Job summary
Ashgate Hospice is a values-led, people-first organisation where youll be part of a warm, inclusive team making a real impact. We offer a welcoming workplace with access to ongoing training, wellbeing initiatives, and the chance to contribute to something truly meaningful.
Were looking for a compassionate, motivated, and well-organised Administration Support Assistant to join our dedicated Clinical Admin Team. In this fixed-term role, youll play a key part in helping ensure the smooth running of our clinical servicesenabling our doctors, nurses, and therapists to focus on delivering outstanding care for people with life-limiting illnesses and their families.
As Clinical Administration Support, youll be joining a warm, collaborative team of Clinical Administrators who play a vital role in the smooth running of our hospice services. The Clinical Admin Team is the backbone of day-to-day operations, ensuring our clinical staff are supported with efficient, compassionate, and accurate administration. Working closely with nurses, doctors, and allied health professionals, youll help ensure they have everything they need to deliver exceptional care to patients and families.
Main duties of the job
Provide general administrative support including filing, scanning, photocopying, shredding, and printing.
Accurately input and update patient information on clinical systems under supervision (e.g., SystmOne, JACS, CareFlow).
Answer incoming telephone calls, take clear messages, and forward to appropriate team members in a timely manner.
About us
Ashgate Hospice, based in North Derbyshire, offers free palliative and end of life care for adults with life-limiting or incurable illnesses, including cancer, neurological diseases, and advanced heart, kidney, and lung conditions. Last year, we cared for over 2,400 people. Our aim is to support our patients by keeping them informed, managing their symptoms, and improving their quality of life from diagnosis onwards.
We also provide vital support to the people who are important to them, offering practical assistance and emotional support, including bereavement services.
Were more than a care provider. Were a campaigner for sustainable end of life care funding in the UK, and we continually invest in our services and workforce.
Job description
Job responsibilities
The work is fast-paced and variedbut youre never on your own. Youll be part of a close-knit team that values communication, mutual support, and a shared commitment to Ashgate Hospices mission: to provide, educate, and campaign for excellent palliative and end-of-life care and bereavement support.
Youll find the atmosphere here friendly, respectful, and encouragingwhere everyones contribution is recognised and appreciated. If youre organised, compassionate, and looking for a place where your work truly makes a difference, wed love to hear from you.
What youll bring:
Youll hold previous experience in an administration and support role. Youll also bring:
Good IT skills, including Microsoft 365
A respectful and supportive approach when dealing with patients and families
A flexible attitude and willingness to support a close-knit team
Experience in a healthcare setting or with patient systems (desirable)
Ready to make a difference?
To learn more about the role, please contact Teresa Tromans at 01246 568 801 or email teresas.tromans@ashgfatehospice.org.uk . We can even arrange for you to visit the hospice so that you can see what it would be like to work with us.
Job description
Job responsibilities
The work is fast-paced and variedbut youre never on your own. Youll be part of a close-knit team that values communication, mutual support, and a shared commitment to Ashgate Hospices mission: to provide, educate, and campaign for excellent palliative and end-of-life care and bereavement support.
Youll find the atmosphere here friendly, respectful, and encouragingwhere everyones contribution is recognised and appreciated. If youre organised, compassionate, and looking for a place where your work truly makes a difference, wed love to hear from you.
What youll bring:
Youll hold previous experience in an administration and support role. Youll also bring:
Good IT skills, including Microsoft 365
A respectful and supportive approach when dealing with patients and families
A flexible attitude and willingness to support a close-knit team
Experience in a healthcare setting or with patient systems (desirable)
Ready to make a difference?
To learn more about the role, please contact Teresa Tromans at 01246 568 801 or email teresas.tromans@ashgfatehospice.org.uk . We can even arrange for you to visit the hospice so that you can see what it would be like to work with us.
Person Specification
Qualifications
Essential
- Good general education including English and Maths (GCSE grade C/4 or above or equivalent)
Desirable
- Office/admin qualification (e.g., NVQ Level 2)
Experience
Essential
- Experience of working in an administrative or office-based environment
- Understanding of confidentiality and data protection
- Awareness of the importance of compassion and sensitivity when dealing with patients and families in a
- healthcare environment
- Basic IT and keyboard skills
- Good written and verbal communication
- Ability to follow instructions and work methodically
- Team player with a helpful and flexible approach
- Ability to manage simple clerical tasks with minimal supervision
Desirable
- Experience in a healthcare setting
- Basic knowledge of NHS or healthcare terminology
- Experience using patient record systems (e.g., SystmOne)
- Experience supporting multidisciplinary teams
- Awareness of equality, diversity and inclusion in healthcare
Person Specification
Qualifications
Essential
- Good general education including English and Maths (GCSE grade C/4 or above or equivalent)
Desirable
- Office/admin qualification (e.g., NVQ Level 2)
Experience
Essential
- Experience of working in an administrative or office-based environment
- Understanding of confidentiality and data protection
- Awareness of the importance of compassion and sensitivity when dealing with patients and families in a
- healthcare environment
- Basic IT and keyboard skills
- Good written and verbal communication
- Ability to follow instructions and work methodically
- Team player with a helpful and flexible approach
- Ability to manage simple clerical tasks with minimal supervision
Desirable
- Experience in a healthcare setting
- Basic knowledge of NHS or healthcare terminology
- Experience using patient record systems (e.g., SystmOne)
- Experience supporting multidisciplinary teams
- Awareness of equality, diversity and inclusion in healthcare
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
