IM&T Infrastructure Engineer

Job responsibilities

Title: Infrastructure Engineer

Location: Hawthorn Road, Lincoln

Reporting to: Head of IMT

Job Purpose

To support in maintaining the Trust’s internal IMT Systems and software applications including the development Hyper-V, SQL and image deployment. In addition to focusing on server and network support, the role will also be required to perform the duties of a 3rd line IMT Support technician including desktop support and supporting the delivery of all other IT related services including telephony.

To ensure that all IMT Incidents, Service Requests and associated ICT requirements are handled in accordance with the IMT Service Level Agreement.

To manage future and ongoing IMT development projects in support of the Trust IMT strategy and objectives.

To ensure and promote the continued confidentiality, availability and integrity of all Trust IT systems.

You will be required to take an active role in the execution of IT disaster recovery and business continuity plans.

Main Duties:

1. Support the Infrastructure Team Manager in providing expert 1st, 2nd and 3rd line support to ensure the architectural integrity and functionality of the infrastructure and applications to deliver Trust IM&T services.

2. To maintain and support of core applications and software including 3CX, fundraising, finance, HR, and clinical systems to ensure continued availability and integrity.

3. To ensure the day to day maintenance of the Trust server environment to deliver a highly available, robust and secure server estate which meets the business continuity and KPI requirements of the Trust.

4. Integrate, support and maintain core infrastructure components including Active Directory functionality such as DHCP, DNS to ensure a highly resilient Server environment. Assisting in the development of automated support and monitoring tools to facilitate the Confidentiality, Integrity and Availability of core systems.

5. Responsible for training, supporting and providing assistance to 1st and 2nd line team members.

6. To ensure optimal performance of all IM&T services and the delivery of services by external service providers.

7. Responsible for maintaining and installing hardware and software across the Trust along with associated licensing.

8. To plan and carry out essential upgrades and maintenance on IMT software and hardware systems, while ensuring minimal downtime for users and where necessary working out of hours to achieve this goal. Ensuring Trust change control procedures are followed.

9. To maintain data integrity by planning, implementing and testing extensive back-up and disaster recovery procedures using recognised best practices and technologies.

10. To maintain the security of the corporate network by managing system updates and ensuring network and server devices conform to IMT security standards.

11. To ensure that accidents and incidents, including near misses, are reported.

12. Administration of the IM&T Security Policy.

13. Take responsibility for the troubleshoot of all infrastructure related problems which involves root cause analysis. Diagnose and solve hardware / software faults rapidly and robustly, ensuring customer satisfaction.

14. To plan, design, research, advise and recommend on the acquisition of infrastructure hardware, software and associated services.

15. To project manage and deliver a range of infrastructure related solutions and services, on time and to budget.

16. To undertake the role of a designated Health & Safety representative for the IT department at a least one nominated site.

17. To deliver and maintain cloud-based products in line with the needs of the organisation, proposing policy or service changes for the IMT team and wider organisation.

Main Responsibilities:

The post-holder will be responsible to the Head of IMT for:

1. Ensuring the IM&T Server Infrastructure meets the objects of the Trust.

2. To take responsibility for maintaining a high degree of technical knowledge in order to support and improve the current Operating systems, support mechanisms, server infrastructure and IT Security.

3. To maintain a safe environment within the workplace, particularly with regard to manual handling and electrical safety, ensuring at all times adherence to Trust policies.

4. Responsible for ensuring that the Server environment and IM&T solutions meet IT Security requirements as defined within Trust Policies and as required by applicable standards and legislation.

5. To behave in a professional manner at all times, reflecting and maintaining the values and ethos of the organisation and thereby generating a positive image of St Barnabas Lincolnshire Hospice and to contribute to the maintenance of St Barnabas’s credibility and reputation in the area.

6. To develop strong working relationships with managers and all members of staff and volunteers to ensure the smooth operational running of the IMT services.

7. To contribute to audit and research activities as required.

8. To be able to work on own initiative to help develop the Trust’s IM&T systems.

9. To seek continual improvement of IT systems through established processes and industry best practice such as ITIL and applicable ISO standards.

Additional Duties

All employees of the St Barnabas Hospice Trust (Lincolnshire), St Barnabas Promotions Ltd. and St Barnabas Shops Ltd., all hereafter referred to as employees of “the Trust”, are expected to comply with the general duties detailed below:

Infection Control and Prevention

All employees of the Trust are required to:

• Maintain a clean and safe environment, minimise risks of infection, report infection control issues of concern to their line manager and attend mandatory infection prevention training.
• Work in accordance with their local infection control procedures and in adherence to the Code of Practice for the Prevention and Control of Healthcare Associated Infection as outlined in the ‘Health and Social Care Act 2008’.

* PLEASE SEE ATTACHED JOB DESCRIPTION FOR FULL DETAILS *

Qualifications

Essential

• Education and Qualifications
• HNC/D or equivalent qualification or level of experience.

Desirable

• Education and Qualifications
• Microsoft Certified Professional (MCP) qualification(s) or working towards this
• ITIL foundation
• Microsoft Certified System Administrator (MCSA) qualification or working towards this.
• Cisco CCNA or Equivalent
• Mitel Certified

Experience

Essential

• Knowledge and Experience
• 3 YEARS experience of working within a busy IMT support environment employing a broad range of diagnostic, trouble-shooting and resolution skills.
• Experience of administrating currently supported Windows Server and Client Operating systems.
• Experience of providing contentious information to people when tact and persuasion is needed
• 2 years' experience in 2nd line support role (i.e. providing high level technical support)
• Experience of focusing on in depth problem solving which requires intense concentration
• Experience of desktop deployment using SCCM
• Experience of group policy including auditing
• Continued professional development, e.g. achievements or continuing work towards relevant academic / vocational study or technical research. Developing skills in new technology areas and maintaining skillset as IT systems change.
• Experience of supporting IT systems to defined IT Security and Information Governance standards

Desirable

• Knowledge and Experience
• Experience of working within a Healthcare / Charity organisation.
• Understanding of basic IT processes relating to topics such as ITIL.
• Support of telephony and mobile device platforms.
• Understanding of routing and switching.

Personal Skills and Experience

Essential

• Able to demonstrate a good level of understanding of IMT and emerging technologies, including an in-depth knowledge in the following areas.
• Active Directory
• Group Policy
• DNS
• DHCP
• Server 2012 to 2019
• Sharepoint
• Desktop Image Creation
• VOIP telephony
• SCCM
• WSUS
• WIFI
• Radius
• Networking TCP IP, VLAN, VPN
• Ability to organise own work and prioritise tasks to meet deadlines and to remain composed when faced with conflicting priorities.
• Able to work effectively either alone or as part of a team.
• Occasionally required to move and handle IT hardware in excess of 15kgs
• Ability to function well in a challenging and fast-paced environment, including the ability to cope with a busy and varied workload.
• Able to communicate well with staff at all levels and promote a good impression to external contacts through the ability to apply tact and discretion at all times.
• Specific Requirements
• Willing to work at all areas of the Trust.
• Use of independent transport for travel to Trust sites and to attend meetings, etc. within a broad-based rural setting.