Operational Manager - Sefton Training Hub

Job description

Job responsibilities

The operational manager will liaise with wider team members, including interaction with general practice staff, PCNs, Clinical Commissioning Groups (CCGs), Higher Education Institutions (HEIs), STP managers and Health Education England (HEE).

Responsibilities

The duties and responsibilities of the Operational Manager are set out, but not limited to the following:

Work closely with the clinical lead to establish, enhance and expand clinical learning environments though the core functions of training hubs, as follows:

1. The development and expansion of capacity of high-quality learning placements at undergraduate and postgraduate levels, including provision, training and development of faculty of multi-professional educators.

2. Supporting better understanding of workforce planning needs and their realisation across the STP/ICS and at primary care network level, across health and social care.

3. Supporting the development and realisation of educational programmes to develop the primary/ community care workforce at scale to address identified population health needs or support service re-design and delivery of integrated care.

4. Further development and expansion of placement capacity to create innovative and high-quality clinical placements for all learners to meet the workforce needs of the place in line with the Long-Term Plan: thus, maximising the effective use of educational resources across the network.

5. In addition to the continuation of the role in supporting understanding of workforce planning, assisting in the co-ordination and realisation of the health and social care workforce across the STP/ICS system.

6. Support recruitment of the primary care workforce through:

- Developing, expanding and enhancing recruitment of multi-professional educators together with developing their capabilities to support the delivery of high-quality clinical learning placements and high-quality teaching and learning environments.

- Supporting the development and realisation of educational programmes to develop the primary/ community care workforce at scale to address identified population health needs, support service re-design and the delivery of integrated care (through, for example, rotational placements and integrated educational programmes of learning).

7. Enable, support and embed new roles within primary care.

8. Supporting the retention of the primary care workforce across all key transitions including promoting primary care as an employment destination to students, through schools and higher education institutions.

9. Enable both workforce planning intentions and placement co-ordination through the active management of clinical placement tariffs moving towards place-based tariffs.

Deliver the Health Education England: Primary and Community Care Training Hub Programme, Common Operating Guidance:

Interpret and apply operational guidance to provide effective delivery of the Training Hub

Network with stakeholders and relevant organisations to provide effective communication and analysis to enable development.

Use planning and reporting templates to feed local workforce plans into Health Education England and Higher Education Institutions.

Present findings to stakeholders, peers and decision makers

Evaluate effectiveness of interventions

Maintain high quality training placements in Sefton

Develop further placement capacity

Evaluate feedback from placement areas and ensure quality assurance

Be the first point of contact for complaints and provide complaint resolution

Train and supervise employees.

Track and measure staff performance

Develop standardised policies and procedures

Facilitate payment to general practices, having oversight of the Sefton Training Hub finances

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent significant experience
• Formal Management Qualification or equivalent significant experience
• Evidence of continuing professional and management development

Desirable

• Formal project management qualification (e.g., PRINCE2)

Knowledge Skills and Experience

Essential

• At least 3 years operational management experience.
• Significant experience delivering complex projects successfully, on time and within budget
• Experience of business and service planning
• Experience of effective working multi-disciplinary teams
• Experience of change management
• Experience of leading teams to improve service quality and achieve high standards of customer care
• Experience of developing and implementing common systems and processes across teams
• Ability to analyse, manipulate and interpret complex data
• Experience of working autonomously, taking initiative and managing own workload
• Ability to lead with excellent interpersonal skills, tact, diplomacy and sensitivity
• Ability to negotiate and influence internal and external stakeholders
• Ability to form positive, supportive & productive relationships at all levels
• Ability to work with people to implement change and overcome barriers to new ways of working
• Excellent communication skills interpersonal, oral and written
• Excellent organisational skills and self-disciplined approach to working
• A solution focussed approach and problem-solving skills
• Good Time Management

Desirable

• Knowledge of research and audit
• Management experience in workforce and education
• Has operated to ISO9001 quality standards
• Experience of working in the NHS, education, social care or complex third sector organisation.
• Experience of management in general practice and primary care
• Experience of working with clinicians
• Detailed knowledge of NHS, education and social care policy
• Experience in contractual negotiations
• Ability to use GP IT systems
• Understands quality improvement methodology

Physical Effort

Essential

• Good IT skills, proficient at Microsoft Office software and Outlook email.

Desirable

• Advanced application of excel

Mental Effort

Essential

• Ability to work to tight deadlines and to work under pressure
• Ability to manage & coordinate complex problems and incidents

Emotional Effort

Essential

• Enthusiastic and open-minded and Self-motivated
• Smart appearance and professional demeanour
• Ability to work on own initiative or as part of a team
• Reliable

Working Conditions

Essential

• Ability to work in an office environment with frequent visits to General Practice, Primary Care Teams, external stake holders, Universities and other placement and education providers

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southport and Formby Health (GP Federation)

Address

12 Church Street

Southport

Merseyside

PR9 0QT

Employer's website

https://www.southportandformbyhealth.co.uk/ (Opens in a new tab)