Service Manager

Job description

Job responsibilities

Service Manager

The Role

You will lead on service and performance delivery across 111, CAS & face to face (F2F)services. You are the first point of contact for service delivery issues and escalation through on call structures as required.

This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.

You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast.

You will have delegated responsibility to deal with on shift management issues and work closely with Team Managers to ensure consistency for colleagues across the teams andcontinually maintain service delivery.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Norwich (mostly on site)

Hours Available 37.5 (12-hour shifts, 4x a week)

Contract Fixed term until the end of December 2024

Whats in it for you:-

• Salary of £31,500 - £35,700 per annum, pro rata
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

For a job description and person specification please see attached.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team oncareers@ic24.nhs.uk.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Norwich

NR7 0WF

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)