Charity Shop Manager - Sleaford

Job description

Job responsibilities

Our Vision  Our vision is a world where dying with dignity, compassion and having choices is a fundamental part of a life

Our Mission  Our mission is to ensure all individuals facing the end of their life in Lincolnshire receive dignified, compassionate care when they require it and where they ask for it.

Our Values

Aiming High

We reach for excellence and set the standard for others to follow. Celebrating individual and collective success and actively looking for ways to be even better.

Being Courageous

We push boundaries and provide challenge - standing up for what is right and supporting others to make a difference across all aspects of our work.

Working Better Together

We recognise the power of community; building connections and relationships which help us make a positive contribution. Respecting and valuing all contributions - we are ONE team, united and inspired by our common purpose.

Having Heart

People are at the centre of all we do. We’re proud of our ability to work in tough situations with resilience, empathy and kindness.

Doing It Right

We are ethical, honest and use resources respectfully. Taking responsibility for our actions and doing what we say we’ll do - we challenge others to do the same.

Job Purpose

All St Barnabas Shops staff play a key role in generating care-giving funds for the Hospice, focusing on income generation and keeping costs to a minimum, engaging with the local community to raise awareness of the support St Barnabas delivers, following the Trust’s values and acting with positivity and professionalism – everyone playing their vital part in the success of the whole.

The Community Shop Manager’s purpose is to focus on delivering maximum profit from donated sales, online sales channels (if applicable), Gift Aid, recycling opportunities and individual initiatives.

Key Responsibilities:

The role will focus on key areas:

• Income Generation
• Cost Control
• Stock generation
• People management
• Financial awareness and performance
• Health and Safety

Main Duties and Responsibilities

Income generation

• As a minimum, achieve income, expenditure and profit contribution budgets as per agreed targets
• Put income generation at the heart of their shop team’s responsibilities – motivating the team to focus on donated sales and Gift Aid, ensuring HMRC rules are adhered to at all times
• Ensure first class customer service levels are maintained at all times instore, with positive engagement with customers, donors and supporters
• Constantly explore new avenues, platforms and opportunities for increasing income generation working with other Trust departments and external companies, outlets, channels, organisations etc

Stock

• Implement stock generation initiatives, working with local community
• Oversee the shop team identifying the most valuable revenue stream for stock, i.e. shop floor, eBay, Depop, auction etc
• Maximise income from recycling and minimise waste disposal costs with minimal impact on the environment
• Oversee the correct presentation of their shop, ensuring display and stock density plus rotation are as per expectations
• Oversee correct pricing strategies to ensure maximum income and sales
• Work closely with the Area Managers and Superstore Manager to oversee the correct use of the back-office stock management system
• Work with Area Managers, Deputy Superstore Manager and Retail Administrator to ensure logistics are following agreed schedules, ensuring stock movement efficiency at all times (if applicable)

People

• Lead their staff with positivity and enthusiasm, being a strong role model and inspiring a strong culture of team spirit, promoting St Barnabas values and a passion for all aspects of the business
• Working closely with the Volunteer Services Department to implement volunteer recruitment initiatives, and focus on training and retention of the volunteer team including keyholder roles
• Empower the whole team to reach their full potential, focusing on training, mentoring and coaching.
• Ensure they and all staff and volunteers (if applicable) complete their timesheets and mandatory training in a timely manner
• Manage their staff team (if applicable) as per the Trust’s policies including sickness absence, holidays, performance, disciplinary, training, coaching etc.
• Work with the Area Manager to plan and implement effective staff and volunteer duty rotas ensuring full coverage of the shop during agreed trading days/times
• Effectively deal with all customer issues, complaints in a timely and professional and courteous manner. Escalate to Area Manager if necessary.

Financial

• Up to date and accurate awareness of donated sales and Gift Aid performances against targets
• Strategies planned to counter underperformance and monitoring of success of these approaches
• Work closely with Area Manager in analysing, understanding and working with financial performance reports, to monitor sales, costs, profit, space management etc are at optimal levels

Other

• Maintain high standards of Health and Safety following Trust and national policies and procedures and use Trust reporting channels where applicable
• Ensure high standards of security, maintenance and housekeeping of the shop building is maintained at all times. Complete and record all site checks as per schedule
• Maintain high standards of cash handling, banking, stock control and staff purchase policy
• Develop and maintain strong working relationships with various Trust departments including HR, Finance, IT, Maintenance and Marketing
• Confident and accurate use of Trust and Retail systems including CRS, Datix, x365, Microsoft Teams and Office Suite etc
• In-depth knowledge and experience of social media platforms, their management and best use
• To be a Fire Marshal for the building and attend all training courses to maintain skills
• To be a First Responder for the shop and attend all training courses to maintain skills
• To have a clear understanding of what St Barnabas Hospice does as a charity in the local community, and the essential role the charity shops play in ensuring this care continues

* PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR DETAILS OF ADDITIONAL DUTIES *

Person Specification

Qualifications

Essential

• GCSEs at grade C or above in at least English and Maths or equivalent standard of education or vocational qualification

Desirable

• NVQ or equivalent in a retail/commercial or customer led area or a qualification in a fashion-based area

Experience

Essential

• 2 years experience in a commercial retail/charity retail environment
• Proven people management experience
• Proven financial target performance
• Experience of using/managing a till EPOS and stock control system

Desirable

• Knowledge and experience of Health and Safety, manual handling and Trading Standards

Specific Requirements

Essential

• Availability to work weekends
• Be prepared to travel to cover a shop location within 30 miles of home
• Able to meet the physical demands of the role including bending, lifting, carrying, standing and climbing stairs

Desirable

• Use of a vehicle for business use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Barnabas Hospice

Address

36 Nettleham Road

Lincoln

LN2 1RE

Employer's website

https://stbarnabashospice.co.uk/ (Opens in a new tab)