Head of Workforce Planning
Integrated Care 24 Ltd
This job is now closed
Job summary
Are you currently working as a Planner or an individual who has a wealth of experience and looking to step up to the next level? If so, your next role, could be just around the corner.
We are currently looking to recruit a Head of Workforce Planning to join us on a fixed term contract to support the existing team & create new ideas to move the department forward & deliver outstanding care for patients.
The ideal candidate will have significant contact centre and workforce planning knowledge and experience having worked in these areas. Strong negotiating & influencing skills are needed, this is a role that will deliver service improvement and cultural transformation through others.
The focus for the role is on driving change as part of a team, at pace, and with a clear vision for how workforce management should be optimised in IC24.
Key Responsibilities and Skills:
Line management of the Workforce Planning Team, and accountable for all associated objectives, workforces and deliverables.
This includes the following priority action areas:
- 111 Services forecasting and workforce allocation.
- 111 service performance reporting
- Determining 111 service recruitment plans and tactics to ensure services are continuously staffed to budget. This will require close collaborative working with our People and Culture team.
Main duties of the job
Five key transformation deliverables:
- Achieving closer alignment of 111 capacity and demand, improving demand and performance forecasting and more patient calls answered in 20s.
- Overseeing and embedding the implementation of our new workflow management system, Quynix, ensuring business processes are optimised and controlled, and roles and responsibilities are clear.
- Reviewing and ensuring our workforce planning function has the skills and capacity to deliver the required end to end workforce management process, including intra-day rota adjustments/fine tuning to optimise performance.
- Optimising Quynix as a workflow management system across all IC24 operations, standardising and improving workforce management across all services.
- A driving force and leading role in shaping and implementing the QI Operational Role review workstreams related to contact centre management.
This role works as part of a matrix leadership structure providing workforce management services to three Regional Directors. The post holder will work as part of the Ops team reporting directly to the COO, cross covering where needed and providing mutual support.
As a member of the Senior Leadership Team and Operational Executive Group, the post holder will need to contribute thoughts and ideas, contribute to development of IC24 strategy, and behave in a way consistent with IC24 values.
If you feel you have the knowledge and experience, we would love to hear from you.
About us
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location Hybrid working with a requirement to attend our site in Ashford, Kent, one day a week
Hours Available 37.5 hours per week, Monday to Friday, 9am-5pm
Whats in it for you:
- Up to £70,000 per annum, dependent on experience
- Additional annual leave above statutory minimum based on service
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
Date posted
12 February 2024
Pay scheme
Other
Salary
Depending on experience Up to £70,000 per annum depending on experience
Contract
Fixed term
Duration
1 years
Working pattern
Full-time
Reference number
B0214-24-0046
Job locations
Orbital Park, Kingston House
The Long Barrow
Willesborough
Ashford
TN24 0GP
Employer details
Employer name
Integrated Care 24 Ltd
Address
Orbital Park, Kingston House
The Long Barrow
Willesborough
Ashford
TN24 0GP
Employer's website
https://careers.ic24.org.uk/ (Opens in a new tab)
For questions about the job, contact:
IC24 Recruitment Team
Supporting documents
Supporting links (all open in new tabs)
Privacy notice
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