Digital Transformation Care Coordinator

Southport and Formby Health (GP Federation)

The closing date is 13 October 2024

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Job summary

Southport and Formby Health (SAFH) are a GP owned company created to enhance the delivery of healthcare services to people living in Southport and Formby.

Southport and Formby Health work collaboratively with Southport and Formby Primary Care Network (PCN). Southport and Formby PCN is a group of 15 GP Practices located in the Southport and Formby area who work together with other local organisations to improve the health and health care for our local population of around 129,000 people.

We are looking to recruit a creative and motivated individual for the role of Digital Transformation Care Coordinator. The role will support the digital hub at Southport and Formby Primary Care Network (PCN).

The role will be integral to the digital transformation of our organisation and offers exciting opportunities in digital healthcare and innovation. The individual will work closely with senior management and the specialised care teams within the Primary Care Network to develop digital health services.

The role is advertised as being full-time however part-time applications will be considered.

Please contact Louise Sproat on louise.sproat1@nhs.net with any queries regarding the post.

We look forward to receiving your application.

Main duties of the job

The role will support the digital hub at Southport and Formby Primary Care Network (PCN). The post will help to implement several core functions:

  • helping the PCN and its member practices understand and improve general practice appointments data
  • provide digital health support to the Southport and Formby population, specifically related to mental health, diabetes, and weight management
  • assist member practices in digitising workflows
  • and to assist the PCN to implement new services relating to collaborative working to reduce pressure in general practice within digital workstreams.

About us

Primary Care Networks are designed to provide proactive, coordinated care to their local populations, in different ways to match different peoples needs, with a strong focus on prevention and personalised care. This means supporting patients to make informed decisions about their own health and care and connecting them to a range of statutory and voluntary services to ensure they can access the care they need first time.

Our practices share resources to ensure that the services we offer are the best that they can be and we are constantly developing to ensure we are providing the best services for our local community.

We are seeking a passionate and friendly individual who has an eye for detail and an enthusiasm and knowledge base for digital transformation and how it can help our practices within our Primary Care Network.

"The Digital Transformation Coordinator role is a broad project support role, working across the whole digital portfolio which aims to develop a continuous improvement approach to digital accessibility. The role will also play a vital part in the many digital transformations happening across primary care and you will work closely with the 15 GP surgeries in our PCN, potentially making a difference to over 129,000 patients. This is an amazing opportunity and an exciting time to join a supportive and growing team here at Southport and Formby PCN."- Sue Rhodes, Digital Hub

Date posted

18 September 2024

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0192-24-0021

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Job description

Job responsibilities

Job Responsibilities include but are not limited to;

EMIS and Digital Systems Support:

- Create and run searches using EMIS to extract and analyse relevant data.

- Develop and maintain templates, protocols, and concepts in EMIS to streamline practice workflows.

- Utilise digital clinical tools such as Ardens, iPlato, and Accurx to enhance digital healthcare delivery across practices.

Collaboration and Communication:

- Collaborate with PCN staff, such as GP Digital Champions, practice IT leads, Practice Managers, Social Prescribers, and Pharmacists, to drive digital transformation and service improvements.

Patient Support and Health Inequality Reduction:

- Assist PCN practices in engaging hard-to-reach populations and reducing health inequalities, with a focus on veterans, carers, pre-diabetics, and those requiring weight management support.

- Use population health intelligence tools to proactively identify patients requiring targeted interventions and support.

- Help patients access self-management education courses, peer support, and other interventions to empower them to take control of their health and well-being.

Care Navigation and Coordination:

- Provide care coordination for patients and their carers, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals.

- Assist patients in accessing services related to mental health, diabetes, weight management, and other lifestyle support, ensuring they are linked to the right care pathways.

Drive Service Efficiency:

- Drive integrated working across the PCN to enhance collaboration between practices.

- Promote efficiency and reduce duplication by standardising processes and workflows.

