Job summary
The SinglePoint of Access service is a newly developed team within the Hospice. This is an exciting time to join the team as you will be fundamental in supporting the ongoing development and growth of the service. The service will be responsible for receiving all external referrals into the hospice and establishing the need and urgency of the referrals, ensuring that the patient receives the right services at the right time. The team works in partnership with the wider clinical services to ensure patient flow and responsiveness.
Main duties of the job
Make telephone contact with referrers regarding referrals received, clarifying information received and providing information regarding the outcome of the referral
Be the first point of contact for patients and referrers of patients referred to the hospice in advance of admission/assessment by a hospice professional, providing non-clinical advice and support as necessary.
Communicating with patients, health professionals, volunteers and service providers to ensure that all support is provided in a timely manner.
Establish patient concern, help with non-clinical questions and signpost to other services where necessary.
To highlight from referral information, any urgency of need with the clinical assessors where appropriate.
Ensure the patients progress through the pathway is proactively managed and that any concerns related to waiting times and further assessment are communicated to the relevant service in a timely manner.
About us
Ashgate Hospice is a registered charity that provides compassionate, specialist palliative and end of life care, free of charge, to patients with a life-limiting illness and their families across North Derbyshire. Our values are at the heart of everything we do at Ashgate. They are grounded in our commitment to being the best we can be for our patients and the people who are important to them, and for each other. We are compassionate. We are a team. We are respectful, open and inclusive.
Job description
Job responsibilities
The role of the care coordinator is to be a first point of contact for all new referrals received into the hospice via the SinglePoint of Access services (SPA). The role is to work with the clinical assessors and care coordinator to identify the patients need and establish the most appropriate pathway of care for the patient.
The role is a development post, and the post holder will work closely with the SinglePoint care coordinator and clinical assessors to understand the wide range of services at the hospice, understand the criteria of each service and help to continuously improve the flow of patients through into services.
The post holder will develop key skills in enabling patients to access the right care at the right time, resolving barriers to accessing care and responding to referrals in a timely way. As the role is a development post, knowledge of palliative and end of life care is desirable, but not essential.
Job description
Job responsibilities
The role of the care coordinator is to be a first point of contact for all new referrals received into the hospice via the SinglePoint of Access services (SPA). The role is to work with the clinical assessors and care coordinator to identify the patients need and establish the most appropriate pathway of care for the patient.
The role is a development post, and the post holder will work closely with the SinglePoint care coordinator and clinical assessors to understand the wide range of services at the hospice, understand the criteria of each service and help to continuously improve the flow of patients through into services.
The post holder will develop key skills in enabling patients to access the right care at the right time, resolving barriers to accessing care and responding to referrals in a timely way. As the role is a development post, knowledge of palliative and end of life care is desirable, but not essential.
Person Specification
Qualifications
Essential
- Level 2 qualification in Maths or English.
- Experience of working in a coordination role, clinical administration role or equivalent.
Desirable
- Level 3 qualification in health and social care or equivalent, or evidence of working towards.
- Experience in health and social care field, including safeguarding, motivational interviewing, mental health awareness.
- Experience of coordinating patient care on behalf of clinical services.
- Experience of signposting services for individuals.
Experience
Essential
- Experience of providing non clinical telephone support for patients in a health care environment.
- Knowledge of health and social care system.
- System knowledge to be able to process information electronically on data bases, maintain records and produce reports when required.
- Experience of audit and data collection.
- Demonstrates clear understanding of data protection and patient confidentiality.
Desirable
- Experience of working in a hospice environment.
- Knowledge of using electronic patient records, such as SystmOne.
- Experience of pathway navigation in a health/social care system.
- Experience of working with patients with palliative and end of life needs.
- Knowledge and experience of care related risk assessment.
- Knowledge of safeguarding and how to raise a concern.
- Willingness to undertake further training to develop knowledge and skills.
Person Specification
Qualifications
Essential
- Level 2 qualification in Maths or English.
- Experience of working in a coordination role, clinical administration role or equivalent.
Desirable
- Level 3 qualification in health and social care or equivalent, or evidence of working towards.
- Experience in health and social care field, including safeguarding, motivational interviewing, mental health awareness.
- Experience of coordinating patient care on behalf of clinical services.
- Experience of signposting services for individuals.
Experience
Essential
- Experience of providing non clinical telephone support for patients in a health care environment.
- Knowledge of health and social care system.
- System knowledge to be able to process information electronically on data bases, maintain records and produce reports when required.
- Experience of audit and data collection.
- Demonstrates clear understanding of data protection and patient confidentiality.
Desirable
- Experience of working in a hospice environment.
- Knowledge of using electronic patient records, such as SystmOne.
- Experience of pathway navigation in a health/social care system.
- Experience of working with patients with palliative and end of life needs.
- Knowledge and experience of care related risk assessment.
- Knowledge of safeguarding and how to raise a concern.
- Willingness to undertake further training to develop knowledge and skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
