Southport and Formby Health (GP Federation)

Community Cardiology Service Manager

This job is now closed

Job summary

The Community Cardiology Service Manager is responsible for managing the Community Cardiology Service in Southport and Formby, which provides:

- Consultant-led Cardiology outpatient appointments and provision of on-site diagnostics to support the clinics

- Open-access GP referral clinics for the provision of echocardiograms, extended blood pressure (BP) monitoring and extended electrocardiograms (ECGs)

The service manager plans and manages the service, line manages the cardiology support team and works with consultant cardiologists and technicians to provide an effective and responsive cardiology service.

The post is part-time at 28 hours per week and the successful candidate must be flexible to work between Monday and Friday across 4/5 days. There will be a requirement to work at the Community Cardiology Service which is located at 107 Liverpool Road in Birkdale as well as our main office at 12 Church Street in Southport.

We are looking for someone with substantial management experience who will motivate and lead the Community Cardiology team. The successful candidate will be self motivated with the ability to be a team player and also work independently with good time-management to deliver multiple programmes of work.

Please note that this vacancy may close before the advertised closing date if sufficient suitable applicants are received.

Main duties of the job

The main duties of the role are summarised below.

Operational Service Delivery

Be responsible for the delivery of the Community Cardiology Service, in conjunction with the Lead Service Director.
Lead on the operational management of the Service to ensure that a patient-centred service is delivered, which achieves key performance indicators (KPIs) for quality and waiting times.
Work with the consultant clinician and the echo technician to ensure that the Community Cardiology Service operates effectively, providing support and advice to the clinical team where required.

Service Development and Responsiveness

Monitor service performance against contractual Key Performance Indicators (KPIs) and compile reports both for the Board and the CCG. Use results to improve operational performance.
Participate in Clinical Review Meetings with clinical team and sub-contractors to review the service and provide plans for development and improvement.

Human Resource Management

To be responsible for the day-to-day management of all non-clinical staff within the service.

Financial Management

Be accountable for expenditure relating to the Community Cardiology Service.
Provide proposals to the Board for service change and exceptional expenditure approval.

About us

Southport and Formby Health is an established and successful GP Federation created in 2016 to enhance the delivery of healthcare services to the local population.

Our mission is to provide NHS services and shared resources on behalf of GP practices and we successfully deliver the Community Cardiology Service as part of this mission.

Our aims are:

To provide a greater range of NHS services such as outpatient clinics and diagnostics locally for the benefit of patients.
To deliver services closer to the patient in their own community.
To provide shared resources amongst GP practices and thereby creating economies of scale.
To be a high quality, responsive, forward thinking organisation that demonstrates an inclusive culture of encouragement, support and celebration of its diverse workforce and the communities it serves.

Primary care is developing through Primary Care Networks (PCNs). As well as the Community Cardiology Service, Southport and Formby Health provides the Sefton Training Hub, which offers additional training places in primary care and facilitates workforce development and planning. As part of the PCN we are also commissioned to provide an Enhanced Health in Care Homes team across Southport and Formby. This is an exciting time to join us as primary care continues to expand and develop.

Date posted

08 October 2021

Pay scheme

Other

Salary

£23,355 to £24,795 a year based on 28 hours (£31,278 - £33,208.50 full-time equivalent)

Contract

Permanent

Working pattern

Part-time

Reference number

B0192-21-9209

Job locations

12 Church Street

Southport

Merseyside

PR9 0QT

107 Liverpool Road

Southport

Merseyside

PR8 4DB

Job description

Job responsibilities

Job Responsibilities include but are not limited to:

Operational Service Delivery

Be responsible for the delivery of the Community Cardiology Service, in conjunction with the Lead Service Director.

Lead on the operational management of the Service to ensure that a patient-centred service is delivered, which achieves key performance indicators (KPIs) for quality and waiting times.

Work with the consultant clinician and the echo technician to ensure that the Community Cardiology Service operates effectively, providing support and advice to the clinical team where required.

Plan, schedule and coordinate all aspects of service delivery to include:

- Room availability for clinics held at family surgery

- Sufficient clinics and capacity, based on contractual requirements and waiting times

- Appropriate staffing and alternative cover if required

- Contingency planning for pandemic measures and unforeseen events

Provide supervisory knowledge of the EMIS clinical system and train all clinical, technical and administration staff both in the use of the clinical system and supporting software.

Provide technical support for staff in the use of the 12-lead ECG machine, extended BP monitoring equipment, and extended ECG monitoring equipment.

Create effective and secure processes to deliver outpatient and diagnostic clinics within the Community Cardiology Service. Develop policies and procedures to cover the full patient journey from referral to discharge, ensuring that outbound onward referrals made by the service are actioned by the receiving service and communicated back to GP practice.

Communicate effectively and sensitively with patients, carers and service users, colleagues and staff, respecting confidentiality, and dignity of every person.

Promote a philosophy of learning and continuous improvement in service delivery.

Utilise the company intranet (GPTeamNet) to provide essential information on policies and procedures, key performance indicators for the service, HR and training records, audit, complaints, learning events, risk management, and general communication within the company and with GP practices.

Provide a plan of audit to ensure that service standards are met and to demonstrate that the service is safe, effective, and responsive, ensuring that activities and services comply with organisational requirements for; health and safety; infection control; quality management; confidentiality and data protection; safeguarding; duty of candour; general duty of care; and other statutory and legal requirements.

Membership of the company Governance Committee, which monitors compliance with CQC regulatory standards.

Identify potential risks and develop appropriate risk management strategies. Update the company risk register regularly to reflect issues facing the service, escalating concerns to the Governance Committee where required.

Deal with patient enquiries and where required, investigate, and resolve complaints in conjunction with the Medical Director and clinical and non-clinical members of the Community Cardiology Service to provide reassurance to the patient and areas for learning and service improvement.

Provide ongoing liaison and communication with GP practices about the Community Cardiology Service, resolving operational queries that may arise.

Provide updates to the Lead Contract Director to demonstrate delivery of standards for the service and monthly service reports to the Board.

Service Development and Responsiveness

Participate in Clinical Review Meetings with clinical team and sub-contractors to review the service and provide plans for development and improvement.

Participate in Clinical Quality Review Meetings (CQRM) with Clinical Commissioning Group (CCG) to provide advice on contractual service quality and compliance, and involvement in future service planning and improvements.

Implement new Service specifications in conjunction with commissioners and the Lead Service Director, introducing policies and workforce plans to meet the requirements of Service.

Monitor service performance against contractual Key Performance Indicators (KPIs) and compile reports both for the Board and the CCG. Use results to improve operational performance.

Review third party contracts for equipment and services with sub-contractors and monitor quality and ongoing use.

Investigate alternative suppliers for the provision of goods and services and formulate proposals for Board to support change.

Seek feedback from patients and service users about their experience of the Community Cardiology Service and be responsive, working with staff to provide continuous improvement and excellence.

Human Resource Management

To be responsible for the day-to-day management of all non-clinical staff within the service.

Ensure that staffing rotas and skill mix reflect the needs of the services to enhance patient care and safety and comply with legislation.

Financial Management

Be accountable for expenditure relating to the Community Cardiology Service.

Provide proposals to the Board for service change and exceptional expenditure approval.