Job summary
Join us at the start of an exciting, new,
and challenging healthcare initiative working with South Hardwick PCN Acute
Home Visiting Service (AHVS), also known as Team Up.
South Hardwick PCN is seeking Administrators
to work alongside and support a multi-disciplinary team, to provide care to our
housebound and patients residing in care or residential homes.
We are looking for experienced,
enthusiastic, and motivated people who are flexible and adaptable to work as
Acute Home Visiting Service Administrators.
This is an exciting opportunity to be
at the forefront of the delivery of our new Team Up/Ageing Well model of
care. The role will operate across the
traditional health and social care organisational boundaries, including with
our GP practice partners, Community Rapid Response services and Falls services,
ambulance and out of hours services to help clinically deliver the service on
a day-to-day basis.
The aim for the service is to
ultimately provide a holistic approach to acute on day/rapid response services,
enhanced health in care homes and enhanced proactive care for older people with
frailty and patients with multi-faceted health problems.
Main duties of the job
You will:
Have excellent administration, secretarial and communication skills to maintain high standards of work. You will be confident in working under pressure and be able to work on your own initiative.
Be the first point of contact for the team, taking telephone calls from practices/accepting referrals for home visits, and ensuring these are logged on the system and directed to a Clinician for triage.
Provide a full and comprehensive administrative service to support the team, and project a positive, friendly and empathetic image to patients and other visitors.
Establish administrative systems and processes to maintain effective working within the team.
Support the team with data collection and analysis to provide evidence for monitoring and evaluation purposes.
Develop and maintain constructive relationships with internal and external stakeholders.
Facilitate effective communication between patients, the AHVS team and other health and social care organisations.
About us
South Hardwick Primary Care Network
is a group of 9 forward thinking and progressive practices (population 68,207) who
have developed friendly and effective working relationships with each
other.
South Hardwick is a mix of former
mining communities, suburbs, and rural communities to the south of
Chesterfield.
Your employer would be North Eastern
Derbyshire Healthcare Ltd and you would be entitled to NHS pension.
Job description
Job responsibilities
Please refer to the Job Description and Person Specification which details what the role entails and the skills required to apply for the role.
Job description
Job responsibilities
Please refer to the Job Description and Person Specification which details what the role entails and the skills required to apply for the role.
Person Specification
Qualifications
Essential
- Good standard of education, Grade A-C in English and Maths (or equivalent)
- Excellent keyboard skills - Typing/text processing qualification RSA II or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
Experience
Essential
- Experience of working in a busy office environment
- Competent in a range of IT skills including Microsoft Office applications
- Excellent verbal and written communication skills
- Able to demonstrate an understanding of working with confidential information and an understanding of service user confidentiality
Desirable
- Experience in using SystmOne would be advantageous
- Previous experience of working in a healthcare setting
- Experience of working within multi-disciplinary teams
Skills, Aptitude and Abilities
Essential
- Have a professional attitude and approach even under pressure
- Good telephone skills and able to deal with service users sensitively
- Good organisational and administration skills
- Able to work flexibly (to meet the needs of the service) and as part of a team
- Motivated and able to work with minimal supervision
- Able to work with colleagues at all levels
- Able to meet deadlines, prioritise and manage own workload, and respond promptly to urgent/ad hoc requests for information
- Flexible to change and learn new IT skills to meet the changing service needs
- Willing to undertake any training and development as the job develops/evolves
- Access to own means of transport
Desirable
- Committed to development and embrace change
Person Specification
Qualifications
Essential
- Good standard of education, Grade A-C in English and Maths (or equivalent)
- Excellent keyboard skills - Typing/text processing qualification RSA II or equivalent
Desirable
- European Computer Driving Licence (ECDL) or equivalent experience
Experience
Essential
- Experience of working in a busy office environment
- Competent in a range of IT skills including Microsoft Office applications
- Excellent verbal and written communication skills
- Able to demonstrate an understanding of working with confidential information and an understanding of service user confidentiality
Desirable
- Experience in using SystmOne would be advantageous
- Previous experience of working in a healthcare setting
- Experience of working within multi-disciplinary teams
Skills, Aptitude and Abilities
Essential
- Have a professional attitude and approach even under pressure
- Good telephone skills and able to deal with service users sensitively
- Good organisational and administration skills
- Able to work flexibly (to meet the needs of the service) and as part of a team
- Motivated and able to work with minimal supervision
- Able to work with colleagues at all levels
- Able to meet deadlines, prioritise and manage own workload, and respond promptly to urgent/ad hoc requests for information
- Flexible to change and learn new IT skills to meet the changing service needs
- Willing to undertake any training and development as the job develops/evolves
- Access to own means of transport
Desirable
- Committed to development and embrace change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Eastern Derbyshire Healthcare Limited
Address
North Wingfield Community Resource Centre
North Wingfield
Chesterfield
S42 5PW