Job summary
Hope Citadel runs 10 GP practices in Oldham and Rochdale. We are looking for a new manager to join the team at Glodwick. The current manager is moving to a different area of the organisation, and so there will be a handover period. There will always be support from the wider management team, including monthly meetings with other managers, and more frequent support from the Head of Operations.
As a Practice Manager, you would be able to show competence in building culture and a strong team, alongside more complex tasks and problem solving. You will have team leaders on site to support your role.
Main duties of the job
- To be responsible for the overall running of the practice, fulfilling any reasonable task as directed by your manager.
- To take responsibility for the management of the practice.
- To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
- To assist, or lead, in matters of HR as directed by the practice manager/HR Manager, including the recruitment process and induction.
- To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
- To be aware of the practices National, Direct and Local enhanced services and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
- To be aware of the practices requirements under the Quality Outcomes Framework (QOF), maximising performance.
- To provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment in line with KPI, QOF, and enhanced service targets.
- To provide support and training for current and new staff including IT, the clinical system and ensuring that data quality guidelines are understood and adhered to.
- To attend PCN meetings on behalf of the practice, and feedback information for decisions by the Senior Practice Manager.
- To deliberately build a positive and fair culture amongst the team.
About us
Glodwick Medical Practice is a practice that rated Good with Outstanding features (Well Led) at CQC. It is part of the Hope Citadel group of practices, along with 4 others in Oldham and 4 in Rochdale. There are 11,000 patients and a brilliant staff team.
Hope Citadel Healthcare is a not-for-profit community interest company, who have been commissioned to provide NHS services to the local area where the practices are located.
We really care about whole person healthcare.
We want to look at our patients in their wider setting, as whole people. We know that good health is not just related to clinical matters, but is affected by lots of complex factors such as social, economic, community issues, beliefs, family circumstances, housing and employment.
Because of this, we try to treat patients health issues with more than just a prescription, by working with people that can help sort out other issues wherever possible.
We have a central team that deal with all areas of finance and payroll, as well as a HR Manager and Head of Operations that oversee and advise on different areas of work. Depending on the stage of your career, you will either have support in all HR and management decisions, or be able to have greater autonomy in your decision making. You will also be a part of the management team across the company, who meet regularly and share best practice.
Job description
Job responsibilities
- To lead in the overall running of the practice, fulfilling any reasonable task..
- To take responsibility for the management of the practice alongside the Senior Practice manager, including the management of administrative staff and non-clinical management of GPs, nurses and HCA staff.
- To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
- To assist, or to lead, in matters of HR as directed by the practice manager, including the recruitment process, induction, grievance and disciplinary procedures.
- To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
- To be aware of the practices National, Direct and Local enhanced services and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
- To be aware of the practices Key Performance Indicators (KPIs) and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
- To be aware of the practices requirements under the Quality Outcomes Framework (QOF), and assist the practice manager in maximising performance.
- To provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment in line with KPI, QOF, and enhanced service targets.
- To provide advice and support for clinical teams and to produce regular reports on the progress of these groups in achieving their targets.
- To assist in the production of information for clinical audit as requested by the clinical teams and the practice manager.
- To provide support and training for current and new staff including IT, the clinical system and ensuring that data quality guidelines are understood and adhered to.
- To act as a contact for staff in relation to issues of IT and liaise with PCT IT support department to resolve any persistent hardware and software issues.
- To attend PCN meetings on behalf of the practice, and feedback information for decisions by the Senior Practice Manager.
- To deliberately build a positive and fair culture amongst the team.
Job description
Job responsibilities
- To lead in the overall running of the practice, fulfilling any reasonable task..
- To take responsibility for the management of the practice alongside the Senior Practice manager, including the management of administrative staff and non-clinical management of GPs, nurses and HCA staff.
- To be responsible for compiling all practice rotas and ensuring these are communicated and understood by all staff.
- To assist, or to lead, in matters of HR as directed by the practice manager, including the recruitment process, induction, grievance and disciplinary procedures.
- To be aware of the practices contractual responsibilities and assist the management team in the quality provision of services.
- To be aware of the practices National, Direct and Local enhanced services and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
- To be aware of the practices Key Performance Indicators (KPIs) and take the lead in searching for data and reporting performance to the appropriate NHS personnel.
- To be aware of the practices requirements under the Quality Outcomes Framework (QOF), and assist the practice manager in maximising performance.
- To provide support to clinical teams in correctly identifying and targeting patients for assessment and treatment in line with KPI, QOF, and enhanced service targets.
- To provide advice and support for clinical teams and to produce regular reports on the progress of these groups in achieving their targets.
- To assist in the production of information for clinical audit as requested by the clinical teams and the practice manager.
- To provide support and training for current and new staff including IT, the clinical system and ensuring that data quality guidelines are understood and adhered to.
- To act as a contact for staff in relation to issues of IT and liaise with PCT IT support department to resolve any persistent hardware and software issues.
- To attend PCN meetings on behalf of the practice, and feedback information for decisions by the Senior Practice Manager.
- To deliberately build a positive and fair culture amongst the team.
Person Specification
Experience
Essential
- Experience of working with a healthcare team. Experience of leading a team. Experience of running an administrative system. Experience of working with patients.
Desirable
- Experience of working in a GP practice. Experience of management.
Qualifications
Desirable
- GCSE grade A to C in English and Maths or equivalent.
Person Specification
Experience
Essential
- Experience of working with a healthcare team. Experience of leading a team. Experience of running an administrative system. Experience of working with patients.
Desirable
- Experience of working in a GP practice. Experience of management.
Qualifications
Desirable
- GCSE grade A to C in English and Maths or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
