Job summary
Are you a First Line Support Desk Analyst with good knowledge of MS Office 10 and 365?
Would you like a hybrid working arrangement working from home as well as the office?
We are looking for a Support Desk Analyst to join our IT team at BPAS to provide first line IT support for all BPAS users and to maintain systems and processes to contribute to the day-to-day running of I.T. Services.
You will work 2 days a week in the office and 3 days at home - and then be flexible for business needs.
About You
You will have a good current working knowledge across a range of key technologies including Microsoft 365, Microsoft On-Premise, Citrix Technology stack, SSL Certificates and Security products. Friendly and approachable you will make a great addition to the IT team because you are a team player.
We are also looking for:
- Qualified to the equivalent of an HNC / HND standard of education or 1 years experience
- Experience providing user-facing IT support in IT
- Good general knowledge of IT arrangements in a workplace
- Experience of MS-Windows 10 and Office 365 and other established technologies.
Main duties of the job
About the Role:
As the First Line Support Desk Analyst you will work with your IT colleagues to ensure that a user focused first line I.T. support service is provided accross the organisation. Duties will include raising purchase orders for equipment & services using BPAS purchase requisitioning system, assisting the IT Services team to ensure all relevant equipment (including telephony) is covered by appropriate warranty and/or maintenance contracts and to provide clerical assistance with audits. You will also ensure compliance with copyright and licensing requirements for all software used by BPAS.
A key aspect of this role will be answering IT queries over the phone and helping colleagues across BPAS resolve their IT problems. You will also work to answer tickets raised. This is a pro-active role providing great customer service and resolving problems at first point of contact.
About us
British Pregnancy Advisory Service (BPAS) is the UK's
largest independent women's reproductive healthcare charity. We work mainly on
behalf of the NHS across the country providing abortion, contraception, STI
testing & treatment. We specialise in evidence-based, not-for-profit care
reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment,
BPAS has generous benefits: life assurance cover at 3 times salary, 34 days
annual leave per year & a defined contribution pension scheme. You will
have access to our employee benefits programme through BHSF which includes
special health & wellbeing services & lifestyle offers for you &
your family. This includes various salary sacrifice schemes, counselling services
& free private GP appointments.
For our clinical roles, a full clinical training package
will be provided along with comprehensive support. Nursing & midwifery
colleagues will have the opportunity to train in 1st & 2nd trimester
sonography scanning, contraception fitting & STI testing. For surgical
units you will gain experience in conscious sedation & general anaesthetic
treatment in our operating departments.
BPAS is committed to safeguarding & promoting the
welfare of vulnerable adults, children & young people through a safer
recruitment framework. This includes a thorough selection process & a
number of pre-employment checks.
Job description
Job responsibilities
The full job description can be found in the additional documents for you to download and review.
Further Information:
Salary: £26,878 to £31, 815depending upon skills and experience.
Hours: 36 Hours per week - Monday to Friday
Monday to Thursday 07:00 - 15:00 or 08:00 - 16:00
Friday 07:00 - 13:30 or 08:00 - 14:30
1 in 4 Saturdays - Service Desk
cover - 8am to 4pm - paid as Overtime and Time and half
1 in 4 On Call week - Monday Friday 6pm to 9pm, Sat 4pm to 6pm, Sun
9am to 5pm (P1 "cannot work" issues only) - paid as additional £300
per month.
Location: Home based with 2 days per week at our Head office in Leamington Spa CV34 6RQ.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.
Job description
Job responsibilities
The full job description can be found in the additional documents for you to download and review.
Further Information:
Salary: £26,878 to £31, 815depending upon skills and experience.
Hours: 36 Hours per week - Monday to Friday
Monday to Thursday 07:00 - 15:00 or 08:00 - 16:00
Friday 07:00 - 13:30 or 08:00 - 14:30
1 in 4 Saturdays - Service Desk
cover - 8am to 4pm - paid as Overtime and Time and half
1 in 4 On Call week - Monday Friday 6pm to 9pm, Sat 4pm to 6pm, Sun
9am to 5pm (P1 "cannot work" issues only) - paid as additional £300
per month.
Location: Home based with 2 days per week at our Head office in Leamington Spa CV34 6RQ.
Interested so far? Don't delay, apply today!
This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested.
The Small Print: All applicants must be pro-choice.
If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion.
References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.
COVID-19: BPAS encourages all applicants to be fully vaccinated against COVID-19 and we invite you to share evidence of your vaccination status. This is in addition to the requirement to provide evidence of vaccination/immunity against the following conditions of Tuberculosis, Hepatitis B, MMR and Varicella for clinical roles directly involved in patient care.
Person Specification
Knowledge & Skills
Essential
- Knowledge of MS-Windows 7 and / or 10 MS-Office 2010 (or above) products
- Good person-to-person communication skills.
- Good time-management and organizational skills.
- Ability to solve problems and work without supervision
Qualifications
Essential
- The equivalent of an HNC / HND standard of education or 1 years experience in IT
- Good level of existing computer skills & aptitude to learn new computer skills quickly
Desirable
- Formal education related to IT
- Member of the BCS
Experience
Essential
- The equivalent of 1 years experience in IT or a HNC / HND standard of education.
Desirable
- Experience dealing with suppliers and/or customers
- Experience in basic computer maintenance and repair
General
Essential
- Do you support women's right to chose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 36 hours per week Monday-Friday. You will be required in the office 2 days per week, can you travel to our Head Office in Leamington spa?
- This role requires you to work 1 in 4 saturdays (08:00-16:00) can you commit to this?
Person Specification
Knowledge & Skills
Essential
- Knowledge of MS-Windows 7 and / or 10 MS-Office 2010 (or above) products
- Good person-to-person communication skills.
- Good time-management and organizational skills.
- Ability to solve problems and work without supervision
Qualifications
Essential
- The equivalent of an HNC / HND standard of education or 1 years experience in IT
- Good level of existing computer skills & aptitude to learn new computer skills quickly
Desirable
- Formal education related to IT
- Member of the BCS
Experience
Essential
- The equivalent of 1 years experience in IT or a HNC / HND standard of education.
Desirable
- Experience dealing with suppliers and/or customers
- Experience in basic computer maintenance and repair
General
Essential
- Do you support women's right to chose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and the nature of the relationship.
- This role is for 36 hours per week Monday-Friday. You will be required in the office 2 days per week, can you travel to our Head Office in Leamington spa?
- This role requires you to work 1 in 4 saturdays (08:00-16:00) can you commit to this?
