Service Manager
Integrated Care 24 Ltd
This job is now closed
Job summary
You will lead on service and performance delivery across 111, CAS & face to face (F2F) services. You are the first point of contact for service delivery issues and escalation through on call structures as required. This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.
Main duties of the job
You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast. You will have delegated responsibility to deal with on shift management issues and work closely with Team Managers to ensure consistency for colleagues across the teams and continually maintain service delivery.
About us
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Date posted
19 July 2024
Pay scheme
Other
Salary
£31,500 to £35,700 a year
Contract
Fixed term
Duration
5 months
Working pattern
Full-time
Reference number
VP8059F1D0
Job locations
Norwich
NR7 0WF
Employer details
Employer name
Integrated Care 24 Ltd
Address
Norwich
NR7 0WF
Employer's website
https://careers.ic24.org.uk/ (Opens in a new tab)
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