Hospiscare Health Care Assistant - Bank



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Job summary

As a Bank Health Care Assistant on our IPU, you will work alongside registered nursing staff in the multi-disciplinary team, helping to provide holistic and person-centred care and support for patients with complex life-limiting illnesses.

You will have experience of delivering care in a clinical setting, alongside awareness of the complexities of working with individuals at times of distress and conflict. Some experience of working in specialist palliative care would be an advantage. You will work equally well on your own initiative, managing a delegated workload and escalating issues as appropriate, or co-operatively as part of the team. Your developed communication and interpersonal skills will also be essential to be effective in this role.

Main duties of the job

In return you will be joining a clinical employer of choice in the region, receiving a competitive salary and range of benefits, including access to Hospiscare’s Employee Assistance Programme and free parking at Searle House.

About us

Do you believe that every day matters? We do and not just for our patients. We believe our employees should enjoy coming to work. That means creating a positive working environment and rewarding staff with competitive pay, generous holiday entitlement and a wide range of benefits. If youd like to work for an outstanding charity, the first step is to apply

Job description

Job responsibilities

Job Description


Job Title: Health Care Assistant

Band: 3

Location: Searle House, Exeter

Hours: As required on a casual working agreement, including nights

Team/Directorate: Inpatient Unit (IPU)

Responsible To: Ward Managers

Responsible For: N/A

Accountable to: Chief Nurse


To work within a multi-disciplinary team and alongside registered nursing staff to deliver a high standard of evidence-based specialist palliative care.

To provide holistic and person-centred care and support for patients with complex life-limiting illnesses.


3.1 Main Responsibilities

· Assist with the implementation of planned care for patients and those close to them under the supervision of registered colleagues to ensure a high standard of nursing care at all times.

· Assist in monitoring patients’ conditions on a continuous basis, in partnership with patients, families and carers, to ensure appropriate escalation to senior colleagues when required.

· Develop communication skills to be able to interact with patients in a sensitive and professional manner in order to promote and maintain Hospiscare’s values.

· Undertake completion of HCA competencies to be able to deliver simple clinical observations and provide input to patient care plans.

· Assist in general housekeeping and monitoring of stock/supplies to ensure smooth running of the ward to a high standard.

· Adhere to Hospiscare’s clinical recordkeeping policy when providing and sharing verbal, digital or written information and instructions, to ensure patient confidentiality is observed at all times.

Infection Prevention and Control

Maintaining a safe environment for patients, visitors and employees is everyone’s responsibility. All staff are required to adhere to Hospiscare’s Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times. This includes ensuring personal and team compliance with all relevant policies and procedures, and acting upon or reporting any identified risks.

3.2 Key Contacts


· Ward Managers

· Inpatient Unit team

· Medical team· Reception and Front of House team

· Catering and Estates teams

· Supportive Care team

· Volunteers

· Student Nurses and trainees


· Patients and those close to them

3.3 Health & Safety

· Ensure that Health and Safety guidelines and fire regulations are strictly adhered to

· Comply with safe working practices as defined by Hospiscare

· Complete online training as and when required

· Take reasonable care for your own health and safety and that of others who may be affected by acts or omissions at work

· Report any accidents, incidents or near misses as soon as reasonably practicable

· Manage own work life balance and general wellbeing, including any relevant pressures in respect of lone working, travel, difficult environments and challenging situations

3.4 General

· Be aware of and adhere to Hospiscare policies and procedures at all times

· Take part in progress/performance reviews throughout the year

· Cooperate with other Hospiscare departments

· Attend training courses and complete online training modules as required to meet the requirements of the post

· Take responsibility for own personal development, seeking out opportunities to learn new skills

· Undertake any other duties as requested by management which are reasonably deemed to be within the scope of the role

3.5 Other

· Apply the Hospiscare values and behaviours to every aspect of the role at all times

· Promote and maintain the brand standards of Hospiscare

Person Specification



  • Level 3 qualification in Health and Social Care or equivalent



  • Demonstrable experience of care giving in the Acute Trust or Community Services


  • Experience of working in specialist palliative care
  • Experience of working with volunteers



  • Awareness of delivering care in a clinical environment
  • Awareness of the complexities of working with individuals at times of distress and conflict



  • Developed time management skills, including the ability to prioritise own delegated workload.
  • Developed communication and interpersonal skills
  • Developed IT skills

Personal attributes


  • Ability to work autonomously and act on own initiative, seeking advice/escalating issues when appropriate
  • Flexible and adaptable with the ability to respond positively in a rapidly changing environment.
  • Team player
  • Awareness of Equality, Diversity and Inclusion in all areas of work

Additional requirements


  • Able to contribute to the 24 hour, 7 day per week cover provided by Hospiscares clinical services
  • Capable of fulfilling the physical demands of the role, including administering of basic life support


  • Able and willing to work at different Hospiscare locations on occasion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name



Searle House

Dryden Road




Employer's website

https://www.hospiscare.co.uk (Opens in a new tab)

For questions about the job, contact:

Date posted

14 January 2022

Pay scheme



£19,189 to £20,968 a year




18 days

Working pattern

Annualised hours

Reference number


Job locations

Searle House

Dryden Road




Supporting documents

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