Receptionist and Health Care Trainee

Southport and Formby Health (GP Federation)

The closing date is 03 November 2024

Apply for this job

Job summary

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

We offer a 7-Day extended GP access service and a Community Cardiology service and we are looking for a new member of the team to be trained across both departments so that they can assist at busy times where needed. The Community Cardiology Service provides ECGs as part of the diagnostic tests and we are also looking for an individual who would also like to enhance their skills by learning the Health Care Assistant part of the role.

The post holder will be flexible and will be required to travel to different local site locations, sometimes providing both clinical and admin support to different services in the course of one day. Strong communication skills and a compassionate approach for patient facing services are essential for this role.

The post has been advertised as between sixteen and twenty hours per week, with applicants being flexible Monday to Friday. If you have any questions regarding the role please contact Louise Sproat on louise.sproat1@nhs.net

Interviews will take place early November and the post is initially offered as a Fixed Term Contract for 12 months.

If you are looking for a part-time role and you are interested in administration and patient-facing roles but also training to become a Health Care Assistant this could be the role for you.

Main duties of the job

This role consists of a mixture of patient facing reception duties and administrative secretarial skills to organise and deliver clinics within the Community Cardiology Service and the 7-Day GP Service.

The role involves working across both services based at Family Surgery and the main office at White Moss Way on Southport Business Park.

Reception duties are provided to welcome and process the patient within the Community Cardiology Service and to provide back office administrative and secretarial support to both services on the day.

As well as the reception duties the role also includes training at a Health Care Assistant level within the scope of carrying out ECGs within the Cardiology Service.

The post holder will be flexible and will be required to travel to the two different site locations, sometimes providing both clinical and admin support to different services in the course of one day. Strong communication skills and a compassionate approach for patient facing services are essential for this exciting role.

About us

Southport and Formby Health Ltd is a local GP Federation, that specialises in the provision of primary care clinical and support services. Our main focus is supporting primary care services and helping to develop and grow the workforce of the Primary Care Networks (PCN) we serve and to enhance the delivery of healthcare services to the local population.

Our mission is to provide NHS services and shared resources on behalf of GP practices and we successfully deliver the Community Cardiology Service and 7 Day GP Service as part of this mission.

Our aims are:

  • To provide a greater range of NHS services such as outpatient clinics and diagnostics locally for the benefit of patients.
  • To deliver services closer to the patient in their own community.
  • To provide shared resources amongst GP practices and thereby creating economies of scale.
  • To be a high quality, responsive, forward thinking organisation that demonstrates an inclusive culture of encouragement, support and celebration of its diverse workforce and the communities it serves.

Date posted

16 October 2024

Pay scheme

Other

Salary

£11.60 to £12.80 an hour £11.60 for reception and £12.80 for HCA trainee

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

B0192-24-0022

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Family Surgery

107 Liverpool Road

Southport

Merseyside

PR8 4DB


Job description

Job responsibilities

Full training will be provided and the duties will cross over the following three areas;

Cardiology Service

  • Provide reception for all clinics, acting as the first point of contact to patients, carers and relatives visiting the community cardiology service, receiving them in a friendly and professional manner.

  • Review all inbound referrals and exercise judgment to accept or reject if necessary due to generic administrative errors when referral is created.

  • Process and signpost all qualifying referrals to the appropriate clinical triage or diagnostic team, ensuring that the consultant or technician has the required supporting information.

  • Contact the patient to arrange an appointment with the appropriate outpatient and/or diagnostic service, coordinating appointments effectively between the different services,

  • Prepare diagnostic machines for extended ECGs and ambulatory BP monitors prior to each clinic.

  • Following the return of equipment to the Community Cardiology Service, download extended ECG and ambulatory BP readings for interpretation.

  • Return diagnostic reports and clinical management plans to the referring clinician/GP in a timely manner.

  • Deal with telephone enquiries from GPs, patients, and relatives in a courteous and professional manner, and to ensure appropriate messages are passed onto the relevant professionals in a timely manner.

  • Send patient appointment reminders, feedback questionnaire.

  • Scan on all Echo results and send to requesting clinician to add recall if indicated

7-Day Service

  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with patients, practices, hospitals and other outside agencies, taking messages, dealing with appropriate queries and raising any queries with the service manager, laboratories and/or responsible director.

  • Send SMS reminders to all patients with appointments that day/next day.

  • Generate new SMS templates as and when required.

  • Action and complete all outstanding tasks from previous evening/session.

  • Forward tasks to General Practice, followed by a phone call if task has not been actioned.

  • Manage referrals to other services

  • Deal with generic emails and action where necessary

  • Maintain stock levels within the service and order/replenish as required. To ensure all invoices are emailed to S&F Health Finance.

  • Ensure Family Surgery is up to date with information, clinical rooms are adequately stocked, maintain stock levels in the cupboard and that the stock cupboard is tidy.

  • Daily handover to evening reception staff and feedback any issues or requirements.

