Medical Receptionist

Job description

Job responsibilities

As a receptionist, you will act as the first point of contact for patients and ensure that all visitors to the practice are dealt with in a professional and courteous way.

You will ensure the smooth day to day running of the practice, including booking appointments, speaking to patients face to face and on the phone, processing prescription requests, supporting the clinical staff, being a problem solver, bringing calm in to difficult situations, making patients feel welcome, understood, and valued.

Job Responsibilities

Greet patients and visitors to the practice

Book in, amend and cancel patient appointments in line with practice procedures ensuring optimum efficiency.

Ensure that patients without appointments but who require urgent appointments are booked into appropriate slots and referred to a GP where necessary.

Respond and/or redirect all patient and visitor requests accordingly.

Register new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for the same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Monitor and process medicines management cancellation rejections.

Ensure that correspondence coming into the practice is dealt with as per practice policy.

Ensure reception and waiting areas are kept neat and tidy.

Re-stocking of information leaflets as appropriate.

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

To efficiently deal with tasks from GPs, nurses and other staff.

Action start and end of day procedures.

Check emails on a daily basis, and also regularly check fax machine for incoming messages. Send faxes as required.

Check fridge daily for lab specimens.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

To promote the ethos and vision of Hope Citadel Healthcare within the practice include staff, visitors and patients; through the provision of quality whole person healthcare.

To attend and participate in any meetings required by the company, including practice meetings, and any applicable training.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Person Specification

Experience

Essential

• Customer facing / person facing experience

Desirable

• Experience working within a healthcare setting
• Experience working within a primary care setting
• Experience working in a receptionist role

Knowledge

Essential

• Good IT skills including basic understanding of Microsoft functions
• Excellent communication skills
• Able to read, write and speak English to a high standard

Desirable

• Knowledge of EMIS or similar clinical system
• Reception phone skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Crompton Health Centre

High Street

Shaw

Oldham

OL2 8ST

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)