Integrated Care 24 Ltd

NHS 111 Health Advisor - Pathways Trained

The closing date is 25 May 2026

Job summary

This is a temporary NHS 111 Health Advisor role with IC24, a leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. The role involves taking calls from the public and assessing their medical needs using the Pathways system, with a focus on providing a flexible work-life balance for the right candidates.

Main duties of the job

The NHS 111 Health Advisor role requires at least 6 months of post-Pathways training experience. Candidates must live within a 1.5-hour commute of one of IC24's contact centres in Ashford, Norwich, or Ipswich, and have a quiet, private home workspace with a suitable internet connection. The role offers a mix of early, late, and night shifts, including weekends, with enhancements for unsociable hours and bank holidays.

About us

IC24 is a leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Details

Date posted

31 March 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1476750561

Job locations

IC24

with occasional travel to one of our contact centres

TN24 0GP


Job description

Job responsibilities

Package Description:

NHS 111 Tier Two Health Advisor - Ashford, Norwich or Ipswich based (Hybrid)

Looking for more flexibility and better work-life balance?Were hiring experienced Tier Two NHS 111 Health Advisors with at least 6 months post-Pathways training. If you're based in or around Ashford, Norwich or Ipswich and are available for 1637.5 hours per week, wed love to hear from you.

What we need from you:

  • Currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor
  • Live within a 1.5-hour commute from our contact centre.
  • A quiet, private home workspace
  • Willingness to attend our Ashford site if homeworking arrangements change
  • Available for on-site training on your first day and occasionally if needed
  • Suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload

As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time OptionsYoull work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periods

Whats in it for you?

  • Salaries start from £24929.44 per annum for daytime rotas, pro rata
  • Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
  • Access to Blue Light Card and other NHS Discount Schemes
  • Advanced maternity, paternity and adoption leave after 1 years service
  • Opportunity to join the NHS Pension Scheme
  • Additional annual leave based on length of service
  • Free 24/7 independent counselling service
  • A volunteer day
  • Employee Assistance Programme

Training

Applicants must be available to start training in June or July. This will include 4 days of training Monday to Friday 9-5pm followed by coaching sign offs the following week.

You must be able to attend every day of your course.

We celebrate brave ideas and brave people.

We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment teamat careers@ic24.nhs.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.

For a job description and person specification please see attached.

careers.ic24.org.uk

Job description

Job responsibilities

Package Description:

NHS 111 Tier Two Health Advisor - Ashford, Norwich or Ipswich based (Hybrid)

Looking for more flexibility and better work-life balance?Were hiring experienced Tier Two NHS 111 Health Advisors with at least 6 months post-Pathways training. If you're based in or around Ashford, Norwich or Ipswich and are available for 1637.5 hours per week, wed love to hear from you.

What we need from you:

  • Currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor
  • Live within a 1.5-hour commute from our contact centre.
  • A quiet, private home workspace
  • Willingness to attend our Ashford site if homeworking arrangements change
  • Available for on-site training on your first day and occasionally if needed
  • Suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload

As this is a hybrid role, colleagues will be responsible for their own travel expenses when attending their assigned office.

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services.IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services.IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Working HoursAll Health Advisors must be able to work at least 50% of weekends.

Full-Time OptionsYoull work a mix of early and late shifts, starting from 7am or 8am and finishing as late as 10pm.If preferred, you can choose to work only late shifts or night shifts (typically 10pm to 6am).Weekend shifts are required every other weekend, but you can opt to work more if youd like.

Part-Time OptionsPart-time roles mainly focus on evening and weekend shifts, but a mix of early and evening shifts may be offered.

Weekday shifts are between 4-6-hours, either early between 6am-12noon or late between 4pm-10pm and longer shifts on the weekends.Weekend-only roles are also available, and additional hours may be offered during busy periods

Whats in it for you?

  • Salaries start from £24929.44 per annum for daytime rotas, pro rata
  • Enhancements paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
  • Access to Blue Light Card and other NHS Discount Schemes
  • Advanced maternity, paternity and adoption leave after 1 years service
  • Opportunity to join the NHS Pension Scheme
  • Additional annual leave based on length of service
  • Free 24/7 independent counselling service
  • A volunteer day
  • Employee Assistance Programme

Training

Applicants must be available to start training in June or July. This will include 4 days of training Monday to Friday 9-5pm followed by coaching sign offs the following week.

You must be able to attend every day of your course.

We celebrate brave ideas and brave people.

We are committed to safeguarding and promoting the welfare of our service users and employees. We take robust steps to prevent harm, abuse, and neglect, and expect all staff to share this commitment. All appointments are subject to appropriate safer recruitment checks.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals and other under-represented groups. Were dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment teamat careers@ic24.nhs.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and 3 years of references.

For a job description and person specification please see attached.

careers.ic24.org.uk

Person Specification

Qualifications

Essential

  • Applicants must be currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor with at least 6 months of post-Pathways training experience.
Person Specification

Qualifications

Essential

  • Applicants must be currently or recently (within 6 weeks) working as a Tier Two NHS 111 Health Advisor with at least 6 months of post-Pathways training experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

with occasional travel to one of our contact centres

TN24 0GP


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

with occasional travel to one of our contact centres

TN24 0GP


Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Recruitment Team

IC24

careers@ic24.nhs.uk

Details

Date posted

31 March 2026

Pay scheme

Other

Salary

£24,929.44 a year

Contract

Permanent

Working pattern

Full-time

Reference number

1476750561

Job locations

IC24

with occasional travel to one of our contact centres

TN24 0GP


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