Job summary
As the Palliative and End of Life Care Project Manager, the post holder will work to
support the South East London Palliative and End of Life Care Network group and
the Senior Responsible Offer to manage a range of Palliative and End of Life Care
projects. This will include develop and delivery of Palliative and End of Life Care
Priorities as outlined in the ICB forward plan.
The post holder will be expected to maintain a strong outcomes focus ensuring that
projects deliver the best possible person-centred care for South East London
residents and reduce engrained health inequalities. The post holder will work in
partnership with place-based providers and commissioners of End of Life Care to
ensure that there is consistency of offer to patients across South East London and to
identify, champion and mainstream innovative approaches to the delivery of care
which improves the experience of patients, families, and carers.
Main duties of the job
Duties and Responsibilities
- Supporting the development of a virtual team of borough Palliative and End of
Life commissioners which enables shared working across SEL on joint
priorities
Communications & Relationships
- Use interpersonal and communication skills to effectively engage a wide range
of internal and external stakeholders, at commissioner, provider and service
user levels.
Financial and Physical Resources
- Act in a way that is compliant with Standing Orders and Standing Financial
Instructions in the discharge of budget management responsibilities.
Staff Management and Leadership
- Forge close positive working relationships, particularly with provider partners and place-based teams, in order tosupport aneffective matrix working approach to achieve NHS objectives.
Policy and Service Development
- Support the identification of priorities for the strategic development, planning and delivery for end of life care across South East London, within available resources and in line with evidence-based policy and practice.
Analytical and Judgement Skills
- Draft reports summarising status on issues, appraising outcomes, and providing progress reports for the Senior Responsible Officer and ICS governance
About us
At the Hospice we believe that every dying person should have the best care,
support and quality of life possible and that our role is to lead the way by giving
expert care, support and education to people with terminal illness, their families,
friends and professional carers.
Our services and support extend outside of the Hospice inpatient unit and outpatient
services, into the community in patients homes, care homes, prisons and in hospital.
Our staff work in our own services and in partnership with other health and care
organisations to help people maintain connections with their community and to
maximise their quality of life.
Job description
Job responsibilities
Duties and Responsibilities
- Work with the SEL PEoLC Clinical Lead to develop and deliver on PEoLC strategy for SE London which includes a plan for workforce development and challenging inequalities in access to care.
- Developing SEL transformation projects to support the integration and optimisation of services through a collaborative approach of service user involvement, borough commissioners and clinical leads, NHS providers, local authorities, and charitable/voluntary sector providers.
- Utilising project management techniques and oversight measures to enable the South East London PEoLC steering group to monitor progress and hold themselves to account for delivery against their programme of work.
- Engaging with borough teams, service managers, clinical leaders, relevant providers, service users and other stakeholders to identify ways to improve experience, access, and outcomes for residents.
- Developing business cases and subsequently being responsible for their implementation and delivery.
- Preparing and presenting reports on programme delivery and emerging national and regional policy and strategy to senior audiences as required.
- Support the development of a PEoLC user group to drive inclusion and support co-production of service models and commissioning arrangements.
Communications & Relationships
- Provide and receive highly complex, sensitive, and contentious information verbally, in writing and electronically to a range of stakeholders.
- Make presentations to large groups as required.
- The key relationships that the post holder will need to proactively develop and maintain include, but are not limited to:
- Palliative and End of Life Care Providers
- Clinical Leaders
- Place-based commissioners
- Regional and other ICS commissioners
- Voluntary and Community sector organisations
- Education providers and workforce leads
- Service users, families, and carers
- GP Practices, PCNs and Federations
Financial and Physical Resources
- Responsible for ensuring adherence to the budget and ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Identify products, equipment, services, and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations.
Staff Management and Leadership
- Manage third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
- Manage the OOH Project Manager.
- Chair a range of meetings and project groups including setting agendas, circulating papers, taking notes, and chasing and delivering actions to proactively drive work forwards.
