Job summary
Are you a strong administrator looking for a new challenge?
Do you enjoy working within a busy office where no two days are the same?
At BPAS, we're looking for an experienced administrator to come and join our fast paced team in our Birmingham telemed hub. As an Admin Assistant you will be responsible for completing all administrative & client support tasks within the hub, supporting clients through their episode of care.
This role is for 12 hours per week to be worked over two days at our Birmingham hub. More details can be found in the further information section below.
Please note administration experience gained within an office/professional environment is essential for this role.
About You:
You will have proven experience of working within an office environment, where you've carried out administration duties. You'll be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
We are also looking for:
- Experience of dealing with patients within a care environment.
- Knowledge of clerical procedures including checking documentation, telephone, and reception duties.
- Good attention to detail, supportive towards colleagues and clients and is an effective team player.
Main duties of the job
- Answer and direct telephone queries, liaising with both internal and external colleagues as necessary, and also welcome clients and escorts to the hub directing them as required.
- Accurately check or complete all necessary BPAS and legal paperwork, ensuring relevant documentation is available for the client's episode of care.
- Provide all information to clients in a supportive and reassuring manner, to ensure informed choices are made at all stages of their care.
- Monitor, edit and amend appointment list using the booking system, informing clients if changes to their appointment become necessary.
- Provide admin support for safeguarding in the hub.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
For our clinical roles, a full clinical training package will be provided along with comprehensive support. Nursing & midwifery colleagues will have the opportunity to train in 1st & 2nd trimester sonography scanning, contraception fitting & STI testing. For surgical units you will gain experience in conscious sedation & general anaesthetic treatment in our operating departments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.
Further Information
Location: First Floor, Guildhall Building, 12 Navigation St, Birmingham B2 4BT
Salary: £22,431 to £26,382 (£11.98 - £14.09 p/h) per annum, pro rata for part time hours - plus time and half paid for weekend working
Shift Pattern: 12 hours a week (2 x 6hr shifts) between the below opening times. More will be discussed at interview regarding working pattern.
Opening hours:
- Monday: 08:00 to 18:00
- Tuesday: 08:00 to 18:00
- Wednesday: 08:00 to 20:00
- Thursday: 08:00 to 18:00
- Friday: 08:00 to 18:00
- Saturday: 08:00 to 16:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
There is a full job description and terms and conditions with salary information on the right hand side of the page for you to download and review.
Further Information
Location: First Floor, Guildhall Building, 12 Navigation St, Birmingham B2 4BT
Salary: £22,431 to £26,382 (£11.98 - £14.09 p/h) per annum, pro rata for part time hours - plus time and half paid for weekend working
Shift Pattern: 12 hours a week (2 x 6hr shifts) between the below opening times. More will be discussed at interview regarding working pattern.
Opening hours:
- Monday: 08:00 to 18:00
- Tuesday: 08:00 to 18:00
- Wednesday: 08:00 to 20:00
- Thursday: 08:00 to 18:00
- Friday: 08:00 to 18:00
- Saturday: 08:00 to 16:00
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Experience at telephone and reception procedures
- Administration experience gained in an office environment
- Understand clerical procedures including the checking of documentation
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Desirable
- Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
- This role is working 12 hours per week (2 x 6hrs) over Monday to Saturday between the opening hours of the Birmingham Hub. Can you commit to this work pattern?
Desirable
- Would you like to add any further information/statements to support your application?
Person Specification
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
Experience
Essential
- Experience at telephone and reception procedures
- Administration experience gained in an office environment
- Understand clerical procedures including the checking of documentation
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
Desirable
- Experience of dealing face to face and via telephone with patients who may be angry or upset, within a care environment
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship
- This role is working 12 hours per week (2 x 6hrs) over Monday to Saturday between the opening hours of the Birmingham Hub. Can you commit to this work pattern?
Desirable
- Would you like to add any further information/statements to support your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
