Clinical Administrator

Job description

Job responsibilities

Provide administrative support in the Assessment and Coordination Team (ACT) supporting the community team, our inpatient unit and other clinical departments as and when necessary. Make and receive calls, provide appropriate information to the caller and referring to the appropriate person or department as required. Communicate information to internal and external health and social care professionals and to patients / carers.

KEY RESPONSIBILITIES:

• Registering all referrals on the electronic patient record system accurately and in a timely manner.
• Giving appropriate advice to referrers regarding the referral process.
• Dealing with written correspondence in a timely manner and issuing letters as required.
• Answering the telephone promptly and dealing with distressed or worried callers in a sensitive and professional manner.
• Liaising with internal and external health and social care professionals as required.
• Ensuring the safe and secure storage of all confidential data in line with current legislation.
• Promoting the Hospice charitable status at all times.

Person Specification

Skills and Abilities

Essential

• Excellent verbal and written communication skills, ability to
• communicate with professionals, patients and carers in a dignified
• and clear manner
• Ability to build strong relationships
• Ability to prioritise own workload, solve problems and take proactive
• actions to address issues
• Self-awareness and the ability to ask for support from senior staff if
• required
• Ability to work flexibly over 7 days including weekends and bank
• holidays and have an adaptable approach to the changing needs of
• the service
• An understanding of confidentiality and GDPR
• An understanding of the nature of the work of the Hospice and the
• sensitivities of working with people at the end of their lives
• Computer literacy, a working knowledge of Microsoft Office,
• experience of using databases and inputting and extracting data.

Desirable

• Experience using Systmone (electronic patient record system)

Qualifications

Essential

• A good standard of education, GCSEs or equivalent
• Ability to learn and be confident with complex in-house database
• systems

Experience

Essential

• Experience of working in an administrative role in a clinical environment or similar setting.
• Experience of databases and extracting data
• Experience of interacting with patients, carers and providing a high
• level of customer service

Desirable

• Experience in call centre or similar environment
• Experience of records management

Employer details

Employer name

Greenwich & Bexley Community Hospice

Address

Greenwich & Bexley Community Hospice

185 Bostall Hill

London

SE2 0GB

Employer's website

https://www.communityhospice.org.uk/ (Opens in a new tab)