Job summary
We have a vacancy for a Palliative Care Coordinator to work as part of the Palliative Care Coordination Centre (PCCC).
The PCCC is the single point of access for St Barnabas Community Services.
Main duties of the job
You will work as part of a team using a telephone network, bespoke computer database, alongside other IT applications.
You will be required to liaise directly with NHS, voluntary, private sector care providers over the telephone in order to arrange packages of care for palliative patient wishing to remain at home.
Hours: 37.5 hrs, worked on a rota over a 7 day period - 08:30 to 18:00 Monday to Friday and weekends /Bank holidays
Note: The department is working from home, however, some training will be carried out within an office setting in Lincoln
- Weekend unsocial hours enhancement of 30% and contributory pension scheme or continuation of NHS pension
- Buying and selling of annual leave and lease car schemes are options available to qualifying new employees.
About us
For further details please contact:
Julie Bishop (PCCC Clinical Lead Nurse) or Debbie Woodthorpe (PCCC Manager, Data & Finance) on: 0300 0200 694
To apply for this position:
Please submit a copy of your CV.
For assistance with your application contact:
recruitment@stbarnabashospice.co.uk
The closing date for completed applications: 06 July 2022
Interview date: 19 July 2022
Please note:
- St Barnabas Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.
- We reserve the right to extend, withdraw or close vacancies where necessary.
- Please be aware that if you are selected for an interview you will be contacted via the email account you used to register on this site. Please check your spam folder.
Job description
Job responsibilities
** For
details of the job description and person specification for this role please
refer to the attached job description **
Job description
Job responsibilities
** For
details of the job description and person specification for this role please
refer to the attached job description **
Person Specification
Knowledge
Essential
- Knowledge of GDPR
- Knowledge of a range of office procedures including non-routine activities which requires problem solving
- Knowledge of a wide range of software applications
Motivation & Personal Attributes
Essential
- Personal integrity
- Flexible and a team player
- Ability to work with highly distressing issues and patient/families on the telephone
- Ability to maintain confidentiality
- Ability to work in a seated position for the majority of the working day using visual display unit equipment, must be motivated to self-care
- Flexible approach to working hours, duties and arrangements
- Approachable and supportive
- Able to demonstrate St Barnabas values and behaviours
Qualifications
Essential
- Educated to GCSE standard at Grade C or higher or equivalent in at least Maths and English
- Vocational administrative qualification or equivalent experience
- Computer Literate to CLAIT/ECDL standard
Desirable
- NVQ III in administration
Experience
Essential
- Demonstrate an ability to work on own initiative and act independently
- Experience of being adaptable and flexible in order to meet the changing demands of the service.
- Evidence of ability to communicate at a variety of levels, verbally and in writing
- Excellent telephone communication skills (including the ability to communicate with people in a diplomatic and tactful manner)
- Experience of working with highly distressed people
- Ability to prioritise work effectively in order to meet deadlines
- Able to use a pc with skills sufficient to produce word-processed documents using Microsoft Word and input on Microsoft Excel
- Able to adapt effectively to varying levels of demand and to support team members to maintain high levels of service provision
- Ability to solve day-to-day problems and take proactive action in addressing more serious issues
Desirable
- Competent in the use of a variety of computer software applications, including operating commercial database software
Skills & Abilities
Essential
- Excellent office management and administration skills
- Ability to coordinate and plan a broad range of complex activities
- Highly organised with attention to detail and high standards of accuracy
- Able to prioritise a busy and complex work load and work with minimum supervision
- Ability to negotiate at various levels in order to manage expectations and demand
- Highly accurate keyboard skills including data input
- Competent in a range of software packages including Microsoft Office
- Excellent communication skills and the ability to work confidently with a wide range of people, e.g. healthcare professionals, agencies, patients and families
- Ability to deal with exposure to emotive patient information / issues in a professional, respectful and confidential manner
- Ability to work remotely whilst maintaining a team approach with shared responsibilities, ensuring effective service provision
Desirable
- Experience of managing a client database
- Experience of working with highly distressed patients and families
- Experience of co-ordinating service provision
- Prior working within a health care setting
Person Specification
Knowledge
Essential
- Knowledge of GDPR
- Knowledge of a range of office procedures including non-routine activities which requires problem solving
- Knowledge of a wide range of software applications
Motivation & Personal Attributes
Essential
- Personal integrity
- Flexible and a team player
- Ability to work with highly distressing issues and patient/families on the telephone
- Ability to maintain confidentiality
- Ability to work in a seated position for the majority of the working day using visual display unit equipment, must be motivated to self-care
- Flexible approach to working hours, duties and arrangements
- Approachable and supportive
- Able to demonstrate St Barnabas values and behaviours
Qualifications
Essential
- Educated to GCSE standard at Grade C or higher or equivalent in at least Maths and English
- Vocational administrative qualification or equivalent experience
- Computer Literate to CLAIT/ECDL standard
Desirable
- NVQ III in administration
Experience
Essential
- Demonstrate an ability to work on own initiative and act independently
- Experience of being adaptable and flexible in order to meet the changing demands of the service.
- Evidence of ability to communicate at a variety of levels, verbally and in writing
- Excellent telephone communication skills (including the ability to communicate with people in a diplomatic and tactful manner)
- Experience of working with highly distressed people
- Ability to prioritise work effectively in order to meet deadlines
- Able to use a pc with skills sufficient to produce word-processed documents using Microsoft Word and input on Microsoft Excel
- Able to adapt effectively to varying levels of demand and to support team members to maintain high levels of service provision
- Ability to solve day-to-day problems and take proactive action in addressing more serious issues
Desirable
- Competent in the use of a variety of computer software applications, including operating commercial database software
Skills & Abilities
Essential
- Excellent office management and administration skills
- Ability to coordinate and plan a broad range of complex activities
- Highly organised with attention to detail and high standards of accuracy
- Able to prioritise a busy and complex work load and work with minimum supervision
- Ability to negotiate at various levels in order to manage expectations and demand
- Highly accurate keyboard skills including data input
- Competent in a range of software packages including Microsoft Office
- Excellent communication skills and the ability to work confidently with a wide range of people, e.g. healthcare professionals, agencies, patients and families
- Ability to deal with exposure to emotive patient information / issues in a professional, respectful and confidential manner
- Ability to work remotely whilst maintaining a team approach with shared responsibilities, ensuring effective service provision
Desirable
- Experience of managing a client database
- Experience of working with highly distressed patients and families
- Experience of co-ordinating service provision
- Prior working within a health care setting
