Job summary
Please note, this role requires you to work at our London East (E15 4BZ) and Clapham (SW4 0JG) units.
Do you enjoy working within a busy office or reception environment, where no two days are the same?
We are looking for an experienced Admin Assistant to come and join our two units in London East (Stratford) and Clapham. This will be on a part time basis, working 15 hours a week on Tuesday, and Wednesdays. You will be primarily based in London East with the expectation to cover at Clapham when required. A detailed shift pattern and salary information can be found below.
You'll work as part of the team in carrying out administration tasks in an efficient and friendly manner ensuring that clients feel accepted, supported, and confident about BPAS services.
About You:
You will have proven experience of working within an office environment, where you've carried out administration duties. You will be an excellent communicator both internally and externally and will demonstrate a friendly and positive attitude when interacting with clients, colleagues, and external parties.
Main duties of the job
- Answer and direct telephone queries, liaising with both internal and
external colleagues, as necessary.
-
Accurately check or complete BPAS and legal paperwork, ensuring all
relevant documentation is available for the clients episode of care.
-
Monitor, edit and amend appointment list, using as appropriate BPAS booking
system, informing clients if changes to their appointment become necessary.
-
Assist in the monitoring, control and ordering of stock, sort and
distribute incoming mail and prepare and despatch statistical information and
reports.
We are also looking
for:
-
Experience of dealing face to face with patients who may be upset,
within a care environment.
-
Knowledge of clerical procedures including checking documentation,
telephone, and reception duties.
-
Good attention to detail, supportive towards colleagues and clients and
is an effective team player.
About us
British Pregnancy Advisory Service (BPAS) is the UKs largest independent womens reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment and fertility services. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits: life assurance cover at 3 times salary, 34 days annual leave per year & a defined contribution pension scheme. You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
Salary: £26,565 - £30,516 (£14.19 - £16.30 p/h) per annum pro rata - depending on skills/experience. This is inclusive of OLW. Mileage is paid to the second unit.
Hours: 15 hours per week
Shift Pattern:
- Tuesday 08:30 to 16:30
- Wednesday 08:30 to 16:30
Locations:
You will be primarily based in London East with the expectation to cover at Clapham when required.
- BPAS London East -32-36 Romford Rd, London E15 4BZ
- Clapham - 15-16 The Polygon, London, SW4 0JG
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
Salary: £26,565 - £30,516 (£14.19 - £16.30 p/h) per annum pro rata - depending on skills/experience. This is inclusive of OLW. Mileage is paid to the second unit.
Hours: 15 hours per week
Shift Pattern:
- Tuesday 08:30 to 16:30
- Wednesday 08:30 to 16:30
Locations:
You will be primarily based in London East with the expectation to cover at Clapham when required.
- BPAS London East -32-36 Romford Rd, London E15 4BZ
- Clapham - 15-16 The Polygon, London, SW4 0JG
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
- This is a part time role working 15 hours per week on Tuesday and Wednesdays. Can you commit to this?
- You will primarily be based at our London East unit with travel expected to Clapham when required. Can you travel to both units?
Desirable
- Would you like to add any further information/statements to support your application?
Person Specification
Experience
Essential
- Administration experience gained within an office environment and general office duties
- Experience with clerical procedures including the checking of documentation
- Experience of telephone and reception procedures
Desirable
- Experience of dealing face to face with patients who may be angry or upset, within a care environment
- Healthcare administration experience
Qualifications
Essential
- English and Maths qualification either GCSE A to C or Functional Skills Level 2 or GCSE 4* or NVQ level 2
- Competent in Microsoft Office programmes including word, excel, outlook and Microsoft teams
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship.
- This is a part time role working 15 hours per week on Tuesday and Wednesdays. Can you commit to this?
- You will primarily be based at our London East unit with travel expected to Clapham when required. Can you travel to both units?
Desirable
- Would you like to add any further information/statements to support your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