Policy and Service Development
- Maintain a good knowledge of emerging policies from national and regional teams for example, the NHS Long Term Plan.
- Interpret local and national health and social care policy, strategy and health and social care performance data to inform the PEoLC agenda and strategy across South East London.
- Be responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines, specifications, contracts, and service level agreements (SLAs)
Analytical and Judgement Skills
- Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.
- Ensure that timely and robust responses are provided to NHS England and NHS Improvement and other national bodies for queries and information requests, both substantive and ad hoc. This includes co-ordinating the completion of any necessary national and regional returns, working collaboratively with members of the ICS.
Communicate and provide information to a wide range of internal and external stakeholders through a variety of mediums, including written reports and presentations.
Information management/resources including any databases used / IM&T responsibilities
Project Management
- Lead the planning and delivery of PEoLC projects, ensuring that they achieve their objectives and are delivered to high quality standards, within target timescales and within budget.
- Set targets, monitor performance, and provide quality assurance.
- Ensure that any issues and risks are identified, investigating problems, and proposing solutions.
Risk & Governance
- Maintain the PEoLC Network risk register
- Responsible for identifying and raising risks as well as implementing mitigations and controls within own area of work.
Autonomy/Freedom to Act
- Be the lead for agreed prioritised projects, on behalf of the Senior Responsible Officer and advise and support PEoLC Clinical Lead, staff and senior management on related matters
- Be able to work on own initiative and organise workload, allocating work as necessary.
- Be able to make decisions autonomously, when required, on difficult issues.
Job description
Job responsibilities
Duties and Responsibilities
- Work with the SEL PEoLC Clinical Lead to develop and deliver on PEoLC strategy for SE London which includes a plan for workforce development and challenging inequalities in access to care.
- Developing SEL transformation projects to support the integration and optimisation of services through a collaborative approach of service user involvement, borough commissioners and clinical leads, NHS providers, local authorities, and charitable/voluntary sector providers.
- Utilising project management techniques and oversight measures to enable the South East London PEoLC steering group to monitor progress and hold themselves to account for delivery against their programme of work.
- Engaging with borough teams, service managers, clinical leaders, relevant providers, service users and other stakeholders to identify ways to improve experience, access, and outcomes for residents.
- Developing business cases and subsequently being responsible for their implementation and delivery.
- Preparing and presenting reports on programme delivery and emerging national and regional policy and strategy to senior audiences as required.
- Support the development of a PEoLC user group to drive inclusion and support co-production of service models and commissioning arrangements.
Communications & Relationships
- Provide and receive highly complex, sensitive, and contentious information verbally, in writing and electronically to a range of stakeholders.
- Make presentations to large groups as required.
- The key relationships that the post holder will need to proactively develop and maintain include, but are not limited to:
- Palliative and End of Life Care Providers
- Clinical Leaders
- Place-based commissioners
- Regional and other ICS commissioners
- Voluntary and Community sector organisations
- Education providers and workforce leads
- Service users, families, and carers
- GP Practices, PCNs and Federations
Financial and Physical Resources
- Responsible for ensuring adherence to the budget and ongoing monitoring of expenditure against budget and ensuring the appropriate documentation is available for scrutiny.
- Identify products, equipment, services, and facilities for assigned activities, achieving stakeholder buy-in as required. Placing orders and signing invoices, keeping mindful of budget limitations.
Staff Management and Leadership
- Manage third parties (such as consultants/interims) to ensure deliverables are met in a timely manner and within budget.
- Manage the OOH Project Manager.
- Chair a range of meetings and project groups including setting agendas, circulating papers, taking notes, and chasing and delivering actions to proactively drive work forwards.
Policy and Service Development
- Maintain a good knowledge of emerging policies from national and regional teams for example, the NHS Long Term Plan.
- Interpret local and national health and social care policy, strategy and health and social care performance data to inform the PEoLC agenda and strategy across South East London.
