Healthcare Assistant - Community and Hospice Line

Job description

Job responsibilities

About us: St Wilfrids Hospice provides end of life support to the population of Eastbourne and the surrounding parts of East Sussex, from our stunning hospice building and through our highly skilled community teams. We are rated an outstanding provider by the Care Quality Commission and have a clear vision of reaching increasing numbers of local patients and their families, in close collaboration with our community.

We provide a supportive working environment, which is demonstrated through our values: compassionate, professional, progressive, and respectful and these are embedded in our culture. We have a dynamic learning environment that actively promotes and facilitates opportunities for career progression through our competency framework.

We particularly encourage applications from disabled candidates, candidates from ethnic minority groups, LGBTQ+ as well as non-binary candidates and those who have experienced mental health issues.

The Role:

Our people are vital to the future of St Wilfrids Hospice and it is essential that we recruit and retain the very best individuals and offer a supportive, engaging, and rewarding working environment.

Were looking for a calm, compassionate HCA with excellent communication skills to join our community nursing and hospice line team - a collaborative telephone support service for people approaching the end of life and their families.

Working days at St Wilfrids Hospice, youll be visiting patients in their own homes and when you are working a hospice line shift be the first point of contact for callers to the hospice needing support. Typical visits and calls include:

• Emotional support for anxious or distressed families
• Coordinating community responses
• Recording changes in condition
• Taking calls when a death has occurred
• Visiting a patient in their own home

For Hospice Line, an innovative new collaboration between St Wilfrids and St Michaels hospices, you will use strong listening skills, structured questioning and clear documentation to ensure callers receive safe, compassionate support. Remote working may be considered for experienced staff after probation (not guaranteed).

We are looking for someone who is:

• A calm, confident communicator
• Compassionate and patient
• Experienced in a care or healthcare setting
• Able to make safe decisions and escalate appropriately
• Comfortable working independently in a community setting
• Reliable, resilient and confident using electronic systems
• Willing to attend daytime training and work flexibly

• Make a real difference to peoples experience of endoflife care
• Supportive team and structured induction
• Ongoing development
• Regular community shifts to maintain clinical skills

If you want a meaningful role where your compassion and communication skills truly matter, wed love to hear from you.

Apply now if you are interested in providing supportive palliative care.

Benefits included:

• We offer a generous holiday entitlement of 27 days per year plus bank holidays
• Contributory pension scheme with the option to continue any existing NHS pension scheme membership
• Discounted cinema tickets
• Employee assistance programmes
• Additional training opportunities
• Supportive working environment
• We are happy to discuss flexible working arrangements for this role including; various shift patterns.
• 10% discount in the hospice Street Caf.

If you have any questions regarding your application please do not hesitate to contact the Human Resources team on01323 434209or emailrecruitment@stwhospice.org

If you would like to discuss the role in further detail please contact Helen Davidson, Head of Community Nursing on 07841043023.

Please note that CVs will not be accepted, unless candidates are unable to complete our application form due to a disability.

Please note that we may close this vacancy early if we receive a high volume of applications.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Wilfrid's Hospice

Address

St. Wilfrids Hospice Ltd

1 Broadwater Way

Eastbourne

East Sussex

BN22 9PZ

Employer's website

https://www.stwhospice.org/ (Opens in a new tab)