7-Day Service Receptionist

Job summary

We are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby. Our services are provided locally, meaning fewer visits to large, busy hospitals and faster treatment in a convenient location. We're also flexible, offering extended hours access to a GP during evenings and weekends recognising that sometimes getting to a daytime appointment just isn't possible.

Our member practices share resources to ensure that the services we offer are the best they can be. We're a high quality, responsive, forward-thinking organisation proudly serving our local community.

The purpose of the 7-Day GP Service Reception role is to receive, assist and direct patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way. Whilst also providing general administrative assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

The post is a casual one whereby shifts are requested and allocated via an app-based rota system. We are currently looking for additional receptionists to join the team who are flexible to work from 4.30pm evenings between Monday to Friday and throughout the weekend during the daytime.

Please read the attached job description and person specification for further details. Should you have any questions please contact Louise Sproat on louise.sproat1@nhs.net

Main duties of the job

The main duties include but are not limited to;

• Ensure an effective and efficient reception service is provided to patients and visitors to the Service.
• Ensure clinical rooms are stocked and ready to use.
• Deal with all general enquiries and make follow-up appointments as required.
• Be aware of which doctors and clinicians are currently working in the building and whether they have arrived for their clinics.
• Observe when clinics are running late and advise patients waiting and offer apologies where required.
• Sort post and scan documents to patient records.
• Ensure that tasks are actioned, and referrals are kept up to date at all times.
• Create and send clinical discharge summaries to relevant GP Practices.
• Check stock levels and liaise with 7-day Admin staff for stock/orders required.
• Actively participate in training to ensure that you provide a high level of service for the Service.
• Ensure service blood test and other forms for patients are completed with service details.
• Send SMS feedback requests to patients.

Premises:

• Open up premises at the start of the day if required and when first to arrive, de-activate alarm and follow an 'open-up' checklist.
• When last to leave at the end of the day, ensure that the building is secure, the alarm is set and the 'leaving the building' policy has been fully carried out before departure.

About us

We are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby. Our services are provided locally, meaning fewer visits to large, busy hospitals and faster treatment in a convenient location. We're also flexible, offering extended hours access to a GP and other clinical services during evenings and weekends, recognising that sometimes getting to a daytime appointment just isn't possible.

Our member practices share resources to ensure that the services we offer are the best they can be. We're a high quality, responsive, forward thinking organisation proudly serving our local community.