NHS Pathways Trained Health Advisors/111 Call Handlers - Remote

Job summary

The Role

Are you an experienced and currently trained Tier Two NHS 111 Health Advisor who is looking for greater flexibility and a better work life balance? Do you have at least 6 month's post Pathways training experience and a passion for the role? Are you available for 12 to 37.5 hours per week? If so, we would love to hear from you.

As a homeworking Health Advisor, we can offer you an excellent support network as well as career development opportunities, a generous NHS pension and a competitive pay framework to progress through, as well as everything you need to get you working from home.

This is an exciting time to join IC24. The pandemic has fast-tracked a huge amount of innovation which is changing the organisation. We have a number of recent contract wins and are delivering new models of working. We are on a journey to make IC24 a great place to work, which is reflected in our recent B-Heard survey results.

If you would like to find out more, or have any questions, please email nick.hale@ic24.nhs.uk

Main duties of the job

Who are we?

We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location:Remote/Homeworking with occasional travel to one of our contact centres in either Ashford, Ipswich or Norwich as and when required.

Hours Available:We have full and part time opportunities ranging from a minimum of 12 hours to a maximum of 37.5 hours per week, covering a 24/7 operation.

We are confident we can find a rota that works for you but please be aware since we are predominantly an out of hours service most of our shifts involve weekend and evening work and shift patterns can vary.

Whats in it for you?

• Equivalent salaries starting from £22,426 per annum for daytime rotas, pro rata, with enhancements this could increase to £24,675 per annum dependent on hours worked
• Enhancements are paid between 20:00 and 06:00 hours and for all hours on weekends, with further enhancements on bank holidays
• Additional annual leave above statutory minimum based on service
• Opportunity to join the NHS Pension Scheme
• Learning and development opportunities
• Full homeworking kit provided

About us

You need to currently or recently (within the last 6 weeks) have worked as a Tier Two Pathways/Health Advisor (Call Handler), living in England or Wales with a suitable internet connection (minimum requirement - 20+ Mbps download / 4+ Mbps upload) and a quiet private space to work from.

Although the role is based at home, you will need to travel to your assigned contact centre if circumstances change and homeworking is no longer viable. During your first two weeks there will be a selection of classroom dates that must be attended in person at one of our three sites. Reasonable travel and accommodation will be paid by IC24. You may subsequently be required to occasionally attend a contact centre for further training and/or face to face support and guidance.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory enhanced DBS disclosure and two references. Identity documents will need to be sent securely or presented in person.

This advert may close sooner in we receive enough applications.

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team in the first instance at careers@ic24.nhs.uk.

Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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Employer details

Employer name

Integrated Care 24 Ltd

Address

Orbital Park, Kingston House

The Long Barrow

Willesborough

Ashford

TN24 0GP

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

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