Job summary
Closing date: 28th August 2020
Interview date: 15th September 2020
Are you looking for an administrative role that
makes a real difference to our Herefordshire community? Do you have an eye for
detail and are well organised? Do you want to work at one of the top 100 best
not for profit organisations to work for?*
Based in the beautiful
village of Bartestree, approximately 5 miles west of Hereford city, St
Michael's Hospice has been providing the highest quality care, free of charge,
to the local community for over 35 years. This care is made possible by
supporters taking part in fundraising events and activities, playing our
lottery, shopping at our retail outlets, making charitable grants and
donations, leaving gifts in their wills or giving freely of their time to
volunteer.
Main duties of the job
St Michaels Hospice Lottery
has around 6,500 members regularly playing the Lottery. The Lottery
Administrator will provide the daily administration, membership and database
management of the Hospice Lottery and provide statistical data. The Lottery
Administrator will work to deadlines and play an active role in ensuring that
Lottery members receive a high standard of supporter service and are able to
play on a weekly basis, while adhering to necessary compliance.
The successful candidate must
be able to meet deadlines as payments have to be processed on a weekly basis
prior to a draw taking place. You will be an enthusiastic, organised and
efficient individual with the ability to communicate confidently face to face
and via the telephone. You have excellent attention to detail, produce accurate
work and have a willingness to learn how to use our Lottery software and become
familiar with and comply with necessary gambling legislation.
About us
As well as joining an
enthusiastic friendly and committed team, our location is hard to beat -
nestled in the stunning Herefordshire countryside, in a state-of-the-art
facility with free on-site parking, discounted delicious meals snacks and
drinks. We offer a competitive salary and benefits package including 27 days
annual leave, plus bank holidays, (rising to 29 days after 5 years and 33 days
after 10 years), a Hospice pension, discounts with local suppliers, generous
study leave and support for ongoing personal development.
If the Lottery
Administrator role sounds like the role for you and you want to work at one of
the top 100 best not for profit organisations to work for*, then wed love to
hear from you. Click
now and help St Michaels Hospice continue caring to make a difference to
patients living with a terminal illness and their families across Herefordshire
and beyond.
* The Sundays Times Best 100
Not for Profit Organisations to work for 2020 (add the logo)
Job description
Job responsibilities
Job Title: Lottery Administrator
- Salary Range: £19,235 - £20,445 pro rata
- Band: 6b
- Hours: 15 Hours over 3 days (Full time equivalent 37.5 hours per week)
- Department: Income Generation Marketing and Communications
- Location: St. Michaels Hospice, Bartestree
- Reports to: Lottery Manager
Job purpose
To provide the daily administration, membership and database management of the Hospice Lottery.
To provide statistical data (internal/external) whilst adhering to Lottery Regulations as determined by the Gambling Commission in order to satisfy regulations of the Commission.
Responsibility Areas
Service delivery
- Performs the weekly lottery draw
- Inputs the members data into the database Deals with members enquires via email, telephone and face to face
- Processes new lottery memberships: forms, online, Direct Debits, welcome packs
Communication
- Ensure the lottery is widely known in the local community, championed internally with staff and volunteers, and that involvement is both easy and valued.
- Enthuses others and encourages them to support the Hospice and the lottery.
- Confidently communicates with lapsed lottery members to retain memberships
Financial management of the Lottery
- Provide timely budget information for the Lottery Manager
- Is aware of Hospice needs and targets
- Monitors the day to day administration of the lottery, including but not restricted to: updating payment methods and reconciling accounts.
- Has an understanding of Direct Debits, standing orders and card payments
- Is able to update Direct Debit payments as required
Job description
Job responsibilities
Job Title: Lottery Administrator
- Salary Range: £19,235 - £20,445 pro rata
- Band: 6b
- Hours: 15 Hours over 3 days (Full time equivalent 37.5 hours per week)
- Department: Income Generation Marketing and Communications
- Location: St. Michaels Hospice, Bartestree
- Reports to: Lottery Manager
Job purpose
To provide the daily administration, membership and database management of the Hospice Lottery.
To provide statistical data (internal/external) whilst adhering to Lottery Regulations as determined by the Gambling Commission in order to satisfy regulations of the Commission.
Responsibility Areas
Service delivery
- Performs the weekly lottery draw
- Inputs the members data into the database Deals with members enquires via email, telephone and face to face
- Processes new lottery memberships: forms, online, Direct Debits, welcome packs
Communication
- Ensure the lottery is widely known in the local community, championed internally with staff and volunteers, and that involvement is both easy and valued.
- Enthuses others and encourages them to support the Hospice and the lottery.
- Confidently communicates with lapsed lottery members to retain memberships
Financial management of the Lottery
- Provide timely budget information for the Lottery Manager
- Is aware of Hospice needs and targets
- Monitors the day to day administration of the lottery, including but not restricted to: updating payment methods and reconciling accounts.
- Has an understanding of Direct Debits, standing orders and card payments
- Is able to update Direct Debit payments as required
Person Specification
Experience
Essential
- - Understanding of the local community and culture
- - Enthusiasm for the Lottery
- - Background in balancing budgets
- - Confident in using Microsoft Office packages and the use of internal databases
Skills and Behaviours
Essential
- - Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.
- - Communication: Speaks confidently and fluently face to face and via telephone. Talks at a suitable pace and level. Holds others attention when speaking. Writes fluently, clearly and concisely. Adapts own written communication style to suit others.
- - Organisation: Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic time-scales.
- - Business Awareness: Is aware of competitor activity and market trends. Is income conscious and appreciates the commercial impact of own work on income generation.
Person Specification
Experience
Essential
- - Understanding of the local community and culture
- - Enthusiasm for the Lottery
- - Background in balancing budgets
- - Confident in using Microsoft Office packages and the use of internal databases
Skills and Behaviours
Essential
- - Relating to others: Quickly builds rapport and easily establishes relationships. Relates well to different types of people, listens and gets on with them.
- - Communication: Speaks confidently and fluently face to face and via telephone. Talks at a suitable pace and level. Holds others attention when speaking. Writes fluently, clearly and concisely. Adapts own written communication style to suit others.
- - Organisation: Organises own time effectively and creates own work schedules. Prioritises and prepares in advance. Sets realistic time-scales.
- - Business Awareness: Is aware of competitor activity and market trends. Is income conscious and appreciates the commercial impact of own work on income generation.
