PCN/Team Up Home Visiting Service Administrator

Job summary

South Hardwick Primary Care Network is seeking to recruit an experienced, enthusiastic and motivated individual to join our expanding PCN team to work as a PCN and Home Visiting Service Administrator. The post holder will provide administrative support to all members of the PCN but mostly will work alongside the PCN Management team and our Home Visiting Service to provide care to our housebound patients and patients residing in care or residential homes.

Although we have advertised this post as Full or Part-time, the post-holder will be required to work Mondays to Wednesdays as a minimum.

This is an exciting opportunity to be at the forefront of the delivery of our Team Up/Ageing Well model of care, which provides acute and holistic care for the PCN's housebound and care home population. You will also play a critical role in the development of South Hardwick PCN, and its ambition to meet the NHS 10-year plan.

The post-holder must have excellent administrative, secretarial and communication skills to deliver high standards of work, and act in a professional and trustworthy manner as you will be the first contact for the PCN and Home Visiting service. You will need to be confident in working under pressure and be able to use your own initiative.

It will also be necessary to project a positive, friendly and empathetic image to patients / other services and visitors, whilst developing and maintaining constructive relationships with internal and external stakeholders

Main duties of the job

The post-holder will provide a full and comprehensive administrative service which supports all members of the PCN but mostly will work alongside the PCN Management Team and our Home Visiting Service.

Key duties for the post holder are:

• Act as a point of contact for the PCN and Home Visiting Service.
• Manage and maintain diaries and Home Visiting rotas.
• Assist the clinical triager in the day-to-day operations of the Home Visiting Service list and assist with allocation of visits.
• Effectively communicate to patients and GP practices around forthcoming home visits.
• Data collection and reporting.
• Support and participate in audits/service evaluation.
• Attend meetings and take minutes/key actions, coordinate responses and update action logs, prepare meeting documentation and distribute.
• Support the PCN management team to effectively manage a range of HR processes and systems.
• Establish administrative and IT systems and processes to maintain effective working within the PCN and Home Visiting Service.
• Be a nominated super user for IT systems.

About us

South Hardwick PCN is a group of 8 forward thinking and progressive practices (population 69,372) who have developed a friendly and effective working relationship with one another. We are committed to working collaboratively to improve outcomes for patients and sustaining General Practice.

South Hardwick is a mix of former mining communities, suburbs, and rural communities to the south of Chesterfield. Your employer would be North Eastern Derbyshire Healthcare Ltd, and you would be entitled to an NHS pension.