Health Care Assistant Duties

  • ECGs perform and complete the 7-Day Service administration process for sending results

  • Decontamination and preparation of ECG / ABPM monitors for the Community Cardiology Service

  • Programming monitors, uploading patient details, setting the monitors to the appropriate duration, and charging equipment

  • 12 Lead ECGs as requested by consultant cardiologist

  • Maintaining good standard of equipment and alerting the service manager of any faults

  • Generating equipment Loan agreements

  • Generating patient Diaries

  • Recording equipment details and uploading ABPM results in EMIS records

  • Uploading ECG results to be processed for analysing

  • Chaperone duties when required

Job description

Job responsibilities

Full training will be provided and the duties will cross over the following three areas;

Cardiology Service

  • Provide reception for all clinics, acting as the first point of contact to patients, carers and relatives visiting the community cardiology service, receiving them in a friendly and professional manner.

  • Review all inbound referrals and exercise judgment to accept or reject if necessary due to generic administrative errors when referral is created.

  • Process and signpost all qualifying referrals to the appropriate clinical triage or diagnostic team, ensuring that the consultant or technician has the required supporting information.

  • Contact the patient to arrange an appointment with the appropriate outpatient and/or diagnostic service, coordinating appointments effectively between the different services,

  • Prepare diagnostic machines for extended ECGs and ambulatory BP monitors prior to each clinic.

  • Following the return of equipment to the Community Cardiology Service, download extended ECG and ambulatory BP readings for interpretation.

  • Return diagnostic reports and clinical management plans to the referring clinician/GP in a timely manner.

  • Deal with telephone enquiries from GPs, patients, and relatives in a courteous and professional manner, and to ensure appropriate messages are passed onto the relevant professionals in a timely manner.

  • Send patient appointment reminders, feedback questionnaire.

  • Scan on all Echo results and send to requesting clinician to add recall if indicated

7-Day Service

  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with patients, practices, hospitals and other outside agencies, taking messages, dealing with appropriate queries and raising any queries with the service manager, laboratories and/or responsible director.

  • Send SMS reminders to all patients with appointments that day/next day.

  • Generate new SMS templates as and when required.

  • Action and complete all outstanding tasks from previous evening/session.

  • Forward tasks to General Practice, followed by a phone call if task has not been actioned.

  • Manage referrals to other services

  • Deal with generic emails and action where necessary

  • Maintain stock levels within the service and order/replenish as required. To ensure all invoices are emailed to S&F Health Finance.

  • Ensure Family Surgery is up to date with information, clinical rooms are adequately stocked, maintain stock levels in the cupboard and that the stock cupboard is tidy.

  • Daily handover to evening reception staff and feedback any issues or requirements.

Health Care Assistant Duties

  • ECGs perform and complete the 7-Day Service administration process for sending results

  • Decontamination and preparation of ECG / ABPM monitors for the Community Cardiology Service

  • Programming monitors, uploading patient details, setting the monitors to the appropriate duration, and charging equipment

  • 12 Lead ECGs as requested by consultant cardiologist

  • Maintaining good standard of equipment and alerting the service manager of any faults

  • Generating equipment Loan agreements

  • Generating patient Diaries

  • Recording equipment details and uploading ABPM results in EMIS records

  • Uploading ECG results to be processed for analysing

  • Chaperone duties when required

Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE Maths and English at Grade C or above
  • Willingness to follow a training programme and carry out CPD as a Health Care Assistant

Skills

Essential

  • Good typing skills
  • Excellent written and verbal communication
  • Excellent customer service skills
  • Ability to use own judgement and common sense

Desirable

  • EMIS Clinical System
  • Understanding of medical terminology

Personal Qualities

Essential

  • Disclosure Barring Service (DBS) check
  • Ability to manage workload without direct supervision and to use own initiative
  • Ability to prioritise work and complete essential actions
  • Ability to work well in a team
  • Ability to deal with competing demands and remain calm under pressure

Experience

Essential

  • Excellent computer skills (ECDL) or equivalent on the job experience
  • Experience in a healthcare setting
  • Previous experience of handling confidential records

Desirable

  • Experience in primary care reception role
Person Specification

Qualifications

Essential

  • Good standard of general education
  • GCSE Maths and English at Grade C or above
  • Willingness to follow a training programme and carry out CPD as a Health Care Assistant

Skills

Essential

  • Good typing skills
  • Excellent written and verbal communication
  • Excellent customer service skills
  • Ability to use own judgement and common sense

Desirable

  • EMIS Clinical System
  • Understanding of medical terminology

Personal Qualities

Essential

  • Disclosure Barring Service (DBS) check
  • Ability to manage workload without direct supervision and to use own initiative
  • Ability to prioritise work and complete essential actions
  • Ability to work well in a team
  • Ability to deal with competing demands and remain calm under pressure

Experience

Essential

  • Excellent computer skills (ECDL) or equivalent on the job experience
  • Experience in a healthcare setting
  • Previous experience of handling confidential records

Desirable

  • Experience in primary care reception role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

HR Manager

Louise Sproat

Louise.Sproat1@nhs.net

Date posted

16 October 2024

Pay scheme

Other

Salary

£11.60 to £12.80 an hour £11.60 for reception and £12.80 for HCA trainee

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

B0192-24-0022

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Family Surgery

107 Liverpool Road

Southport

Merseyside

PR8 4DB


Supporting documents

Privacy notice

Southport and Formby Health (GP Federation)'s privacy notice (opens in a new tab)