NHS 111 Health Advisor

Job description

Job responsibilities

We are looking for passionate, patient focused individuals interested in a career as an NHS 111 Health Advisor in the Norwich area. The ideal candidate will be calm, professional, and empathetic. Skills:As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact as the voice at the end of the line. Itll be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests, to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?Qualifications:A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager or Team Manager where possible. We also offer development opportunities through our national recognised patient service qualification programme, Aspire to Excellence. Keywords:We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

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Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Reed House, Norwich

NR7 0WF

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)