Marketing Administrator

Job description

Job responsibilities

Administrative Support

Provide day to day administrative support to the marketing team, helping with routine tasks to keep marketing activities running smoothly.

Process invoices, raise purchase orders, and assist with monitoring marketing budgets, under guidance.

Help monitor and update marketing management software, supporting team members in using the platform.

Accurately enter and maintain data in CRM systems and marketing databases, supporting data integrity for campaigns and reports.

Digital & Content Assistance

Assist with uploading and scheduling approved content on the Tapping House website and social media channels to ensure timely publication.

Organise and maintain the digital asset library (photos, videos, graphics), ensuring files are tagged correctly and easily accessible.

Support the creation, scheduling, and deployment of email newsletters and campaigns using email marketing platforms.

Help create simple digital graphics and presentations using templates (e.g Canva) under the guidance of the Content & Social Media Lead.

Event & Relationship Support

Provide logistical and administrative support for Tapping House events, including managing registrations, preparing materials, and assisting with set up and teardown.

Coordinate printing and distribution of marketing materials to internal teams and external partners.

Liaise with external suppliers (e.g printers, merchandise providers), assisting with quotes and delivery follow-up.

Support communications with internal staff and external community contacts to build relationships as directed.

Reporting & Monitoring Assistance

Assist in gathering data for marketing reports, including campaign performance, website traffic, and social media engagement.

Help monitor social media channels for mentions and basic sentiment, flagging any significant activity to the Content & Social Media Lead.

Other Responsibilities:

Develop and maintain a good understanding of Tapping Houses work and mission.

Work collaboratively with staff, volunteers, and supporters of Tapping House.

Help promote awareness of Tapping House, its services, and strategy.

Carry out other duties as directed by the Line Manager, with agreement.

Person Specification

Experience

Essential

• Confident using Microsoft Office (Word, Excel, Outlook) and able to learn new systems quickly.
• Able to work flexibly, prioritising workloads and switching across duties as required.
• Excellent written and verbal communication skills.
• Able to organise work efficiently and deal with several external contacts and suppliers on own initiative.
• Experience providing comprehensive administrative support, assisting with daily tasks for marketing activities.
• Experience in monitoring and managing email inboxes, responding to routine enquiries, and directing complex queries.

Desirable

• Experience with basic design tasks using templates (e.g., Canva) for digital graphics and presentations.
• Familiarity with social media platforms, content scheduling tools, or basic data reporting.
• Training or experience with tools such as Canva, email marketing platforms (e.g., Mailchimp), or website CMS

Personal Attributes

Essential

• Team player, able to take colleagues with them.
• Ability to think strategically.
• "Can Do" mentality, able to work calmly under pressure.
• A keen eye for detail and accuracy.
• A flexible approach to tasks undertaken whilst ensuring compliance with the organisation's standards.
• A commitment to personal development.
• A compassionate and understanding demeanour.
• Ability to champion Tapping House's refreshed brand profile.
• Committed to upholding ethical and professional standards and promoting equal opportunities and diversity.
• Commitment to ongoing learning and development, and participation in relevant training.

Qualifications

Essential

• Minimum of 2 to 3 years experience in an administrative or support role, ideally within a marketing, communications, or digital team

Desirable

• Recognised qualification in Marketing/Communications/Public Relations, or a related subject.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tapping House

Address

Wheatfields

Hillington

King’s Lynn

Norfolk

PE31 6BH

Employer's website

https://www.tappinghouse.org.uk/ (Opens in a new tab)