NHS 111 Call Handler/Health Advisor
This job is now closed
Job summary
Could you save lives with your voice?
The Role
Are you passionate about people and have a caring nature? We are looking for patient focused individuals interested in a career as an NHS 111 Health Advisor. The ideal candidate will be calm, professional, and empathetic. Our Health Advisors deal with a variety of calls that range from minor illnesses to life threatening situations every day. If you are looking for a challenging role and want to be a part of a dynamic and supportive team, we would love to hear from you!
As a Health Advisor at IC24, when our patients dial 111 you will be the first point of contact and the voice at the end of the line. Itll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System.
Main duties of the job
Emotional resilience is an essential skill to have, you will need to think fast but clearly whilst still typing detailed notes on the system. A call could come through for something as simple as a prescription request, but once that call finishes you may automatically get another call through from someone who is distressed and wanting to take their own life. Do you have the resilience to overcome difficult situations such as these?
A fresh start, high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Advisors to quickly progress through the ranks as a Coach, Service Manager or Team Manager.
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
About us
Location Ashford and Norwich, office based
Hours Available We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation.
We are confident we can find a rota that works for you but please note that we are predominantly an out of hours service so we require a minimum number of shifts to be undertaken during evenings and weekends and shift patterns can vary.
Additional hours may be available in times of peak demand.
Training
We have day, evening & weekend courses with a variety of dates available in January.
This is an exciting time to join IC24. If you would like to find out more about what it takes to join our team, then please email careers@ic24.nhs.uk.
Whats in it for you:-
- Salaries start from £22,426 per annum for daytime rotas, pro rata
- Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
- Additional annual leave above statutory minimum based on service
- Fully Paid training
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Details
Date posted
22 September 2023
Pay scheme
Other
Salary
£22,426 a year Salaries start from £22,426 per annum for daytime rotas, pro rata
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0214-23-0374
Job locations
Orbital Park, Kingston House
The Long Barrow
Willesborough
Ashford
TN24 0GP
Integrated Care 24 Ltd
Broadland Business Park
Norwich
NR7 0WF
Employer details
Employer name
Integrated Care 24 Ltd
Address
Orbital Park, Kingston House
The Long Barrow
Willesborough
Ashford
TN24 0GP
Employer's website
https://careers.ic24.org.uk/ (Opens in a new tab)
