Service Manager

Job description

Job responsibilities

Duties include:

• Ensure the delivery of a client-focused, caring, and professional standard of treatment to defined BPAS quality standards and the legislative and regulatory framework.
• To ensure clients receive good quality care by providing an appropriate skill mix of staff who are trained appropriately, non-judgmental, caring and professional in their approach.
• To ensure the delivery of an efficient and compliant surgical service including late gestations.

• Participate in the development of annual budgets and monitor and control unit expenditure in line with agreed budgets in order to maximise unit contribution to BPAS finances.

• Liaise with other units, Operations & Quality Managers and the Booking and Information Centre (BIC) to ensure the best use of appointments and session times, and to work with the Business Development team to secure contracts and maintain business advantage.
• Ensure the effective monitoring of clinical practitioners performance against clinical guidelines, defined quality standards and BPAS practices and procedures. To initiate remedial action as appropriate.
• Maintain relevant evidence to demonstrate compliance with Care Quality Commission (CQC) regulatory requirements and host inspections from any regulatory bodies such as the CQC, Department of Health and Social Care, Fire Service, Health and Safety Executive.

About You:

As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently.

With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations.

You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills.

You will also bring;

• Previous managerial experience managing people and financial resources.
• Experience in a healthcare setting although highly desirable is not essential
• Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues.
• Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety
• HND or Degree, DMS or other post-graduate management qualification

A full job description along with terms & conditions can be downloaded from the right hand side of this page.

Further Information:

Salary: £43,587 to £52,385 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit.

Working Pattern: 36 Hours per week | Flexible during business hours Monday to Friday to meet the needs of the service.

Locations:

• London East -32-36 Romford Rd, London E15 4BZ
• Clapham - 15-16 The Polygon, London SW4 0JG

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Interested so far? Don't delay, apply today!

This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Small Print: All applicants must be pro-choice.

References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Person Specification

Qualifications

Essential

• A Level standard of education or NVQ3 or equivalent

Desirable

• HND or Degree, DMS or other post-graduate management qualification

Experience

Essential

• Previous managerial experience, managing people, setting targets & objectives for your team,
• Managing financial resources including annual budgets and monitor and control expenditure in line with agreed budgets in order to maximise contribution.
• Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety
• Able to demonstrate excellent problem solving, time management, negotiation, and leadership skills.

Desirable

• Experience of working in a healthcare setting and knowledge of relevant legislation, the regulatory framework, along with reproductive health issues.

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
• This role is working 36 hours per week flexibly over Monday to Friday at our 2 units in London. Can you commit to this working pattern?
• This role will require you to work flexibly across our 2 units, Stratford E15 4BZ and Clapham SW4 0JG. Can you travel to both units?

Desirable

• Do you wish to add any further information/summary to your application?

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

B P A S

Romford Road

London

E15 4BZ

Employer's website

https://www.bpas.org (Opens in a new tab)