Job summary
Location: Retail Shops Unit 14 Broadway Shopping Centre
Salary: Hospice Band 3 - £23,938.19 - £26,583.52
Hours per week:35 (Monday - Sunday)
Application Deadline: 02 August 2024
Job Summary
New Shop Opening Broadway Shopping Centre Bexleyheath
We are opening a new shop and have a number of fantastic opportunities for new team members to share their skills, experience and enthusiasm with us, and help us to generate funds for the hospice so we can continue to support our patients in the community.
Were really proud of our retail team. Together, our staff and volunteers work to bring our customers and donors a great shopping experience and maintain excellent shops.
We are looking for a shop manager to join us. As members of the management team we need people who are motivated to help the shop achieve its targets, and to share this drive and enthusiasm with our team of volunteers.
These roles areHANDS ON! A typical day will include sorting donations and preparing clothing for sale.
This is a hugely exciting time to join the Greenwich & Bexley Community Hospice Retail team as we transform our retail network. We have big ambitions and we are looking to recruit people who are highly motivated, enthusiastic and target driven, with excellent communication skills.
Main duties of the job
To manage and develop the Hospice shop, maximising sales and revenue generation
through effective operations, strong motivation of the shop team, including
volunteers, and exceeding customer expectations by providing the highest quality
service.
To contribute to overall income generation for the benefit of the hospice patients.
To promote community awareness of Hospice and its work.
About us
Greenwich & Bexley Community Hospice we believe that every dying person should have the best care, support and quality of life possible.
Over the last 30 years, we have responded to the needs of our community to support people who live with life limiting diseases such as cancer, heart failure, respiratory disease, neurological conditions and advanced dementia. Our expanded range of services and support now extends outside of the Hospice inpatient unit and outpatient services, in patients homes, in care homes, local prisons and at the Queen Elizabeth Hospital in Woolwich.
We work in our own services and in partnership with other health and care organisations to help people maintain connections with their community and to maximise their quality of life.
Job description
Job responsibilities
- To effectively manage shop operations.
- To meet the overall income targets agreed for the shop, ensuring that all sales
targets , KPIs and results are communicated and that all staff are aware of,
understand and are working to meet/exceed the agreed targets and KPIs.
- To ensure that all shop administration inclusive of cash handling and banking
functions are undertaken to the highest standard, accurately and on time,
always adhering to hospices policies and procedures.
- To monitor and control variable costs e.g. petty cash and volunteer expenses
in accordance with the set targets to maximise the profitability of the shop.
- To maximise income by correct sorting of stock, and setting the optimum price
point for all stock items and promotional merchandise. Continually reviewing
the rotation, quality and replenishment of stock in order to maximise sales.
- To implement and follow Gift Aid procedures. To provide direction and
support to shop staff to actively promote Gift Aid in order to maximise
contributions from donations.
- Ensure maximum cover to enable shop to open over 7 days.
- To manage a deputy shop manager, arranging induction, mandatory training
and conducting annual appraisal.
- To ensure there is a culture of excellent customer care within the shop,
dealing efficiently with wide range of customers and effectively manage the
potential conflict situations.
September 2019
10 To be responsible for implementing local or new Hospice initiatives and
development projects as delegated by Area Manager.
- To ensures all organisations policies, shop standards and operating
procedures are implemented, maintained and followed through in a
consistent manner.
- To ensure all security, health and safety policies and procedures are adhered
to in order to provide a safe and secure shop environment for staff, customers
and company assets.
- Comply with all regulations from the DTI, HSE and Trading Standards Authority.
- To proactively recruit volunteers and effectively manage volunteering team
ensuring full cover at all times. To provide volunteers with support as and when
required and guidance as appropriate.
- With the support of line manager and volunteers manager ensure volunteers
adhere to policies and practices and are aware of health & safety
implications and risk assessments.
- To actively participate in two way communication sharing and exchanging
relevant and appropriate information with Area Managers, retail colleagues
and Head Office team.
- To work towards overarching income targets for the retail in proactive and
positive manner, ensuring stock is shared appropriately across network.
- To promote the Hospice and its work, liaising with the colleagues from
fundraising, marketing and other teams.
Job description
Job responsibilities
- To effectively manage shop operations.
