Job summary
The Role
Are you a highly motivated and experienced Team Manager? Do you relish the opportunity to use your excellent interpersonal skills to manage, lead, mentor and develop a team to provide efficient, high quality and safe services to our patients? If so, we would love to hear from you.
We are seeking Team Managers to join our team and manage the people of our NHS 111 and Out of Hours Integrated Urgent Care services. You will support direct service delivery by maintaining all records relating to our people. You will analyse and produce evidenced reports, using real time performance management data to manage individual contributions. You will be a visible and accessible leader able to recruit new people, new skills, and mentor colleagues in the team to be the best they can be.
This may be in both face to face and virtual environments. You will be responsible for ensuring our people deliver and meet contractual and organisational key performance indicators, supported by your operational knowledge of standard operating procedures, protocols, and systems. You will lead and develop your teams through regular 1-1s, team meetings and Performance Development Reviews (PDRs), as well as working with the Learning and Experience team to support training and development needs and career progression.
You will have a key role in the development of IC24 Integrated Urgent Care Services (IUC) across all contracts and regions as we continue to align and mature as a provider.
Main duties of the job
This is a fantastic opportunity to join a team where you will be able to demonstrate your experience of people management, alongside your initiative, flexibility, and problem-solving skills.
To find out more information, or to arrange an informal, confidential discussion, please contact careers@ic24.nhs.uk
Who are we?
We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.
Location based from our Basildon office, with travel to bases in Mid & South Essex. Some hybrid working may also be available.
Hours Available Full time and part time hours available. Shift work covering the hours of 6am to midnight Monday to Friday, with weekend and Bank Holiday working
About us
Whats in it for you:
- Annual Salary of £31,500-£35,700 pro rata
- Enhanced bank holiday, weekend, and evening rates
- Generous annual leave entitlement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities for career progression
- Free membership to our reward and discount platform
- Access to Blue Light Card and other NHS Discount Schemes
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.
Closing date: 29th of September 2023
If a suitable candidate is found before the closing date, the advert will be closed early.
Please note: previous applicants will not be considered for this role.
We celebrate brave ideas and brave people.
careers.ic24.org.uk
We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.
Job description
Job responsibilities
You will manage, lead, mentor and develop a team to provide efficient, high quality and safe
services.
You will support direct service delivery by maintaining all records relating to our
people. You will analyse and produce evidenced reports, using real time performance
management data to manage individual contributions.
You will be a visible and accessible
leader able to recruit new people, new skills and mentor colleagues in the team to be the best
they can be. This may be in both face to face and virtual environments.
You will be responsible for ensuring our people deliver and meet contractual and
organisational key performance indicators, supported by your operational knowledge of
standard operating procedures, protocols, and systems.
You will lead and develop your teams
through regular 1-1s, team meetings and Performance Development Reviews (PDRs), as
well as working with the Learning and Experience team to support training and development
needs and career progression.
You will have a key role in the development of IC24 Integrated Urgent Care Services (IUC)
across all contracts and regions as we continue to align and mature as a provider.
IUC services include the NHS 111 Service which operates 24/7, and a range of face-to-face
services operating both in and out of hours over 7 days per week. NHS 111 is delivered
through a hybrid working model where our people alternate between being in one of our
Contact Centres and/or working from home. Within the face-to-face services, our people
work remotely in bases or dispatch points during out of hours and over weekends and bank
holidays. There is a requirement to work flexibly across the region and collaborate panregionally, with duties and responsibilities relating to various bases or dispatch-point
locations and aiding with the management of pool cars
Job description
Job responsibilities
You will manage, lead, mentor and develop a team to provide efficient, high quality and safe
services.
You will support direct service delivery by maintaining all records relating to our
people. You will analyse and produce evidenced reports, using real time performance
management data to manage individual contributions.
You will be a visible and accessible
leader able to recruit new people, new skills and mentor colleagues in the team to be the best
they can be. This may be in both face to face and virtual environments.
You will be responsible for ensuring our people deliver and meet contractual and
organisational key performance indicators, supported by your operational knowledge of
standard operating procedures, protocols, and systems.
You will lead and develop your teams
through regular 1-1s, team meetings and Performance Development Reviews (PDRs), as
well as working with the Learning and Experience team to support training and development
needs and career progression.
You will have a key role in the development of IC24 Integrated Urgent Care Services (IUC)
across all contracts and regions as we continue to align and mature as a provider.
IUC services include the NHS 111 Service which operates 24/7, and a range of face-to-face
services operating both in and out of hours over 7 days per week. NHS 111 is delivered
through a hybrid working model where our people alternate between being in one of our
Contact Centres and/or working from home. Within the face-to-face services, our people
work remotely in bases or dispatch points during out of hours and over weekends and bank
holidays. There is a requirement to work flexibly across the region and collaborate panregionally, with duties and responsibilities relating to various bases or dispatch-point
locations and aiding with the management of pool cars
Person Specification
Qualifications
Essential
- GCSE level English and Maths or equivalent level 2 qualification
- Educated to level 3 (A Level or equivalent) or willingness to work towards
- Accredited leadership/team management qualification or equivalent experience
Desirable
- Level 3 Health & Social Care qualification.
- Completed or working towards relevant Level 5 qualification
Experience
Essential
- Experience of working within a contact centre/OOH/F2F environment
- Previous experience working in direct service provision, preferably in health care or relative service
- Proven experience of people management, including performance reviews; disciplinary; grievance and investigation processes
Desirable
- Previous experience working within IUC / NHS 111 contact centre or NHS 999 at management level
- Previous experience of rostering and rota systems
- Proven Conflict Management skills/experience
Person Specification
Qualifications
Essential
- GCSE level English and Maths or equivalent level 2 qualification
- Educated to level 3 (A Level or equivalent) or willingness to work towards
- Accredited leadership/team management qualification or equivalent experience
Desirable
- Level 3 Health & Social Care qualification.
- Completed or working towards relevant Level 5 qualification
Experience
Essential
- Experience of working within a contact centre/OOH/F2F environment
- Previous experience working in direct service provision, preferably in health care or relative service
- Proven experience of people management, including performance reviews; disciplinary; grievance and investigation processes
Desirable
- Previous experience working within IUC / NHS 111 contact centre or NHS 999 at management level
- Previous experience of rostering and rota systems
- Proven Conflict Management skills/experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
