Senior Recovery Worker

Job description

Job responsibilities

Stockport Open Door is a key part of the mental health crisis pathway in Stockport and was commissioned in 2020 by NHS Greater Manchester Integrated Care. Now in its third year, the service has constantly grown and developed and provides the locality of Stockport with urgent and timely access to mental health support.

This role will require the successful candidate to be based at our busy crisis service in the centre of Stockport. A key part of this role is to provide support and guidance for staff on the ground at the service, taking a leadership role in managing emergency situations and supporting the staff team in our service delivery and development with the support of the Team Leaders and Service Manager.

The Senior Recovery worker role will deliver a professional service by providing support and care for service users who access the crisis service, alongside supporting staff to deliver a range of recovery focussed interventions to maximise individual and community assets to promote social inclusion, recovery, wellbeing and independence, in line with the Service Level Agreement and service contractual targets, Making Spaces quality standards, quality and regulatory frameworks.

The Senior Recovery worker role will take on senior tasks and responsibilities as assigned by management, providing support to the Team Leader and Service Manager in the effective day to day running of the service. This could include (but is not limited to); rota shift planning, taking charge of the duty/floor rota, Health & Safety tasks, audits, communicating with professionals, leading on ensuring referrals are promptly administrated and replied to, along with any other enquires received into the service.

Principal Accountabilities

1. To promote and achieve recovery and social inclusion through offering information, advice and guidance and developing opportunities for service users in areas such as employment, volunteering, health, leisure, wellbeing and education.

2. To undertake an integrated assessment, planning and review approach with service users using a range of recovery/ outcome focussed tools and where necessary arrange for more specialist support

3. To work with service users to identify and achieve their needs and outcomes identified in their action plans making full use of personal, social and community assets.

4. To ensure that service users have access to accurate information and a range of support services, for e.g. helping service users gain access to resources including benefits and welfare rights and to review the quality and effectiveness of information available to service users.

5. To work with the Team Leaders to ensure the rota is fully staffed and operational within agreed opening hours, with a senior presence at all times available from the Senior Leadership Team (Senior Recovery worker, Team Leaders, Service Manager),

6. To work with team members to plan, monitor, review and evaluate their work objectives and practices and provide support where team members need this, with the support of the Team Leader/Service Manager.

7. To provide support and guidance to Recovery Workers. To demonstrate leadership in emergency situations, or where safeguarding concerns present, to support the Recovery Worker Team to ensure the best possible care for the Service User, with support from Team Leaders/Service Manager.

8. To maintain accurate records, statistics, achieving and evidencing outcomes where appropriate, including supporting the Team Leader and Service Manager with information required for reports and monitoring information in line with the service level agreement and Making Spaces requirements.

9. To work with team members to plan, monitor, review and evaluate their work objectives and practices. To ensure the quality of the work of team members and to provide ongoing support for them.

10. To liaise and maintain effective partnerships with external agencies to identify work experience, training, voluntary work for people with mental health conditions.

11. With the support of the Team Leader, to take responsibility for ensuring and achieving the objectives of the Making Space Health and Safety Policy, adopting working practices that minimises risk and maintains own and others health, safety and security

12. Adhere to and work within all the policies of Making Space such as protection of adults at risk, child protection policy, confidentiality and data protection policies, and report any suspicion of risk through Local Authority Safeguarding Policies

13. To comply with the Skills for Care Code of Conduct and any relevant NICE guidelines

14. To demonstrate responsibility and leadership for promoting and championing all aspects of equal opportunities by valuing diversity in all areas of work.

15. To undertake any other duties in order to meet personal, team and organisational objectives following consultation with your manager.

Person Specification

Knowledge, Skills and Abilities

Essential

• An ability to manage conflicting priorities and ones own time with a minimum of supervision and meet competing demands
• Ability to use IT for a range of different purposes
• An ability to work on own initiative and as part of a team
• An ability to communicate effectively at all levels both verbally and in the written form and an ability to actively listen
• Demonstrate a commitment to respecting and valuing service users perspectives and choices
• Motivated to work towards creating a safe, open and trusting environment and demonstrate an understanding of sensitive and complex issues
• Awareness of the issues around working with adults at risk and the boundaries of professional relationships
• Able to co produce support plans and services with service users and other stakeholders and maximise service user and community assets
• Being prepared to work flexibly to meet the needs of customers and the organisation

Desirable

• Knowledge of welfare benefits and employment systems

Qualifications

Essential

• Diploma Level 3 in Health and Social Care or a willingness to work towards
• Demonstrate a commitment to personal development and training

Desirable

• Level 3 coaching qualification or equivalent

Experience

Essential

• Experience of working with people within a health and/ or social care setting
• Experience of working with people with mental health conditions in a recovery focussed way
• Experience of providing a leadership role to other team members e.g. Senior roles
• Experience of liaising regularly with other professionals / partner organisations

Desirable

• Experience of managing a caseload effectively

Work Circumstances

Essential

• Being prepared to work flexibly to meet the needs of customers and the organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Making Space

Address

Open Door

Princes Street

Stockport

Cheshire

SK1 1RJ

Employer's website

https://makingspace.co.uk (Opens in a new tab)