Southport and Formby Health (GP Federation)

Digital Transformation Care Coordinator

This job is now closed

Job summary

This role is designed to support Digital Transformation within the Southport and Formby Primary Care Network (PCN).

It will involve working centrally at our main Southport office suite, as well as visits to the fourteen practices within Southport and Formby.

The post will support several core functions:

- Digital transformation: Support the PCN and its practices in utilising digital solutions such as online consultation systems and digitised workflows to improve efficiency and service delivery.

- PCN services: Enable PCN services to digitise workflows and utilise data more effectively to better understand and optimise their services.

- Digital health support: Assist practices in meeting national and local contract requirements by providing digital health support for both practices and their patients.

We are looking for someone who is digitally proficient and has experience of working within healthcare. If you're eager to make a difference in primary care and work within a busy but supportive team, we would love to hear from you!

This role is advertised as full time but part-time applications will be considered. Hours of work will be agreed between 8am and 6pm Monday through Friday.

Please contact Louise Sproat on louise.sproat1@nhs.net with any questions.

We look forward to receiving your application and successful applicants will be contacted by telephone in order to discuss the next stage of the recruitment process.

Main duties of the job

Key areas of work include but are not limited to:

EMIS and Digital Systems Support
Collaboration with PCN management teams and staff across internal and external teams to drive digital transformation and service improvements
Patient Support and assisting practices with Health Inequality Reduction
Drive Service Efficiency by standardising processes and workflows
Project and Task Management

You will be working in a growing team consisting of both clinical and non-clinical colleagues, so teamwork and good communication skills are vital.

About us

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN).

Southport and Formby PCN is a group of 14 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and wellbeing for our local population of around 129,000 people.

We work hard to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.

"We are seeking a passionate and self-motivated individual with a strong understanding of general practice data to join our growing team. This role will play a key part in using digital solutions to develop our data management capabilities, supporting our member practices, and contributing to the delivery of the PCN's long-term Digital and IT strategy."

Dan Gallagher , PCN Operations Manager

Date posted

16 September 2026

Pay scheme

Other

Salary

£14.56 to £15.65 an hour Dependant on experience

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

B0192-26-0003

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ

United Kingdom

Job description

Job responsibilities

Duties to include the following;

EMIS and Digital Systems Support:

- Create and run searches using EMIS to extract and analyse relevant data.

- Develop and maintain templates, protocols, and concepts in EMIS to streamline practice and PCN workflows.

- Utilise digital clinical tools such as Ardens, iPlato, and Accurx to enhance digital healthcare delivery across practices and the PCN.

- Use Microsoft Office 365 tools for advanced analytics, reporting and visualisation to improve and streamline service managements and reduce dependence on manual reporting and ad hoc fixes.

Digital Transformation via Collaboration and Communication:

- Collaborate with PCN management teams and staff across internal and external teams to drive digital transformation and service improvements including working on identified projects to support with data quality/reporting and evaluation.

- Building and maintaining relationships with practices by keeping them up to date on performance measures such as the Sefton Local Quality Contract (LQC) and Investment Impact Fund (IIF). This will involve supporting and monitoring performance and reporting this back regularly to key stakeholders.

- Collaborate with existing PCN services, to drive the digital maturity across the network.

- Attending relevant meetings for services across the organisation.

- Identify opportunities for service improvement through digital opportunities.

Care Coordination / Patient Support and Health Inequality Reduction:

- Assist PCN practices in engaging with health inclusion groups and reducing health inequalities, aligning with the PCN Health Inequalities Strategy and the requirements of the local and national contracts. This may include supporting practices to risk stratify their patients based on clinical need and/or locally identified priorities.

- Use population health intelligence and management tools to proactively identify patients requiring targeted interventions and support.

- Supporting practices with digital communications via Batch Messages to Patients (SMS Platforms - e.g., Iplato, AccuRx)

- Monitor and report about PCN and/or practice performance on key measures such as cancer screening rates and other identified priorities locally or contractual obligations.

Drive Service Efficiency:

- Drive integrated working across the PCNs services to enhance collaboration between practices and/or PCN teams

- Promote efficiency and reduce duplication by standardising processes and workflows.

- Maintain and further develop existing systems and processes in place.

- Support the reduction of variation between practices, ensuring consistent service delivery across the network.

Project and Task Management:

- Manage work and communication using Microsoft Office products to ensure effective coordination and task tracking across projects. This includes Word, Excel and SharePoint, amongst others.

- Monitor and report on digital transformation progress: Track the implementation and impact of digital initiatives across the PCN and provide regular reports to management on improvements and areas for further development.

- Have the ability to work on both small and large-scale tasks as and when required, effectively managing your own time and utilising support available as required.

Undertake other duties as may be reasonably required within the general terms of the job description. This job description is intended as an outline of the general areas of activity and responsibility for the post holder and may be amended considering the changing needs of the PCN and/or practices.