NHS 111 Call Handler/Health Advisor, Homeworking

Job summary

We are looking for new NHS 111 Health Advisors to join our rapidly growing network of home working colleagues to start training in August and September 2023. This is a fantastic opportunity to join a great team with base salaries between £22,426 and £24,675 per annum (pro rata), and with additional overtime earning potential. A fresh start and a high-quality onboarding programme are on offer, and we proactively encourage and support our Advisors to quickly progress through the ranks as a Coach, Service Manager or Team Manager.

We provide fully paid training and career development opportunities, the NHS pension, and a competitive pay framework to progress through. This role will be home based with training and support from one of our nearby care-coordination centres; Home is the most inclusive and sustainable work location and home working is the way forward at IC24.

We need NHS 111 practitioners in your area who are patient focused, empathetic, and with the personal resilience to support patients who are often in distress. As a Health Advisor/Call Handler at IC24, you're the first point of contact for our patients. When our patients dial 111, you'll be the voice at the end of the line. It'll be up to you to deliver sometimes life-changing advice, triaging a wide range of calls and providing safe, effective assessment and non-clinical advice using the NHS Pathways System.

Main duties of the job

Whilst this role is predominantly hybrid working you will need to travel to your assigned office (either Ashford, Kent, Ipswich, Basildon, or Norwich) when required. This will include attending a contact centre for further training and/or face to face support and guidance.

Location Home working, with training and support from our Ashford, Ipswich, Basildon, and Norwich Care-Coordination Centres

For your wellbeing and the security of our services, you will have to meet our stringent homeworking criteria; but don't worry, most people do, and we have a growing network of specialist homeworking colleagues to support you.

Hours Available Most of our call demand is in the evening and at weekends and we have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation

Typical start times are between 06:00-20:00

We are confident we can find a rota that works for you but please note that we are predominantly an out of hours service so we require a minimum number of shifts to be undertaken during evenings and weekends and shift patterns can vary.

Training

We have day, and evening& weekend courses available with a variety of dates in August, September and October.

This is an exciting time to join IC24. If you'd like to find out more about what it takes to join our team, then please email careers@ic24.nhs.uk.

About us

Who are we?

We are Integrated Care 24 (IC24), and we are pioneers in homeworking support for NHS 111 Health Advisors. We are a not-for-profit Social Enterprise that's committed to sustainable and inclusive delivery of primary care services; We care about our people and the patients we serve. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Whats in it for you?

• Salaries start from £22,426 per annum for daytime rotas, pro rata
• Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Full paid training
• Learning and development opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references.

This opportunity may close sooner depending on demand.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team in the first instance at careers@ic24.nhs.uk.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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