• Adopt a positive approach to work
• Respect and value colleagues
• Maintain personal CPD that demonstrates professional, leadership and managerial capabilities
• Ability to work with multiple stakeholders with differing perspectives to reach a co-ordinated view.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sentinel Healthcare South West CIC

Address

Unit 1, 5 Research Way

Plymouth

Devon

PL6 8BT

Employer's website

https://www.sentinelhealthcare.co.uk/ (Opens in a new tab)