Client Care Manager - 6.5 hours
British Pregnancy Advisory Service (BPAS)
The closing date is 20 September 2024
Job summary
Are you a skilled and compassionate leader with a passion for providing exceptional client care? Do you thrive in a dynamic and supportive work environment? If so, we have an exciting opportunity for you to make a difference!
We are looking for an experienced Client Care Manager on a part time basis, working 6.5 hours every Thursday in our Doncaster Unit.
You will play a pivotal role in managing the entire client care process, from assessment through to treatment and follow-up. Your primary focus will be to ensure the achievement of service standards through effective coordination of staff and financial resources.
About You:
You will have proven experience with working in a care environment, experience of managing people and carrying out an administrative function with resource management responsibilities.
This is a rewarding opportunity to contribute to a cause that empowers individuals to make informed choices about their reproductive healthcare.
Main duties of the job
- To motivate staff to ensure the achievement of unit targets and quality standards set by the Treatment Unit Manager
- To ensure effective communication systems are maintained within the admin department, with effective lines of communication between other staff, departments, and units.
- To ensure that clients and their escorts are treated with courtesy and respect and that they receive a high standard of service.
- To manage the administration of consultation and treatment appointments, medical case notes, client comment forms and monthly case note audits as appropriate.
About us
British Pregnancy Advisory Service (BPAS) is the UK's largest independent women's reproductive healthcare charity. We work mainly on behalf of the NHS across the country providing abortion, contraception, STI testing & treatment. We specialise in evidence-based, not-for-profit care reproductive healthcare.
Working with us:
Alongside a supportive and friendly working environment, BPAS has generous benefits:
- Life assurance cover at 3 times salary
- 34 days annual leave per year
- A defined contribution pension scheme.
- You will have access to our employee benefits programme through BHSF which includes special health & wellbeing services & lifestyle offers for you & your family. This includes various salary sacrifice schemes, counselling services & free private GP appointments.
BPAS is committed to safeguarding & promoting the welfare of vulnerable adults, children & young people through a safer recruitment framework. This includes a thorough selection process & a number of pre-employment checks.
Date posted
06 September 2024
Pay scheme
Other
Salary
£26,878 to £33,170 a year Pro rata, Depending on Skills & Experience
Contract
Permanent
Working pattern
Part-time
Reference number
B0201-DONC-CCM-65-2
Job locations
B P A S
123 Thorne Road
Doncaster
South Yorkshire
DN2 5BQ
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
B P A S
123 Thorne Road
Doncaster
South Yorkshire
DN2 5BQ
Employer's website
For questions about the job, contact:
The Recruitment Team
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