- To meet the overall income targets agreed for the shop, ensuring that all sales
targets , KPIs and results are communicated and that all staff are aware of,
understand and are working to meet/exceed the agreed targets and KPIs.
- To ensure that all shop administration inclusive of cash handling and banking
functions are undertaken to the highest standard, accurately and on time,
always adhering to hospices policies and procedures.
- To monitor and control variable costs e.g. petty cash and volunteer expenses
in accordance with the set targets to maximise the profitability of the shop.
- To maximise income by correct sorting of stock, and setting the optimum price
point for all stock items and promotional merchandise. Continually reviewing
the rotation, quality and replenishment of stock in order to maximise sales.
- To implement and follow Gift Aid procedures. To provide direction and
support to shop staff to actively promote Gift Aid in order to maximise
contributions from donations.
- Ensure maximum cover to enable shop to open over 7 days.
- To manage a deputy shop manager, arranging induction, mandatory training
and conducting annual appraisal.
- To ensure there is a culture of excellent customer care within the shop,
dealing efficiently with wide range of customers and effectively manage the
potential conflict situations.
September 2019
10 To be responsible for implementing local or new Hospice initiatives and
development projects as delegated by Area Manager.
- To ensures all organisations policies, shop standards and operating
procedures are implemented, maintained and followed through in a
consistent manner.
- To ensure all security, health and safety policies and procedures are adhered
to in order to provide a safe and secure shop environment for staff, customers
and company assets.
- Comply with all regulations from the DTI, HSE and Trading Standards Authority.
- To proactively recruit volunteers and effectively manage volunteering team
ensuring full cover at all times. To provide volunteers with support as and when
required and guidance as appropriate.
- With the support of line manager and volunteers manager ensure volunteers
adhere to policies and practices and are aware of health & safety
implications and risk assessments.
- To actively participate in two way communication sharing and exchanging
relevant and appropriate information with Area Managers, retail colleagues
and Head Office team.
- To work towards overarching income targets for the retail in proactive and
positive manner, ensuring stock is shared appropriately across network.
- To promote the Hospice and its work, liaising with the colleagues from
fundraising, marketing and other teams.
Person Specification
Qualifications
Essential
- Good standard of general education
Skills and Abilities
Essential
- Great interpersonal skills with ability to communicate with diverse range of people
- Ability to prioritise own workload, able to manage time and meet deadlines
- Good problem solving and analytical skills
- Strong numeric skills
- Self awareness and an ability to ask for support from senior staff.
- To maintain acceptable standard of window and internal display/ stock presentation
- Ability to give guidance, support and encouragement to volunteers to achieve the objectives of the shop
- Ability to move and handle large volume of donated goods including on occasion furniture
Desirable
- Full driving licence with access to a car
Experience
Essential
- Retail management experience
- Experience of working to KPIs and exceeding targets
- Experience of successful shop budget management
- Experience of transactions, payment handling, banking and record keeping.
- Knowledge of product pricing
- Experience of merchandising in order to maximise sales
- Experience of managing staff and volunteers
- Computer literacy Excel, Microsoft Word, email
Desirable
- Experience of managing a successful charity shop
- Retail fashion experience
Person Specification
Qualifications
Essential
- Good standard of general education
Skills and Abilities
Essential
- Great interpersonal skills with ability to communicate with diverse range of people
- Ability to prioritise own workload, able to manage time and meet deadlines
- Good problem solving and analytical skills
- Strong numeric skills
- Self awareness and an ability to ask for support from senior staff.
- To maintain acceptable standard of window and internal display/ stock presentation
- Ability to give guidance, support and encouragement to volunteers to achieve the objectives of the shop
- Ability to move and handle large volume of donated goods including on occasion furniture
Desirable
- Full driving licence with access to a car
Experience
Essential
- Retail management experience
- Experience of working to KPIs and exceeding targets
- Experience of successful shop budget management
- Experience of transactions, payment handling, banking and record keeping.
- Knowledge of product pricing
- Experience of merchandising in order to maximise sales
- Experience of managing staff and volunteers
- Computer literacy Excel, Microsoft Word, email
Desirable
- Experience of managing a successful charity shop
- Retail fashion experience