- Be responsible for proposing and drafting changes, implementation and interpretation to policies, guidelines, specifications, contracts, and service level agreements (SLAs)
Analytical and Judgement Skills
- Collate as required, qualitative and quantitative information and lead appropriate analysis to develop robust business cases and contribute to project products.
- Ensure that timely and robust responses are provided to NHS England and NHS Improvement and other national bodies for queries and information requests, both substantive and ad hoc. This includes co-ordinating the completion of any necessary national and regional returns, working collaboratively with members of the ICS.
Communicate and provide information to a wide range of internal and external stakeholders through a variety of mediums, including written reports and presentations.
Information management/resources including any databases used / IM&T responsibilities
Project Management
- Lead the planning and delivery of PEoLC projects, ensuring that they achieve their objectives and are delivered to high quality standards, within target timescales and within budget.
- Set targets, monitor performance, and provide quality assurance.
- Ensure that any issues and risks are identified, investigating problems, and proposing solutions.
Risk & Governance
- Maintain the PEoLC Network risk register
- Responsible for identifying and raising risks as well as implementing mitigations and controls within own area of work.
Autonomy/Freedom to Act
- Be the lead for agreed prioritised projects, on behalf of the Senior Responsible Officer and advise and support PEoLC Clinical Lead, staff and senior management on related matters
- Be able to work on own initiative and organise workload, allocating work as necessary.
- Be able to make decisions autonomously, when required, on difficult issues.
Person Specification
Other
Essential
- Able to maintain a Professional, calm and efficient manner in challenging situations.
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary.
- Able to effectively plan and prioritise own workload ensuring deadlines are met.
- Ability to adapt/change practise to be able to deliver the best service to teams with various cultures and differing operating environments.
Experience
Essential
- Experience of drafting briefing papers and correspondence for a senior audience.
- Experience of monitoring budgets and business planning processes.
- Demonstrated experience in a Health/ social care environment.
- Experience of setting up and implementing internal processes and procedures relevant to own field.
- Experience or working knowledge of the statutory/ charitable hospice organisational environment.
Skills and Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Ability to apply advanced influencing and negotiation skills necessary to achieve successful outcomes, e.g., when working with directors, senior managers, service users and staff representatives.
- Numerate and able to understand financial issues combined with analytical skills.
- An appreciation of how PROMs are used to inform service improvement at an individual and system wide level.
- Ability to suggest mitigations for risks in area of own operation and expertise.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Qualifications
Essential
- Masters degree or equivalent professional qualification or management experience or Knowledge acquired through experience or training.
- Evidence of continued professional development.
Desirable
Person Specification
Other
Essential
- Able to maintain a Professional, calm and efficient manner in challenging situations.
- Ability to work as part of a team and work flexibly to provide support to other departments and teams as and when necessary.
- Able to effectively plan and prioritise own workload ensuring deadlines are met.
- Ability to adapt/change practise to be able to deliver the best service to teams with various cultures and differing operating environments.
Experience
Essential
- Experience of drafting briefing papers and correspondence for a senior audience.
- Experience of monitoring budgets and business planning processes.
- Demonstrated experience in a Health/ social care environment.
- Experience of setting up and implementing internal processes and procedures relevant to own field.
- Experience or working knowledge of the statutory/ charitable hospice organisational environment.
Skills and Abilities
Essential
- Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
- Ability to apply advanced influencing and negotiation skills necessary to achieve successful outcomes, e.g., when working with directors, senior managers, service users and staff representatives.
- Numerate and able to understand financial issues combined with analytical skills.
- An appreciation of how PROMs are used to inform service improvement at an individual and system wide level.
- Ability to suggest mitigations for risks in area of own operation and expertise.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
Qualifications
Essential
- Masters degree or equivalent professional qualification or management experience or Knowledge acquired through experience or training.
- Evidence of continued professional development.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
