Job summary
Are you a compassionate and experienced counsellor looking to make a significant impact?
Do you excel in providing non-judgmental, client-centered support through telephone counselling?
BPAS are looking for a Telephone Counsellor to join the Counselling Services team. Reporting into the Counselling Services Manager, you will provide a high-quality telephone counselling service to clients considering or choosing an abortion, as well as those seeking post-abortion support.
You will offer brief, time-limited counselling to help clients navigate their decisions and emotions. This role involves assessing client suitability for BPAS counselling, making referrals to other services when necessary, and maintaining accurate and confidential client records.
This role is working remotely from home for 20 hours per week over Monday, Tuesday, and Wednesdays, with 1 in 4 Saturdays. A detailed shift pattern can be found below.
About You:
The successful candidate will hold a minimum Level 4 diploma in professional counselling, and be registered with BACP or an accredited NCPS registrant. You should have training in integrative modality and online/telephone counselling, with experience in short-term, non-directive counselling. You should be non-judgmental, friendly, a team player, and committed to delivering a client-led service.
Main duties of the job
- Provide brief, time limited counselling support
to clients who request this both pre and post abortion
- To assess suitability for BPAS counselling and
when necessary, arrange onward referral of clients to other services
- Keep to both contract and session boundaries
- To complete contemporaneous and accurate client
case notes
- To promote high
quality counselling care
- Deliver high standards of care in accordance
with BACP / NCPS ethical guidelines
- Be responsible for ensuring effective use of own
supervision, CPD and mandatory training
About us
The British Pregnancy Advisory Service (BPAS) is the UK's largest independent reproductive healthcare charity, providing evidence-based, not-for-profit reproductive healthcare. We work mainly on behalf of the NHS, offering abortion care, contraception, and STI testing and treatment across the country.
When you join BPAS, you become part of a values-driven organisation where compassion, professionalism, and choice guide everything we do. You will help remove barriers to safe reproductive care while supporting people to make informed choices about their health and futures.
Working with us benefits include:
- 34 days annual leave (including bank holidays)
- Life assurance at 3 salary
- Defined contribution pension scheme
- Access to GP 24/7, 365 days a year
- MyMindPal mental fitness app and 24/7 counselling support
- Online discounts, discounted gym membership, and other lifestyle benefits
- Family-friendly policies to support work-life balance
Safeguarding, Equality & Diversity
BPAS is committed to safeguarding and promoting the welfare of everyone who uses our services, and all staff share this responsibility. Recruitment follows safer-recruitment principles and includes appropriate pre-employment checks.
We actively welcome applications from people of all backgrounds, identities, and experiences. We are proud to be an inclusive employer and will make reasonable adjustments to ensure a fair and accessible recruitment process for all candidates.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary: £32,450 to £38,462 per annum (pro rata for part time hours). Depending on skills and experience. We pay time and a half for weekend working.
Hours: 20 hours per week
- Monday, Tuesday, Wednesday - 12:00 to 18:00
- Saturday (1 in 4) - 08:00 to 16:00
Location: Home based with occasional travel to Head Office
- BPAS Head Office: Orion House, 2 Athena Dr, Tachbrook Park Drive, Royal Leamington Spa, Warwick CV34 6RQ - Free onsite parking
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a womans right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Job description
Job responsibilities
The full job description and salary details can be found in the supporting documents on the right hand side. These are available for you to download and review.
Further Information
We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.
If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.
Salary: £32,450 to £38,462 per annum (pro rata for part time hours). Depending on skills and experience. We pay time and a half for weekend working.
Hours: 20 hours per week
- Monday, Tuesday, Wednesday - 12:00 to 18:00
- Saturday (1 in 4) - 08:00 to 16:00
Location: Home based with occasional travel to Head Office
- BPAS Head Office: Orion House, 2 Athena Dr, Tachbrook Park Drive, Royal Leamington Spa, Warwick CV34 6RQ - Free onsite parking
Apply now
Interested in making a difference? Apply today to join our team.
Values & eligibility
All applicants must be pro choice and support a womans right to choose, in line with BPAS values and mission.
Application outcome
If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.
References & pre-employment checks
All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.
Person Specification
Experience
Essential
- Short term work
- Non-directive counselling
Qualifications
Essential
- Level 4 qualification in professional counselling or above
- BACP or NCPS registered - please provide your registration number
- Integrative modality
- Online / Telephone counselling training
Desirable
- C&YP Counselling Training as well as adult.
Knowledge and Skills
Essential
- Excellent interpersonal & communication skills
- Accurate administrative competence
- IT skills - Use of Microsoft packages e.g word and outlook Use of Microsoft Teams
Desirable
- Basic understanding of Abortion Care
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is 20 hours per week on a Monday, Tuesday, Wednesday, as well as 1 in 4 Saturdays. Can you commit to this?
Desirable
- Would you like to add any further information/statements to support your application?
Person Specification
Experience
Essential
- Short term work
- Non-directive counselling
Qualifications
Essential
- Level 4 qualification in professional counselling or above
- BACP or NCPS registered - please provide your registration number
- Integrative modality
- Online / Telephone counselling training
Desirable
- C&YP Counselling Training as well as adult.
Knowledge and Skills
Essential
- Excellent interpersonal & communication skills
- Accurate administrative competence
- IT skills - Use of Microsoft packages e.g word and outlook Use of Microsoft Teams
Desirable
- Basic understanding of Abortion Care
General
Essential
- Do you support a woman's right to choose abortion?
- Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
- This role is 20 hours per week on a Monday, Tuesday, Wednesday, as well as 1 in 4 Saturdays. Can you commit to this?
Desirable
- Would you like to add any further information/statements to support your application?
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
British Pregnancy Advisory Service (BPAS)
Address
British Pregnancy Advisory Service
Athena Drive
Tachbrook Park
Warwick
CV34 6RQ
Employer's website
https://www.bpas.org (Opens in a new tab)
