NHS 111 Service Advisor - Hybrid Working

Job summary

The Role

Are you looking for a better work life balance? Are you available from 12 to 37.5 hours per week? Do you want to help make a real difference to the community? Are you able to handle calls with a calm, professional and empathetic manner?

If this sounds like you, we are looking for Service Advisors to support our NHS 111 teams. This is a fantastic opportunity to start your career in the NHS 111 service in a new model of working to deliver high quality care to our patients.

As a hybrid working Service Advisor, you will be handling selected calls from patients and healthcare professionals, updating systems as appropriate and following standard operating procedures to respond to patient questions. In a role where no two days are the same, we offer an excellent support network, fully paid training and career development, and the opportunity to become an NHS 111 Health Advisor within your first year.

You will be patient focused, have excellent communication skills and be able to demonstrate respect, professionalism, and consideration at all times.

Whilst this role is predominantly hybrid working you will need to travel to your assigned office (either Ashford, Kent, Ipswich or Norwich) when required. This will include attending a contact centre for further training and/or face to face support and guidance.

This is an exciting time to join IC24. If you'd like to find out more, please email careers@ic24.nhs.uk.

Main duties of the job

To work from home, you will need a suitable internet connection (minimum requirement -20+ Mbps download / 4+ Mbps upload) and a quiet, private space to work from. If you don't meet these requirements, you will work from one of our contact centres in Ashford (Kent), Ipswich or Norwich. We will provide everything you need to get started, including equipment and training.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care, and secondary care support services.

Location Hybrid working with travel to one of our contact centres in either Ashford (Kent), Ipswich or Norwich as and when required

Hours We have full and part time opportunities during the hours of 8am to 8pm Monday to Sunday with a requirement to work every other weekend

Please be aware since we are predominantly an out of hours service most of our shifts involve weekend work and shift patterns can vary, however we are confident we can find a rota that suits you.

All colleagues will be required to work some hours on a Saturday and Sunday every other weekend. You will also be required to work some bank and public holidays.

Additional hours may also be available in times of peak demand.

About us

Training

We have full and part time training opportunities starting from August 2023.

Full time courses are Monday to Friday 09:00 17:00 over 7 working days followed by supportive practice.

Part time courses are evenings from 18:00 22:00 and Sundays from 10:00 to 16:00 held over 3 weeks.

You must be able to attend every day of the training

What's in it for you:

• Hourly rates of £10.92 per hour with enhancements up to £17.47 dependent on hours worked
• Enhancements are paid between 20:00 and 06:00 and for all hours on weekends and bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Full access to our employee assistance programme
• Learning and development opportunities
• Free membership to our reward and discount platform
• Full hybrid working kit provided

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Identity documents will need to be sent securely or presented in person.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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