Job responsibilities
Job Description
1. JOB DETAILS
Job Title: Clinical Administrator
Band: 3
Location: Searle House, Exeter
Hours: 30/week over 4 days, Monday to Friday
Team/Directorate: Supportive Care
Responsible To: Supportive Care Team
Leader
Responsible For: N/A
Accountable to: Chief Nurse and Deputy Director of Nursing & Care
2. JOB
PURPOSE
To provide efficient and effective secretarial
and clerical support to the Supportive Care team.
3. KEY
RESULT AREAS/PRINCIPAL DUTIES AND RESPONSIBILITIES
3.1
Main Responsibilities
Perform general office and administration duties,
including face to face and telephone enquiries, to ensure a welcoming and
professional first point of contact with Hospiscare services.
Process new referrals to
the service, liaising with key stakeholders including General Practitioners and
Royal Devon & Exeter Foundation Trust, to ensure that full relevant records
are held in line with legislation and Hospiscares policies and procedures.
Process any
correspondence required by the Supportive Care team in order that communication
takes place in a timely and professional manner.
Assist in compiling reports
and statistics from the patient record database and other relevant sources when
requested to enable review and monitoring of the service.
Facilitate meetings,
including booking rooms, organising catering, preparing materials and producing
attendee lists, to ensure they are well organised in advance.
Take notes at meetings
and produce minutes in order that correct and accurate records are kept.
Provide cover as required
during periods of absence in other teams to ensure that there is continuity of
administration support across the service.
Provide admin assistance for other patient facing
Hospiscare services when needed, to support the provision of a professional
service across all areas.
3.2 Key Contacts
Internal:
PA to Director of Clinical
Services
Clinical Administration
Team
Clinical Systems
Development Manager
Community teams
Inpatient Unit team
Day Services
Medical team
Volunteers
External:
Patients and those close
to them
Royal Devon and Exeter NHS
Foundation Trust
General Practitioners
3.3 Health & Safety
Ensure that Health and Safety
guidelines and fire regulations are strictly adhered to
Comply with safe working practices as
defined by Hospiscare
Complete online training as and when
required
Take reasonable care for your own
health and safety and that of others who may be affected by acts or omissions
at work
Report any accidents, incidents or near
misses as soon as reasonably practicable
Manage own work life balance and
general wellbeing, including any relevant pressures in respect of lone working,
travel, difficult environments and challenging situations
3.4 General
Be aware of and adhere to Hospiscare
policies and procedures at all times
Take part in progress/performance
reviews throughout the year
Cooperate with other Hospiscare departments
Attend training courses and complete
online training modules as required to meet the requirements of the post
Take responsibility for own personal
development, seeking out opportunities to learn new skills
Undertake any other duties as requested
by management which are reasonably deemed to be within the scope of the role
3.5 Other
Apply the Hospiscare values and behaviours to every
aspect of the role at all times
Promote and maintain the brand standards of Hospiscare