Operations Manager

Job description

Job responsibilities

Operations Manager

Who we areIntegrated Care 24 (IC24) is a leading not-for-profit Social Enterprise, providing innovative and patient-focused urgent care services. We are driven by our mission to deliver exceptional care to the communities we serve while supporting the wellbeing and development of our colleagues. As a Social Enterprise, we reinvest into our people and services, enabling us to make a real difference across the health and care landscape.

We are passionate about delivering high-quality, inclusive care that supports better patient outcomes and experiences. Through strong partnerships, innovative technology, and a commitment to our values - Innovation, Care, Respect and Excellence - were helping to shape a more integrated, responsive healthcare system.

The role

As our Operations Manager - IUC, youll play a key leadership role across our Integrated Urgent Care services, including 111, Clinical Assessment Services, face-to-face clinical sites and contact centres. Youll work closely with clinical, quality, and service delivery teams to drive performance, improve patient outcomes, and lead continuous service improvement across multiple contracts.

This is a highly visible role, where youll provide day-to-day operational oversight while also influencing strategic change across the region. Youll lead and develop Team Managers, inspire cross-functional collaboration, represent IC24 at system-level meetings, and help shape the future of urgent care delivery.

What you need

• A confident and collaborative leader with experience managing operations in complex, fast-paced environments
• Able to lead teams across multiple sites and services, including both clinical and non-clinical functions
• Experienced in driving performance, delivering quality improvements, and leading change
• An excellent communicator who builds strong relationships internally and externally
• Committed to inclusive leadership and supporting people to be their best
• Experience within urgent or primary care is welcome but not essential - were open to strong operational leaders from other sectors too.

What youll get

• Basic salary between £45,000 - £49,000(DOE)
• Generous Annual Leave entitlement (increasing with service)
• The opportunity for flexible working
• Learning & development opportunities to support your career journey
• Access to our health and wellbeing initiatives, including free 24/7 counselling support
• NHS Blue Light Discount Card
• Colleague recognition and reward schemes
• Access to NHS pension scheme or company pension
• The opportunity to make a real impact within a growing Social Enterprise

We believe that inclusion and belonging are fundamental to excellence at IC24. Were committed to building an environment where every colleague - regardless of background, ability or identity - is empowered, respected, and feels they belong.

Our Colleague Resource Groups (CRGs) - including Gender Equality, Cultural Inclusion4All, LGBTQ+Friends, and Disability Confident - are integral to this mission. We encourage applications from underrepresented groups and welcome requests for reasonable adjustments during the recruitment process.

If youd like to find our more information please contact our Recruitment Partner Lucy on Lucy.Jones@ic24.nhs.uk

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Integrated Care 24 Ltd

Address

Ashford, Norwich or Ipswich

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)