- Support the reduction of variation between practices, ensuring consistent service delivery across the network.

Project and Task Management:

- Manage work and communication using MS Teams to ensure effective coordination and task tracking across projects.

- Monitor and report on digital transformation progress: Track the implementation and impact of digital initiatives across the PCN and provide regular reports to management on improvements and areas for further development.

Job description

Job responsibilities

Job Responsibilities include but are not limited to;

EMIS and Digital Systems Support:

- Create and run searches using EMIS to extract and analyse relevant data.

- Develop and maintain templates, protocols, and concepts in EMIS to streamline practice workflows.

- Utilise digital clinical tools such as Ardens, iPlato, and Accurx to enhance digital healthcare delivery across practices.

Collaboration and Communication:

- Collaborate with PCN staff, such as GP Digital Champions, practice IT leads, Practice Managers, Social Prescribers, and Pharmacists, to drive digital transformation and service improvements.

Patient Support and Health Inequality Reduction:

- Assist PCN practices in engaging hard-to-reach populations and reducing health inequalities, with a focus on veterans, carers, pre-diabetics, and those requiring weight management support.

- Use population health intelligence tools to proactively identify patients requiring targeted interventions and support.

- Help patients access self-management education courses, peer support, and other interventions to empower them to take control of their health and well-being.

Care Navigation and Coordination:

- Provide care coordination for patients and their carers, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals.

- Assist patients in accessing services related to mental health, diabetes, weight management, and other lifestyle support, ensuring they are linked to the right care pathways.

Drive Service Efficiency:

- Drive integrated working across the PCN to enhance collaboration between practices.

- Promote efficiency and reduce duplication by standardising processes and workflows.

- Support the reduction of variation between practices, ensuring consistent service delivery across the network.

Project and Task Management:

- Manage work and communication using MS Teams to ensure effective coordination and task tracking across projects.

- Monitor and report on digital transformation progress: Track the implementation and impact of digital initiatives across the PCN and provide regular reports to management on improvements and areas for further development.

Person Specification

Personal Qualities

Essential

  • Desire to continually learn
  • Full UK Driving Licence

Qualifications

Essential

  • Educated to GCSE or A Level standard in English and Maths

Desirable

  • Enrolled in or previously completed the Personalised Care Institute training

Experience

Essential

  • Experience in complex administrative procedures
  • Competent in the use of Office applications
  • Experience of working in a healthcare setting
  • Experience in coordination or project roles
  • Knowledge of community health and social care systems
  • Familiarity with Emis clinical software

Skills

Essential

  • Able to build network links with external organisations as an ambassador for the Primary Care Network
  • Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
  • Creating/Editing/Running searches and Reports in EMIS
  • Analysing data in excel

Desirable

  • Data visualisation in excel and power BI
Person Specification

Personal Qualities

Essential

  • Desire to continually learn
  • Full UK Driving Licence

Qualifications

Essential

  • Educated to GCSE or A Level standard in English and Maths

Desirable

  • Enrolled in or previously completed the Personalised Care Institute training

Experience

Essential

  • Experience in complex administrative procedures
  • Competent in the use of Office applications
  • Experience of working in a healthcare setting
  • Experience in coordination or project roles
  • Knowledge of community health and social care systems
  • Familiarity with Emis clinical software

Skills

Essential

  • Able to build network links with external organisations as an ambassador for the Primary Care Network
  • Ability to communicate effectively and professionally with colleagues from a wide variety of healthcare professions and diverse groups
  • Creating/Editing/Running searches and Reports in EMIS
  • Analysing data in excel

Desirable

  • Data visualisation in excel and power BI

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Human Resources Manager

Louise Sproat

louise.sproat1@nhs.net

Date posted

18 September 2024

Pay scheme

Other

Salary

£13.20 an hour

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0192-24-0021

Job locations

Southport & Formby Health Ltd

Wight Moss Way

Southport

Merseyside

PR8 4HQ


Supporting documents

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