Practice Manager

Job description

Job responsibilities

Main duties of the job

You will be a front-line operational manager and leader with a style that meets our 5 key values and principles. This is a role which requires you to have operational responsibility for our GP practices in Leeds and Bradford and support the administrative functions of our wrap around services.

You will drive and connect all elements of the service, developing operational and strategic partnerships across the organisation and sector; managing the service and the team; you will be able to motivate and lead in an inspiring way and you will ensure we deliver excellent care for homeless and disadvantaged groups across Leeds and Bradford.

Job description

This is a senior role within the organisation.

You will work to implement solutions to improve the day to day working environment, bringing all members of the team together. You will ensure colleagues are supported to be their best at work and, in turn, to deliver the level of service to our patients who deserve the best. At Bevan we believe safeguarding is everyones business and you will also be required to deal with any safeguarding concerns appropriately inline with your role and the training received.

You will lead an innovative first point of contact team that enables patients to access the service they need in as timely a manner as possible. Understanding how to remove barriers to access and utilising the range of skills within the team to offer clinical and non-clinical solutions.

You will:

Work alongside the People team to:

To attract, support and retain a team who are committed to the vision for patients

To train, support and manage staff across sites to deliver the best service that enables patients to access and helps to remove barriers and supports colleagues to do their role effectively.

To work with colleagues to implement the policies and procedures that result in staff wellness which, in turn, impacts on quality of service

To contribute to our grow our own strategy that supports our staff to develop and supports our patients into employment

Work alongside the finance team to:

Ensure staffing levels and staff deployment are balanced in terms of patient care and budgets. This will include locum cover.

Oversee monthly management accounts alongside finance team colleagues to ensure resources are adequate and deployed effectively

Work alongside Estates and Operations Manager to

Ensure colleague and patient health and safety is always paramount

Ensure our buildings and spaces support a trauma informed approach so that patients and colleagues feel welcome and safe

Ensure that spaces are allocated correctly and maintained in keeping with CQC regulations

To be integral to achieving and maintaining outstanding practices in relation to CQC requirements

To identify and address risk

To support the development, cyclical review and implementation of business continuity plans

Work alongside our Head of Customer Engagement and Partnerships to:

Adopt a strategic approach to the development and management of services

Develop and implement systems and processes to improve delivery

Ensure that patient voice is at the heart of service design and delivery

Work to ensure patients are happy (but we wont always get things right) so being able to listen and address concerns or complaints and help us learn

Find ways to support access and innovate

Work alongside our Data and Quality team to:

Support data collection, analysis and contribute to the approaches to evidence how we have made a difference.

Use data to inform practice and embed improvements

Implement the latest developments in IT and digital systems to enable better data, better access and improved service delivery and patient outcomes

Work alongside our domain improvement leads to trail, audit and embed new processes, approaches and systems

Work within the leadership team to:

Support new developments, innovate and lead revolutionary approaches to primary care access

Deliver the organisational goals of:

Create opportunity (people)

Always improve (quality)

Do good business (enterprise)

Make a Bevan difference (impact)

It probably goes without saying, but

Take ownership of own learning and support others to do the same

Embed trauma informed principles (safety, trustworthiness, choice, collaboration, empowerment)

Person Specification

Experience

Essential

• We strongly feel at Bevan that recruiting should be about finding a person that fits with our values and vision and not just based on qualifications, we feel potential is just as important as experience and we can support people in developing skills. If you have experience of being a practice manager thats great however what we are really looking for is someone who has experience of developing and leading a continuous improvement culture that delivers ongoing improvements in terms of efficiency and effectiveness, relevant experience working in a similar setting e.g., health, homeless provision, inclusion service and experience of Line Management.
• We are looking for someone with the:
• Ability to provide high quality, supportive and motivational line management.
• Experience of healthcare and/or outcomes-based software and recording tools e.g. SystmOne
• Track record of success in leading and managing projects and change.
• Ability to analyse complex data and situations and developing a range of options/solutions to any problems identified.
• Ability to influence and negotiate at a senior level while maintaining positive relationships with key stakeholders.
• Ability to manage multiple projects simultaneously and prioritise effectively while meeting deadlines.
• Deep understanding of homelessness, including the barriers that people who are homeless and other disadvantaged groups can face when accessing health, care and/or support.
• Knowledge of psychologically and trauma informed care.
• Good understanding of NHS strategy and direction and the implications and opportunities for General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bevan Community Benefit Society

Address

14 Piccadilly

Bradford

West Yorkshire

BD1 3LS

Employer's website

https://wearebevan.co.uk/ (Opens in a new tab)