Fundraising Assistant

Job description

Job responsibilities

Main Responsibilities

• Supporting the fundraising team by assisting with the organisation and delivery of fundraising events, campaigns and initiatives.
• Assist in the effective running of the office by providing support with enquiries, responding to emails, logging of fundraising post and answering the telephone.
• To assist with management of the supporter database by creating and updating records and gifts. Recording donations ensuring they are processed quickly, correctly and donors are thanked in a timely manner.
• Assist with the management of the database by uploading information from third party websites and platforms including Just Giving and Facebook.
• To provide administration support specifically for the Christmas Appeal including adding gifts, thanking supporters and processing and logging of shop orders.
• Provide specific support for upcoming Hospice and Third-Party Community Events including Rudolph Run, Shine a Light and Light Up a Life services.
• To assist across the whole fundraising operation with community fundraising projects and events, corporate events and campaigns, individual giving cash appeals and ongoing donor stewardship and legacy giving administration and major donor support and stewardship.
• Engage and communicate with different groups of supporters and volunteers either by phone or in person. Provide supervision and support of our volunteers both at events and in the office.
• To carry out a range of information gathering activities as required including online research.
• To develop and maintain a sound understanding of the work undertaken by Tapping House and the hospice movement.
• To undertake any reasonable tasks requested by your line manager.

Other Responsibilities:

Uphold the Hospice's vision and values at all times.

Carry out all duties in accordance with the Hospice's policies and procedures, including health & safety, code of behaviour, confidentiality, and equality, diversity & inclusion.

Promote awareness of the Hospice, its services, and its strategy.

Work collaboratively and respectfully with all staff, volunteers, and supporters.

Support the safeguarding of vulnerable adults, young people, and children.

Adhere to policies on information security, data privacy, and confidentiality.

Demonstrate a commitment to ongoing learning and development.

Undertake other duties as directed by your Line Manager.

General

• Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion.
• Promote awareness of the Hospice, its services and its strategy.
• Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice.
• Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding.

Information Security, Confidentiality, and Records Management:

The role requires adherence to organisational policies concerning information security, data privacy, and confidentiality. The employee is responsible for safeguarding sensitive information, ensuring secure handling and storage of records, and maintaining compliance with applicable data protection regulations. This includes actively participating in Information Governance training, reporting potential security incidents, and managing records in accordance with Tapping Houses Retention Archiving and Destruction of All Hospice Records Policy.

• Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role.

This job description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the Hospice at any time after discussion with the post holder.

Person Specification

Experience

Essential

• Excellent verbal and written communication skills with a friendly and professional approach.
• Able to prioritise workloads in a fast paced environment.
• Exceptional time management and organisational skills.
• Excellent IT skills including the use of Microsoft Office and database management.
• Ensure compliance with changing regulations, including General Data Protection Regulation GDPR.

Personal Attributes

Essential

• Be flexible and adaptable.
• Attend appropriate fundraising events and activities including those outside normal working hours, weekends and Bank Holidays when required.
• Willingness to learn and work as part of a dynamic team.
• Car owner and full UK driving licence.
• Team player
• The ability to be proactive and dynamic and able to respond to any challenges quickly and effectively.
• Able to work calmly under pressure.
• A flexible approach to tasks undertaken.
• A compassionate and understanding demeanour.

Qualifications

Essential

• 5 GCSEs or equivalent to include English and Maths

Desirable

• Interest in charity fundraising or event management.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)